La Quinta Inn & Suites by Wyndham Boston-Andover — Hotel in Andover

The quality and service at La Quinta in Andover is dismal, abysmal and offensive. There were mice in my room during my most recent stay to which the front desk receptionist told me to come back at 11pm when the manager would be in to let them know. I was asleep at that hour like a normal human being would be but they did end up offering a discounted room which I will not be using unless this hotel gets a thorough revamping of all facilities and staff. As well as some maintenance revamping as the water turns brown quite often leaving me uneasy to use the bathroom and shower. I’m not sure what causes the brown water but it’s happened multiple times over multiple years. One of my stays I had to listen to disturbing and quite frankly sickening noises from another room as the guests were intimately enjoying themselves for hours. The tv in the room was on full volume and that still didn’t block out the sound. That’s not the hotels fault although one could argue the walls should be insulated better to block out outside noises. The older woman who is usually at the front desk is always beyond unpleasant you’d think she hated you just for checking into this abomination of a hotel. Not to mention she hardly acknowledges your existence nor does she put effort into her own appearance. I’m not looking for 5 star service from a La Quinta but some eye contact every so often and a front desk receptionist who doesn’t present themselves like a middle school gym teacher would be more than appreciated. At least then the horrendous attitude of every available staff member would be excusable. My last tiff with this hotel is that there seems to be a severe disconnect between the higher ups and the hotel staff as I was reprimanded today for using the lobby bathroom. I am currently homeless, living out of my car which isn’t all that bad aside from the lack of a bathroom. So that’s why I head over to trusty La Quinta in Andover to use the lobby bathroom however not every day, yet quite often. I go in, use the bathroom, tidy up a bit, and leave. I’m quiet and respectful, in and out. Today I was told that I wasn’t allowed to be using the bathroom as the bathrooms are for guests only and guests have been complaining. There are no signs present stating such a policy nor does it make sense for a set of lobby bathrooms to be for guests only as they have their own private bathrooms in their rooms. I digress, I’ve spoken with management and there are no such policies in place that state that the bathrooms are for guests only and although it is not highly encouraged, there is no reason why a visitor would be disallowed to use a mostly public bathroom. It’s not important but somewhat worth mentioning that I felt embarrassed and slightly criticized after being told I wasn’t able to use the bathroom in the middle of the lobby. With all of that said, mice, brown water, and a disheartening staff attitude, I highly discourage ANYONE from staying here unless it’s absolutely necessary. I’ve stayed in all kinds of hotels from motels to four seasons to 5 star penthouses in Rome and they’ve all had their share of issues. However I’ve never received such distasteful service and energy from even the cheapest motel 6’s one can think up! Good luck to the future of this La Quinta as I don’t think it will be around too much longer. Sheesh! Thank you to the reader if you’ve made it this far. I hope this helped and I hope you have a...

My wife and I stayed for six (6) nights at the end of September 2024. The hotel in general was nice, and the room was just fine.. The area seemed safe, and freeway access was great. The breakfasts were good, with hot food (eggs, sausage, waffles) as well as toast, bagels, cereal, etc.|Unfortunately, the service was marginal at best. When we checked in, we noted the Wyndham sticker affixed to the bathroom mirror indicating that the room would be serviced (cleaned and new towels provided) only every three days. Understandable and acceptable. When we returned to the hotel on night three, the room had not been cleaned, but since we had one more clean towel each, we let it go. Upon returning on night 4, the room still had not been cleaned nor fresh towels supplied. We called the front desk, and were assured the maid crew would take care of the room bright and early the next morning, and we were also told that the La Quinta policy was that the guest had to call and request maid service. I mentioned that was not what the Wyndham sticker said on the bathroom mirror, but that they were in any case, to consider this my request for service.|Again, returning on night 5, we found no service had been performed, so I went down to the front desk to determine what was wrong. The gentlemen at the desk were very apologetic, provided us with a full set of clean towels, promised maid service the following day, and indicated they would provide additional Wyndham Reward points to our account "by way of apology".|Returning for our final night (night 6) we found still no maid service had been provided! We now had 6 days of trash build-up, as well as six days of dirty towels on the floor in the bathroom. It was late, and we were tired of empty promises, so we just went to bed and let the morning desk clerk know about the situation when we checked out the following day. She was very apologetic, assured us there would be the aforementioned additional Wyndham Reward points on our account, and we completed our check out process.|I've waited 10 days to post this review in the hope that someone would contact us, or at the very least, that the TWICE promised extra Wyndham Reward points would show up in our account. Alas, neither has occurred. Apparently the staff is very accomplished at providing apologies and empty promises, but very little actual service. While our stay was fine with regard to the facilities and breakfast, we won't be staying there again...

I recently had the opportunity to stay at LaQuinta Inn, and I must say, it didn't meet my expectations. While I understand that every hotel has its ups and downs, I encountered a few issues that significantly impacted my stay.

Firstly, I was disappointed to find out that there were mice traps in the room. It's understandable that hotels face challenges with pests, but it's crucial for them to address these issues promptly and discreetly to ensure guests' comfort.

Additionally, I encountered a few unwelcome visitors in the form of roaches. Seeing these critters can be quite unsettling and is certainly not something anyone wants to encounter during their stay. It's imperative for hotels to implement effective pest control measures to avoid such situations.

Another letdown was the ongoing pool construction. It's always disappointing when a hotel's amenities are not readily available for guests to enjoy. While maintenance and improvements are necessary, it's crucial for the management to prioritize minimizing disruptions to guests whenever possible and being up front and honest that the pool is under construction on their site. This was especially disappointing to us as we changed a prior reservation we had specifically because we wanted to enjoy this amenity.

Lastly, the customer service left much to be desired. As a friendly traveler, I believe that exceptional customer service can make or break a hotel experience. Unfortunately, my interactions with the staff at LaQuinta Inn were not up to par. Prompt and efficient service, coupled with a warm and welcoming attitude, can greatly enhance the overall guest experience. Specifically, when asking for a simple extra pillow I was told there were none left, that they were "sold out" of pillows. After showing a bit of unhappiness at this answer a pillow was suddenly found and brought to our room. This same employee then awkwardly suggested I use the change in my purse that they could hear jingling to pay for a tea instead of my card that I preferred to use. The assistant general manager was pleasant however.

I believe it's essential for LaQuinta Inn to take these concerns seriously and address them promptly. Improving pest control measures, completing ongoing renovations efficiently, and focusing on providing stellar customer service will help them create a more enjoyable and comfortable stay for...