Carbis Bay Holidays — Hotel in Great Britain

Stayed at the Boats, Peninsular Apartments, St Ives.

There were a number of complaints, starting when we arrived as the apartment was not adequately cleaned - in fairness to CBH they attended and rectified that quickly.

Whilst the listing of the apartment stated two spa passes, we incorrectly expected this to apply to two adults with free children - there was an expectancy that in a four person apartment all guests would have passes - this was not clear on their website and a main reason for our choosing this apartment.

Whilst there were numerous apologies from CB and statements like "so sorry that you are disappointed with the apartment and your experience with Carbis Bay Holidays" "Please rest assured we will do our utmost to assist with any issues as quickly as possible during your stay" that doesn't go far when spending £2,200 on one weeks holiday and you continually have poor experiences. Whilst I understand CHB aren't responsible for the noise from the apartment above wooden floor, they fail to advise guests of the noise from weddings from the hotel next door which are often 5-6 times a week and until the early hours.

Yet Cornish Gems who advertise in the same block are kind enough to publish this on their apartments!

The noise from the hotel had been unbearable due to the weddings during our stay, however with another issue with the bar playing music from early afternoon till late at night, it feels as if you are in a nightclub~ I took recordings of the level of noise if they required but they ignored this. It is completely unacceptable. We have two young children and they have been unable to get to sleep due to the level of noise. It was my daughters 7th birthday on Tuesday and the video of her blowing out her candles, all you can hear is the beat of the music from next door at 3pm in the afternoon!

CBH appeared to ignore most of my other feedback, including me pointing out that the blinds in the lounge and bathroom were illegally as they wouldn't prevent children choking if unfortunate to get caught in them, I wont bore you with the rest - they simply offered a £200 gesture of goodwill - less than 10% refund for a ruined holiday.

To sum it all up I tried to post a review of the apartment on their direct website to allow people to be aware of the issues we have had, yet the website won’t allow the review to complete, CBH holidays then stated they did have the review and were considering it.

10 days later when I chased I was told "Carbis Bay Holidays" have the right to publish whatever content they see fit on the website" Basically it is is a good review it will be published - if bad - they will ignore, so trading standards and visit England have been contacted.

I then received a rudely from the Operations Director - "Carbis Bay Holidays will not be entering any further correspondence with regard to this matter"

What a great way to do business......so...

We booked a week with Carbis Bay holidays and stayed in The Carbis Beach Apartment called Virdian. This is a five star two bed ground floor apt. So... PROS This has the most gorgeous setting you could wish for. Right above the beach own path to beach but quite steep. Certainly not buggy friendly Well equipped with all you need. Full sky package including sports and moves but not on demand. Free WIFI. Lovely outside terrace with nice furniture Well decorated and nice furniture Good central heating Little train runs behind so you go to St Ives and not worry about parking Cons Lots of steps up and down to apartment from car park. There is a lift but with a buggy or wheelchair you face a long push across the shingle path to front door. The sky package is set up with a pArental pin on it meaning you can't watch a film over a U. Rang Carbis bay Holdiays and asked them to fix. They didn't bother to ring back. Cleaning on arrival a bit hit and miss...could be better. Beautiful bathrooms ruined by the temp on the ensuite shower being fixed too low and lights not working. Other bathroom has a drain smell.

In summary loved the situation of the apartment but don't think it warrants a five star rating til they fix a few things and Carbis Bay holidays try a bit harder. It is expensive costing up to £1700 a week in...

Warning: Abusive staff wiith Poor customer service from Carbis Bay holidays

We stayed at Sea spray. Now looking to take legal action. We left 10 minutes after checkout and were abused by the house keeper who told us to f### off back to the hole we came from in front of our small child. We also sent messages on a few occasions to the house keeper as they mentionned a 24/7 house keeper on the website and we were ignored. When complaining to the management they simply protected their staff member. We even offered to play them a voice note proving the abuse and they just ignored us and said they werent willing to discuss the matter any further.

Warning you will not be protected by this company. We left more stressed than when we arrived.  It is far from a 5* service. Please be careful with...