Premier Inn Dundee West hotel — Hotel in Great Britain

This is my first time here and all i can say is am shocked for the room and price there is so many things wrong with the room the bed feels damp the bath had no bath mat in the bath for my partner that has disabilitys no slip mat either and the amount of bugs i have found dead on the floors and bits of popcorn and 2 live crawling on my towel and one on my top i feel sad and dissapointed the railings in shower were dirty and the bed quilt has a old blood stain on it aswell as yellow stains on towel and called the morning befre arrival to ask if could have a fridge for my partners insulin to be told cant do anything for u and then to top that of i asked for a manager as im appauled at such litte help friendlyness or service i then was told there isnt a manager to spk to today i so eventually was told u can use staff fridge which still didnt happend when arrived also have no fone in the room incase u need to call reception and when u go no one is at reception ...still at point wasnt offerd the fridge staff room for the injections and no email adress like when u book some where else so no way of getting throught to them ....bath with no step or slip mat to get out of bath after shower ....partner struggled and hurt his ankle im so shocked and will be reporting this in the morning how they can expect so much money for so little is shocking the location is terrible had food in the restaraunt it was nice but well over priced there was and is still a dead fly on my window squashed which was there when i arrived unfair is putting it politley i would like if someone sees this to get in touch with me i did pass reception earlier after dinner on the note and on day of leabing but no one was there while i went for some milk :( and today reporting it still no one at reception and again waiting on them calling how disgusting to be treated like this and the hygene is shockin in the room i had i really hope someone can wb...

On my way to Glasgow..caught in storm Debbie (4th storm)...took 3hrs from Aberdeenshire to Dundee....ended up getting a migraine...hence found this hotel...location is excellent...just off the main road...simple...ample parking but was nearly full due to weather...went straight to reception to enquire if any rooms available...from that moment to the time I left...service & stay was more than 1st class...he found the closest room left for my ease to get to (partially disabled & with migraine)...helped me to book room & make payment...later on once slightly better I ordered a meal at the onsite restaurant...it would've been nice if the lady who took my order & payment was even a little friendly with me, considering customer who ordered before me got a hi, smile & small talk...maybe bcoz I was ethnic???...anyway, again the receptionist went above & beyond...when my order was ready he delivered to my room. I honestly cldnt have managed to get into a comfortable situation...with a migraine coming on full...without the help of the receptionist...this young man is a true credit to this branch & company...keep hold of him. The room was spotlessly clean...very spacious...tea & coffee facilities...perfect temp & although it was an accessible bathroom it had a bath...bonus. Big bed,very comfortable, cozy duvet & pillows with extra available in cupboardl. The breakfast was perfect. You can have both or just 1...your choice...Order your hot choice & help yourself to continental. When leaving there was a different receptionist...very chirpy & also helpful. I will always come here if stopping off in Dundee. We use premier Inn brand hotels if local small hotels r booked...this branch gets thumbs up for cleanliness, space, location, comfort, friendliness & service...I think the lovely receptionist was Patrick. Did take a note but lost...

We stayed here last week, and in a Standard room. For a little more, you could book a Premier Plus room, so this week, decided to see what it was all about.|Firstly though, a thank you to the lovely Elaine at check-in. Very polite and helpful.|So to the Premier Plus room. Is it worth the upgrade from the standard room? 100%|Bear in mind, anyone used to a standard Premier Inn room, knows full well, it's basically the same wherever you stay, other than maybe when you do or don't have a bath.|The tweaks in the Premier Plus room where the Ultimate Wi-Fi is included, you have a mini-fridge, a coffee machine with pods, chocolates, 'fancy' tea bags, a lovely walk-in shower with an upgrade to the regulation shower gel/shampoo, the decor is a world away from the standard Premier Inn, and while this particular hotel doesn't have air-conditioning in the standard rooms, there's a digitally controlled heating setup here, and by that I mean from 19deg, so you can cool the room down from what has been very hot and humid conditions lately.|The fan noise was barely noticeable through all settings, so perfect for through the night.|The room was absolutely spotless, so good job housekeeping.|We've included the all-in meal deal previously, but just went with the breakfast option this time.|Again, no complaints, especially when your cooked option is made fresh as opposed to buffet style.|The location of Dundee West is best described as just far enough away from the city centre, it could be anywhere.|There's a bypass nearby, but we certainly didn't feel noise levels disturbing at all.|For the price of the stay, it's a no-brainier, but definitely go for the Premier Plus...