The Greenwood Hotel - JD Wetherspoon — Hotel in London

Stayed here with my partner recently. There was good news and bad. |The Hotel building is beautiful and has been decorated to a high standard, however, there are maintenance issues, such as a shower screen that is not long enough and has let water splash on to the floor and ruin the flooring.||The other room we were in, had a leaky shower hose. Both bathrooms had swivel mirrors that need to be repaired as they would not stay still and grout in the bathroom that is yellowing and windows with flaking paint. ||We asked to move rooms after the first night as we were unaware that the pub was open until 1am and we had people shouting and screaming outside form midnight until 2am, which quietened down after a complaint. We moved rooms for the second night and it was much quieter and we slept better. ||The beds were a bit too firm for us, but I understand that this is personal preference. When we asked a manager in the bar for hand towels, she brought us two bath mats and said these are the smallest towels !! |The room was clean and the cleaning lady was extremely helpful, but as with a lot of hotels, the toilet is never bleached and so a stain appears at the bottom of it, whereas bleach left down for half an hour once a week would solve this problem. ||Loose bedside lampshades was another issue, all of the issues would be a simple fix, I am sure. There are only about six parking spaces for the twelve bedrooms but I believe there is on street parking. The check in process takes about 20 minutes, as you have to queue at the bar and wait for a manager to arrive.|| All things considered it was okay and conveniently located as we were visiting family 3 miles away, but would we stay again? ||The jury...

On 26/04/2025, we ordered our drinks via the app. Although the estimated wait time was 3 minutes, our drinks did not arrive for over 25 minutes, so I went to the counter to check. When I mentioned my order, the staff told me the drink had been made 15 minutes ago and should have already been delivered. However, I was made to feel as if I was lying to get a free drink, which was very embarrassing, especially in front of other customers.

They then brought the drink to my table — the same drink that had been sitting there for over 15 minutes — while I was still at the counter. They insisted it had been served and told me to leave the counter. I asked if they could make a fresh one, as the quality would not be the same, but they refused, saying the order had been completed.

I also asked about my second order, a Pepsi, which they had no record of. Only after I mentioned it did they prepare it. I was told to go back to my table and that it would be brought over, but given the experience so far, I didn’t trust them and waited at the counter to take the drink myself.

It was a horrible experience. I have been visiting this Wetherspoon for a long time, but I noticed the entire staff seemed new, and it was clear that many of them didn’t know what they were doing. I also don’t believe there was a manager present that day, as the manager normally wears a white shirt.

I would not recommend anyone to visit this location anymore. The staff were rude and provided zero...

Food was Infested with flies. We had flies dinning in our pizza. I called on one of the staffs to inform him of the situation and without any apologies or remorse, he said to me I can take your food away but I will not refund or make you another one. This was said without me asking or making any suggestions of a refund or exchange.

This particular staff( Asian Male) who also claimed to be the manager was so racist and felt so confident,I wouldn't take any action for his dispicable behaviour. The other diners next to me stepped in and said his behaviour was totally unacceptable.

I know for a fact, if it was a white family, he would never have spoken to them in that manner. We also had 4 young children 2+ and he did not for a second take them into consideration.

I asked for the manger to make a complaint, he said he is the manager, as a company director myself, I won't employ him if he was the last man standing on earth.

I asked for his name he refused and said, I don't have to give you my name.

I said to him this is dispicable, and he said because of your language I am now going to refuse to serve you.

A totally incompetent, childish and by far a racist manager.

In the end, I spoke to another manager Channon, who had absolutely no reason to withhold her name and also directed me on how to make a complaint.

Legal action on the way.

These sort of racist human beings should not be allowed to serve the general public.

See you...