Premier Inn West Bromwich hotel — Hotel in Sandwell

Exceptional Service from Kul at Premier Inn West Bromwich Gas Street

I recently traveled from Sheffield to West Bromwich with my two very tired autistic children, arriving at the hotel just before midnight. We were warmly welcomed by Kul, who went above and beyond to assist us during a stressful situation.

I was horrified to discover that I had mistakenly booked my reservation for the wrong day. In a panic, I quickly went online at the reception and booked a new room, but in my haste, I accidentally booked a double room instead of a family room. Kul was absolutely amazing throughout the entire ordeal. He remained calm, caring, and kind, despite the late hour and my mistake.

Kul went out of his way to help us by personally checking all the available rooms to see if he could arrange a family room for us. After finding one, he even escorted us to our room, ensuring that we were comfortable and settled in.

Kul was truly the angel that saved us that night. His outstanding service and dedication to helping us in a difficult moment were beyond commendable. I can’t thank you enough, Kul! Premier Inn West Bromwich, you have an incredible staff member in Kul—he deserves a bonus for his...

I had an amazing stay at this Premier Inn, and it was all thanks to the incredible staff who went above and beyond to make me feel at home.

Irinka, the manager, was professional, kind, and clearly runs a tight ship. The hotel was spotless, welcoming, and well-organized—her leadership really shines through.

A big shoutout to Kulwant and Eddie (apologies if I spelled that wrong!)—the two brothers who made every interaction feel like catching up with old friends. You two are legends. Thanks for the laughs and the warm hospitality.

Ahmed, thank you for being so helpful during the night shifts. You were patient and attentive when I needed assistance, and that meant a lot.

To Michele – is everything alright? 😄 Just checking in! Your energy was uplifting and appreciated.

And last but not least… Hayley – I love you. You made my stay unforgettable in ways words can’t fully express.

Truly grateful for everyone here. This Premier Inn is not just a place to sleep—it's a place where you’re treated like family. I’ll...

Stayed there about a month ago now for 1 night. Staff on reception were okay, there was a trainee there which wasn't fully up to date with things and the person with her (not sure if it was her manager or just a colleague at the time we checked in late night) kept correcting her in front of us. Our room was the last one of the inn and it felt like it was a converted Travel lodge room! The heater wasn't working. Asked the staff and she brought x2 electric heaters for us which was okay in the end. We stayed for 1 night and had breakfast in the restaurant in the morning. We wanted vegan/eggless options so the staff just handed us the allergens book for us to have a look at. Nothing was labelled (we had been to previous Premier Inns where items were labelled) and options seemed less compared to other Premier Inns. The place in general seemed abit rundown and not to Premier Inn standard. The shower also felt like it was the one at a Travel Lodge which was...