Premier Inn Gloucester (Little Witcombe) hotel — Hotel in Tewkesbury

Arrived at 7pm on a boiling 16/08/2023, after a gruelling day on the road and waited over 5 minutes for someone to turn up and check me in. Asked to book dinner only to be told that the restaurant was no longer taking bookings due to the head chef having a hissy-fit and walking out (I do hope this Gordon Ramsay-wannabee's P45 was thrown out the door behind him)! Informed of alternatives which involved driving nearly a mile or ordering a takeaway. No-brainer as there was no way I would be moving my van having had enough difficulty fitting it in when I arrived (why are the parking spaces so small when half the residents are usually contractors...? In vans?) So I walked to the Toby Carvery in 73degree heat and had a huge roast and a couple of pints instead and then walked back, thankfully a little cooler by then. Then the room which had what must be 'the' pokiest little bathroom in the whole of Premier Inn! It was almost impossible to get into and then shut the door! As usual, the toilet tissue was rammed into the dispenser so tightly that all I could get were torn pieces most of the time. The bath was very difficult to access for a shower due the height of the sides (I'm fairly mobile, thankfully); it really is time to rip these out and replace with a shower cubicle! Perhaps access to the area might be a little easier too, as a result... Finally the room temperature: It was almost unbearable! I had to leave the window open all night and then was woken early by early leavers in the car park outside. In conclusion: I won't be staying here again! We were considering having a P.I. business account but since Con-vid this chain and it's attached pub/restaurants have disappointed on several occasions and I think it's time we went elsewhere for our hotel solutions, which is...

Have stayed here several times and usually have a good experience, except for the breakfast arrangements at the beefeater next door. On this occasion, we arrived with relatives in their 80s to find the rooms that had been refurbished and only completed that day, had no electricity. There was only one person on the desk, and it was a busy day in mid Dec. The poor girl fried frantically to get the electric working in both rooms, for over an hour, eventually moving us to other rooms on another floor, but again, no electric. We we're beginning to give up hope. Already feeling low as we were attending a younger relatives' funeral the next day. But after 90 minutes, she finally succeeded by using 2 key cards in the lighting slot, giving us light. Needless to say we were all tired and weary. To her credit she offered a refund for the cost of breakfast to compensate, and on feeding our experience back to Premier Inn, they also discounted the cost of the rooms. So we were happy with that, and generally we would stay here again.Our only other gripe is with the arrangement for breakfast in the beefeater accross the carpark. Having booked full English breakfast, that is what you expect. But being asked on arrival have you paid or not is poor practice, and would expect the booking in and restaurant services to be linked, so that question becomes mute. Then to go through each item in the English breakfast menu to be asked how many of each item is required is really unacceptable. I do hope they seriously explore a better way to greet and serve their customers. Most hotels would usually just ask your room number, which tells them if you have paid for breakfast or not, and then serve you the item as listed...

SEE BREAKFAST SERV8CE BELOW A modern Premier Inn in a quiter countryside location at the foot of the Cotswolds, and within striking distance of Cheltenham & Gloucester. We had a quiter first floor room, which was very modern & had the bonus of a bath with shower over. A bonus here is the free parking for guests (make sure you register your car) & the onside pub/ restaurant (called the Twelve Bells) next door. We ate at the restaurant twice the evening meal was good and the waiter excellent.

BREAKFAST SERVICE However, the breakfast service the next day was terrible with a rude younger waitress arguing and then walking off when we tried to say we'd both been given someone elses breakfasts, telling use we're wrong & the breakfast was ours. I floowed up by goung to the cooking area, and once the orders were checked, we had been given someone else's order. Rather than apologies, the same waitress followed up with " it was your breakfast, you're just missing a few things!*. We were by no means the only people to complain that morning, with the cooked element of the breakfast not cooked very well. Hash browns undercooked in the middle, fried eggs hard and slimmy , poached eggs, sausages greacy. We ended up leaving most of the cooked breakfast. We have stayed at loads of Premier Inn, and the rude breakfast service and cooked breakfast quality was considerably below what you'd normally receive at a ...