Premier Inn Oldham Central hotel — Hotel in Oldham

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Have stayed in Premier Inns around the world but this one has to be the worst/oddest one by far. Our stay here is for roughly two weeks but have never been more disappointed. Will definitely not come back for the price we are paying.

Many problems with this Inn.

For those who don’t want the details : Complete lack of hygiene standards, dusty window sill, spider web No telephone in the room No respect for privacy (DND) Terrible Wi-Fi (do not get fooled into buying the ultimate Wi-Fi, they both work the same. Max speed noted so far is 900kb/s) No A/C in the room. They do provide fan. No elevator between ground and first floor. No cameras in the hallways No refrigerator in the room - no place to cool your items No ice machine - must go to the bar across

Pros: Free parking Heater in the room Polite staff

Especially after the pandemic, one would assume that people have upped their hygiene standards but that does not seem to be the case. At first glance, the room appears to look fresh, spick and span. On closer inspection, there’s spider web hanging from the ceiling, dust collected on the lounge bed, dust over all lamps/TV. The shower gel was empty.

House keeping was a disaster. They do not have a policy that requires them to wear gloves. Although the person was respectful and polite, she lacked basic hygiene standards. She cleaned out the toilet trash can (dirty tissues and all) with her bare hands and proceeded to give us fresh towels, amenities with the same hands. She refilled the tissues in the toilet with the same hands. She also had the flu and did not wear a mask. There was no sanitisation of hands or surfaces anywhere during this encounter.

I absolutely do not want her to lose her job if she’s hardworking but my question is rather, why Premier Inn would not train their staff in the basic housekeeping manners?

Q1. Where is the bare minimum standard of hygiene?

We had asked for daily room service, but for this reason we do not like anybody cleaning the room in our absence so we hung the DND sign at the door which specifically says they won’t knock or enter the door. But they did exactly both of that on THREE different occasions.

Regardless of our request, a DND sign has been put at the door by us, our awake and oriented minds, so if the room is not cleaned even though we asked for it to be cleaned WE UNDERSTAND and that is exactly the point. However, when we went out and returned to our room, our room had been entered and “cleaned”. Who knows what was touched, how it was touched and kept where. Everything that we had organised on our desks was unorganised. All the utensils that I had washed with boiling water and soap was touched and re organised (making my efforts useless).

Incident#2 - we were inside the room and somebody kept knocking on the door. We assumed they would go away eventually but they didn’t, so on opening the door, we asked her why she was knocking even though there’s DND? She was surprised we answered the door and said that reception asked her to.

Q2. Why would DND sign not trump the request that we made as it was put by US for a reason? Staff definitely need to be trained better.

Needless to say we revoked our daily cleaning request and will now just leave our trash out the door and let the reception know.

Room : Minimal storage space for 2 people. No telephone - must make every request by going physically to reception Wi-Fi - works at turtle speed. [To pacify the situation mentioned above, we were offered the ultimate Wi-Fi (£5 a day)and it cannot be slower.] Please do not waste your money, free Wi-Fi and ultimate Wi-Fi are equally terrible.

For every problem we faced, we were told that “it’s a case with all Premier Inns” - Again needless to say, that is an unacceptable excuse.

All the reception staff are polite, well spoken and kind, give us our towels/sheets every time we ask for it. Zara always greets...

On approach parts if the building looked tired and grubby, looks like they are part way thru cleaning or oaining the exterior. Loads of parking, which was a relief , as had been sent an email saying parking was reduced due to construction. The car park is large and plenty of space. Check was easy and fast. Was in a room on ground floor at end of the corridor. The corridor smelt like people had been smoking. The room was a good size for 3 of us, and was clean. Wasnt overly hot which was nice, and had a floor standing fan which we appreciated. Bathroom had 1 bathtowel each, and one hand towel. The downside of the bathroom was that the bin had not been emptied, would not have been a problem except it had 3 used condoms in!! I was in a room with 2 teenage girls, and this oversight was not acceptable! Nina quickly replaced the bin and gave us complimentary breakfast. Nina was very apologetic, but the cleaning is not her job, and she had to deal with the complaint following the poor service if the cleaning staff. Earlier Nina had been very helpful with the planning of our journey to the coop live the next day. She is a credit to the company. Her customer service skills were excellent. Breakfast was spot on, with lits of choice- although they did put my bacon on my daughters plate, but bought out some more. |After breakfast i asked at reception for our bins to be emptied and for clean towels, this was a new receptionist-didnt get her name. She made a note. When we returned very late, our request had not been actioned! Wasnt impressed with this, following the previous days issue. We also reported that a panel kept falling off the wall under the sink in the bathroom. Was told maintenance was done on a tuesday. But as it didnt bother us, we let it go. |Have stayed at Premier Inn on numerous occasions as we trust the brand and know what to expect. This was one of the most expensive stays-£196 for 2 nights and feel like this time you didnt quite hit the mark. Would stay here again as ideally situated for what we needed and overall despite the issues we liked our stay. Probably wouldnt pay top...

Staff at the Premier Inn were excellent. Very helpful. The room was clean but the temperature of the room never got below 24 degrees! The window was open and two fans were blowing constantly the whole time we were there. This made it quite uncomfortable and difficult to relax. We had to sleep on top of the covers and put up with the noise of the fans all night. Staff gave us an extra fan and told us to keep the door open whenever we could. Bed was comfortable. Bath room was clean apart from a sour smell from the shower curtain. We stayed for 3 nights. Breakfast at the Brewers Fayre close by was excellent on the Sunday. Staff were great, the food was very fresh and cooked perfectly. It was a good experience and we were looking forward to the next 2 mornings of breakfast with them. However, it was like chalk and cheese. On the Monday there was no buffet set out like on the Sunday. Food had to be ordered from the staff. Who to be honest was just not as well put together as the staff of the previous day (trying not to be too offensive). She was slow to come to our table and seemed to be avoiding us when we tried to get her attention and then she messed up our order when she brought it to the table. But most disappointing of all was the cutlery, plates, cups everything was just dirty. It was so bad I went through every plate and could feel what I would call dishwasher debris or particles. It was disgusting! We ate what we could stomach and left as quickly as possible. We cancelled the next day's breakfast and got it refunded. We weren't going to risk it again. It's strange how the quality of basically everything changed overnight!! Apparently the Rochdale premier does have some air conditioned rooms. We will probably try there next time. Hopefully it is not paired with a...