Muthu Royal Hotel — Hotel in Great Britain

Arrived on Day Four of a walking holiday of the West Highland Way.||||The Hotel is set in a glorious setting with very pleasant scenery.||||It doesn't look like a budget hotel but as we found out looks can be deceiving.||||The rooms were OK and adequate. The drinks cup was stuffing with tea and coffee. Such a shame the mug had not been washed!||||The bar was another poor aspect. Asked for a lager which was as cloudy as a muddy pond. The barman tried to rectify this but to no avail. The bitter was too lively to serve and there was only an extremely poor selection of bottled and canned beers.||||Whilst we refused to drink the lager it didn't stop the Barman continuing to serve it to the hordes of foreign coach guests.||||The Buffet was an absolute joke. Firstly, they didn't have a reservation for us and hurriedly set up tables annexed for the main group of tables. Table clothes were dirty and scrumpled. The Buffet was very restrictive and with 4 coaches of foreign guests and other guests trying to eat at the same time, it soon resembled a bun fight. The peppered beef was tough as old boots. there was only two choices of starter and the vegetables looked like there were out of a frozen counter.||||The pudding options were just the one, Chocolate Gateaux, no cream or option.||||Breakfast was even worse. As we needed to get walking as soon as possible we got down early, and arrived with the staff, 10 minutes before breakfast was due to be served. There was no hot food, just toast and cereal and as a group we decided to forego breakfast and went to the Green Welly shop to stock up at our own expense. At that time the queues were long and the atmosphere frosty||||The Hotel experience was extremely poor. It is clearly understaffed, and the morale was very low amongst the few staff that were left.||||Sadly, this is a hotel that I would use or...

Stayed at this hotel on Saturday 18th June room 14 ||Sink was all cracked and toilet had no flush button just the plastic pin to flush.||Dinner pork was as tough as old boots so we where looking forward to our big Scottish breakfast. ||I should tell you there where about 5 or 6 coaches in the hotel so approx 300 people give or take ||Coaches where leaving about same time 8am on Sunday ||They refused to serve breakfast before 7.30 and put on ||Continental!! ||Bread for toast but the que was a mile long ||They had some gammon, cheese, wee mini muffins. Cereal that you couldn’t get to because of the que ||And 2 bowls of fruit. ||They brought out beens at 7.30 and 6 fried eggs at 7.40 then potato scones ||So needless to say breakfast was non existent some bikers demanded their money back to be told they couldn’t because there was no management it was their day off ||Absolutely furious to be honest. ||Most of the staff couldn’t understand. ||One of our party was gluten free and was that fed up of having to ask for his food he ended up getting up to go fetch it / at kitchen area ||So disappointed because the setting is stunning||They must have saved a fortune with charging everyone for breakfast that they where determined they where not supplying as they refused point blank to provide breakfast earlier than 7.30 ||30 MINUTES TO FEED ABOUT 300 PEOPLE ||TERRIBLE FOR TOURISTS GIVING...

This was thé worst hotel experience ever. The linnen smelled like cigarettes, my partner got bitten by indistinct insects in the room, the bed is not comfortable, paint chips from the wall, fungus present on the window sils, electric heating element is almost ripped from the wall and especially the walls and floors are paperthin. Our neighbours were fighting till after midnight after which we heard his snorring through the walls. With all the older people here it also feels like you have ended up in an elderly home with the respectieve service as well. Concerning staff, Pedro is nice and helpfull. Unfortunately his colleagues are determined to make sure they don't run the risk of being labelled like this. Exemples: receptionist is generally annoyed with people checking in, when asking what the diner menu is we got a sigh, a puff and the briljant summary "Well i don't know, I would need to ask the cook... But i guess pork en 3 courses so yes appetizer, pork of something and dessert, when people came to complain about a light bulb exploding in their bathroom the succinct answer was "do you have a bulb tot fix it yourself?"... Would not come back, even if they...