Ramada Bristol M5 — Hotel in Great Britain

Avoid at all costs ,it’s not worth it, even if you don’t have many options. I can guarantee that anything else would be better than this.We booked this room through Trip.com, and upon arrival, we were told we had to pay £5 for parking ,despite there being a sign stating that parking is free for guests, but not for those who book through a third party company…The rooms were filthy and in terrible condition. They are in need of refurbishment. We asked to change rooms but were told the hotel was fully booked. One of the windows wouldn’t close, so we had to sleep with it open. That might have been bearable, except the hotel is right next to the M5, and the noise made it extremely difficult to sleep.The bathroom was dirty,the floor hadn’t been hoovered or mopped, and the shower floor was disgusting (thankfully, I had flip-flops). The toilet hadn’t even been flushed. The carpet was stained and unvacuumed. The walls were falling apart. I even found a dirty sock and used tissue in the room.The receptionist did offer to clean the toilet, but that doesn’t make up for the overall state of the place.The hotel listing shows a picture of a swimming pool, but there isn’t one. They also claim to have a gym ,where is it? All I saw was a tiny room with three cardio machines.I only stayed because I couldn’t find anywhere else at the last minute, and they refused to offer a refund or even a partial refund. They told Trip.com customer service that they were offering us free breakfast as compensation ,but they only called us at 9am to let us know, and breakfast ends at 10. I was asleep until 9:30 because I’d been kept up most of the night by the noise.Honestly, this was a total waste of money and a really...

Avoid at all costs,it’s not worth it, even if you don’t have many options. I can guarantee that anything else would be better than this.

We booked this room through Trip.com, and upon arrival, we were told we had to pay £5 for parking ,despite there being a sign stating that parking is free for guests.

The rooms were filthy and in terrible condition. We asked to change rooms but were told the hotel was fully booked. One of the windows wouldn’t close, so we had to sleep with it open. That might have been bearable, except the hotel is right next to the M5, and the noise made it extremely difficult to sleep.

The bathroom was dirty ,the floor hadn’t been hoovered or mopped, and the shower floor was disgusting (thankfully, I had flip-flops). The toilet hadn’t even been flushed. The carpet was stained and unvacuumed. The walls were falling apart. I even found a dirty sock and used tissue in the room.

The receptionist did offer to clean the toilet, but that doesn’t make up for the overall state of the place.

The hotel listing shows a picture of a swimming pool, but there isn’t one. They also claim to have a gym ,where is it? All I saw was a tiny room with three cardio machines.

I only stayed because I couldn’t find anywhere else at the last minute, and they refused to offer a refund or even a partial refund. They told Trip.com customer service that they were offering us free breakfast as compensation,but they only called us at 9am to let us know, and breakfast ends at 10. I was asleep until 9:30 because I’d been kept up most of the night by the noise.

Honestly, this was a total waste of money and a really...

Recently, my family and I stayed at the Hotel Ramada for an overnight stay. While the staff at reception were genuinely friendly and helpful, there were a few things that left a bad taste in our mouths for future visits.

Firstly, the check-out time is at 11am, and like most people, we expected not to be disturbed before then. However, the room service staff were extremely unprofessional and lacked training and basic manners. At 9:25 in the morning, one of the room service women barged into our room without knocking on the door, while my wife and I were still half-asleep in our night clothes alongside our two kids. This made my wife extremely unhappy, and if it weren't for the door safety lock, it would have been an embarrassing and potentially unsafe issue. While I did bring up the issue with the staff, I fear that it may be overlooked, as it seems like this isn't the first time such an occurrence has happened at this hotel. I'm sure others may have experienced the same thing as well.

Secondly, the carpet in our room was disgustingly filthy with red stains all over numerous patches. It was quite unsettling and made us question the overall cleanliness of the hotel.

Lastly, parking was a major issue as it was difficult to find a spot without getting fined £60. However, the reception staff were helpful in pointing us in the right direction to avoid any such issues.

Overall, while the staff at reception were friendly and helpful, our stay at Hotel Ramada was marred by several issues that could have been avoided with proper training and attention to detail. I'm not sure if I would choose to stay here again...