Comfort Inn & Suites Artesia — Hotel in Artesia

Reply to response: What I don’t understand is, why has there not been any action done, just words. It baffles me that a manager can’t even offer a discount or anything like that for the inconvenience. Even Expedia was more concerned and offered us a 50 dollar credit for this unfortunate circumstance. In regards to your housekeeper, I wish I could give her the benefit of the doubt but the only logical explanation is that she was the only person in our room that Saturday morning, so the glasses and contacts would have had to have left with her. It’s completely unfair. For example, if there was any damage or items taken from the room that we stayed in, y’all would hold us responsible since we were the only people in there. How is it any different?? There are no cameras in the room, so it would be wrong for you to accuse us of any damage or taken items, right? How do you feel about your staff having their kid roll around on her scooter when guests are arriving? I guess that is what separates this establishment from others. Something needs to be done, but I guess from your upper management and leadership, they are clueless as to handling situations like these, so I guess there is really no hope in addressing issues like these.

Original message: Unfortunately, the stay here was going pretty good until somebody from the housekeeping staff stole my husbands glasses and some of his daily contacts from the bathroom. It’s been frustrating because he’s been waiting to speak to the manager/regional manager regarding the situation, but has not gotten a direct response from them. I’ve never encountered a situation like this when traveling, especially not being able to speak to a manager about something serious like this. When we checked in around 6:30 PM, there was nobody at the front desk to greet us, just the persons kid sitting on the couch who said, “She’ll be with you in a little bit.” I noticed a few other times passing by the reception area no one is there at the desk. I just found that odd. I guess the lesson here for us is, you pay for what you get.. This was the cheapest hotel we found online that had some decent reviews in Artesia, but it probably would have been worth choosing a more pricey hotel to avoid this from happening. We won’t be...

Hotels.com recommended a room 45 miles from where I was when I had my settings set for Carlsbad. After 10 years of using this platform, I've never had this issue. I booked this room thinking it was in Carlsbad. Well I immediately realized it was in Artesia at 7pm with my special needs child, on Mothers Day I couldn't drive any farther so I contacted hotels.com to see if they could cancel it and get my money back so I could book another room. It being Sunday, and mother's Day, there was no manager there and told me they would call in the morning. Long story short they got a hold of the general manager and they refused to refund the money. Honestly it was a mistake, but I've never experienced such a cruel response. Hotels.com did refund my money. Shame on the GM for being a stingy person. They could have easily said okay. It's not like they are struggling with all the oil field traffic and they literally got $125 for nothing. My son and me being full-time travelers, I will absolutely never stay here, and really disappointed I even found this hotel.

The lady I spoke to at this hotel was very kind and called the GM for me and actually sounded hopeful, because let's be honest, it was the right thing to do. But no, the GM refused, without any question.

Eta: I booked the hotel room at 7:00 p.m., hotels.com calld the hotel minutes after the booking, I called the hotel within 30 minutes of booking. there's no way you didn't get it until after midnight. There was no manager on site so no one was able to accommodate me. The worker told me and hotels.com we would have to call back in the morning. Which I did first thing and you still were not in the office after you told the employee you would be there. And I'm not sure why you needed to hold the room when I let the employee know that we were not able to make it 45 minutes from where I booked, directly...

I stayed at the Comfort Inn Artesia for 4 nights. Check-in was easy, as I booked through the choice rewards program. You get points for every night you stay. I have found that the hotel rates are often cheaper when you book directly through the hotel. My room was very clean and spacious (I had the King Bed, Junior Suite). The ac in the room was set at a good temperature and could be controlled by the panel on the wall. I like that there was free wifi, but it went out a few times. The location was great! Close to several food places, Walmart, and gas stations. The breakfast was okay. My favorite was the omlet! It was seasoned perfectly! The waffle maker was down during my entire stay; it would’ve been nice to enjoy a waffle or two for the price of the room. The second day of my stay I asked for my room to be cleaned. All areas were refreshed except for the bed. The young housekeepers put the same sheets on the bed, even after I pulled them off to ensure they’d actually get changed. I believe the manager fixed this issue because the next time I asked for the room to be cleaned, it was done to perfection! The tatted manager and the majority of the staff were friendly and accommodating! The atmosphere of the hotel felt like “family”. Most of the front parking is reserved for choice hotel rewards members. I do not yet have enough points to warrant me parking in the designated spots. All in all, I enjoyed my stay and will return to the Comfort Inn whenever I visit...