Premier Inn Barnstaple hotel — Hotel in North Devon

We stayed here 15th to 17th March 2024. We have been here before. The place is adequate for a short stay, a little out the way if you fancy visiting shops. Reception staff seem to be very friendly but rushed off their feet!! Well they did say “we do have to do other things” when we were trying to get someone’s attention, as we had issues getting into the building with our key cards. Rooms are small but sufficient. The water pressure is absolutely useless, leave the tap running and it will turn into a drip, we were given reasons why this happens but personally as people pay to stay it should be usable. Toilet seat was all loose and dangerous but I didn’t report it as I didn’t want to wait at reception for someone to appear(considering they do other things!!) The bed wasn’t too bad but the pillows including the ones which are provided as soft second choice are extremely uncomfortable. Our view from the window looked at a bank of brambles and scrub but we were not here for a holiday with a view I suppose. The WiFi had issues, more so in the 2nd building which was on a different system to the main, it was very hit and miss. One thing I did notice was the smell of marijuana outside certain rooms, totally unacceptable as far as I’m concerned. My opinion it could be a lot cleaner too, throughout the whole building. The attached restaurant is handy but don’t expect cordon bleu it can be over cooked, greasy and over priced. Breakfast wasn’t too bad, a bit cramped to get at the toast but people move on fairly quickly. Things run out quickly but do get replaced regularly. The off putting part is all the hundreds of cigarette butts outside the main entrance on the floor, the untidy covered area on the paved area with wooden tables and chairs, paving with mortar joints in need of serious repair, all the rubbish/ leaves, unemptied flower pot ash trays, cigarette packets/ crisp packets/ peanut wrappers and paper all over this area, it’s not inviting. We came down for our last breakfast to find food still on seats and under tables, glass and coffee stains on the window sills, dust and cobwebs everywhere, it seems they only clean what’s immediately in front of you ( just) This is an honest...

The hotel from hell. The FAMILY room we booked for our "rest easy" holiday smelt of mould so strongly we complained in the first 10 secs. The hotel reception had to explain that the whole hotel smelt of mould, Premier Inn are aware, and every room is as bad and smells of mould as the next. The room was run down, the bathroom also stunk of mould and was covered in it. It was hard and uncomfortable to sleep in the room as it was damp and smelt of mould so badly. The kids cried, the wife cried and it basically ruined the holiday. On Friday night the room above played music so loud the whole hotel complained, and then the same room did it again Saturday, and all this whilst breathing in mould. Premier inn should be ashamed to advertise and rent rooms out in this condition. Premier inn are so aware of the mould situation in ALL the rooms, (i complained and staff took me around another 2 rooms and they ALL smelt) they are referbishing the hotel due to the mould, but still rented the room out. That's admission in the first instance. I will be taking my children to the Drs as my eldest now has a cough after 3 nights sleeping in that bio hazard of a room and I'm worried it's due to spores. Why didn't I book another hotel? Well, after driving 5 hours and it being our only holiday, with no refund, plus a bank holiday wknd, every other hotel was full!. Awful, disgusting, dangerous and a health hazard. Premier Inn, you...

We stayed as a couple in a double room , plus family member in an accessible rooming the annexe building. |THE BAD|Both rooms looked old, tired & not particularly clean generally- bathrooms in particular.|There was peeling paint/ wallpaper in both rooms and in general areas of reception & restaurant.|A stale/stagnant smell was in both rooms ? due to what/from where?- note several other reviews mention this.|The carpet in our room(50) was " sticky" in places so quickly decided it was shoes on" all the time.|Outdoor areas by restaurant/pub untidy & dirty Friday evening g to Sunday morning- rubbish on ground, cigarette butt's.|Very poor customer service from |check- in Friday evening to check out Sunday morning shown by unfriendly staff minimal eye contact with us, no recognition when we approached desk- continued their own staff conversations or looking at laptop.|Poor customer service in restaurant at breakfast time also from the the few staff there were. Only exception was the young waitress in restsurant on Friday evening who was friendly & really helpful.|MANAGEMENT NEED TO CONSIDER|Inadequate number of "DisabledParking " spaces- 3 for whole hotel ( aware this is dependant on local authority planning), a disabled space would have been needed disabled space|THE GOOD|- Table Table restaurant waitress | evening of Friday 22nd August |-Location, easily accessible & easy | to get around Barnstsble|- Comfy...