The Beverly Hills Hotel — Hotel in Beverly Hills

Audited Verified Review

Brief History

The Beverly Hills Hotel, opened in May 1912, was established by Margaret J. Anderson and her son Stanley S. Anderson, before Beverly Hills was incorporated as a city. Designed by architect Elmer Grey in the Mediterranean Revival style, it became a Hollywood icon, hosting celebrities like Elizabeth Taylor and Frank Sinatra. The hotel’s signature pink-and-green aesthetic and the Polo Lounge emerged as cultural landmarks in the 1940s. It underwent a major restoration from 1992 to 1995 and was designated a historic landmark in Beverly Hills in 2012.

NAICS Code The primary NAICS code for The Beverly Hills Hotel is 721110 - Hotels (except Casino Hotels) and Motels, reflecting its operation as a luxury hotel providing lodging and dining services.

Ownership

The hotel is owned by the Dorchester Collection, a luxury hotel management company under the Brunei Investment Agency, controlled by the Sultan of Brunei. The Sultan acquired the hotel in 1987 through a purchase by Marvin Davis.

Management

The Beverly Hills Hotel is managed by the Dorchester Collection, with John Scanlon serving as the General Manager. The on-site team oversees operations, guest services, and events, maintaining the hotel’s legacy of personalized hospitality.

Address The Beverly Hills Hotel 9641 Sunset Boulevard, Beverly Hills, CA 90210 Phone Number (310) 276-2251 Website www.dorchestercollection.com/en/hotels/the-beverly-hills-hotel

Economic Impact The Beverly Hills Hotel significantly contributes to the local economy, drawing high-profile guests and tourists to Beverly Hills. It supports the city’s luxury tourism sector, generating tax revenue and boosting nearby businesses on Rodeo Drive and beyond. While specific financial data is unavailable, the hotel’s $300 million annual revenue within the Dorchester Collection underscores its economic influence. It also supports local suppliers and services, enhancing Beverly Hills’ status as a global luxury destination.

Employment

The hotel employs approximately 500-600 staff, including 64 members of its Quarter Century Club (25+ years of service). Roles include hospitality, dining, spa, housekeeping, and management staff. The hotel’s commitment to long-term employees fosters a skilled workforce, contributing to its reputation for exceptional service.

Compliance

The Beverly Hills Hotel complies with California’s hospitality regulations, including health and safety codes, labor laws, and accessibility standards. It adheres to local building codes and environmental regulations. In 2014, it faced a boycott due to Brunei’s controversial laws, but no direct compliance violations were reported. The hotel maintains strict policies on pet management, photography, and guest conduct to ensure privacy and safety.

Reputation

The hotel enjoys a stellar reputation, ranked #5 of 14 hotels in Beverly Hills with a 4/5 rating on TripAdvisor (1,537 reviews). Guests praise its historic charm, luxurious accommodations, and attentive staff, particularly at the pool and Polo Lounge. Some negative feedback cites high costs and occasional service inconsistencies, such as a reported room fire incident in 2024 causing disruption. Overall, it remains a top-tier luxury destination.

Social Responsibility Participation and Involvement Score: 4/10

The Beverly Hills Hotel engages in limited social responsibility initiatives. It offers complimentary bike rentals to promote eco-friendly exploration and maintains some sustainable practices within the Dorchester Collection’s framework. However, its association with Brunei’s government led to a 2014 boycott over human rights concerns, impacting its social responsibility perception. Local community engagement is minimal, with no prominent charity or environmental programs reported, resulting in a...

If you want to stay at an iconic property that has hosted more A-listers than probably any other hotel, this is the place to stay. You’ll feel like a celebrity staying here.||||Easily the best experience I’ve had at a hotel by a mile. Every staff interaction was remarkable, they will make you feel like a VIP no matter who you are. It’s Dorchester Collection so I had high expectations and they were exceeded in every way. I was absolutely blown away by this hotel.||||I was emailing back & forth with Andrew at Concierge Services before the stay for restaurant recommendations, special surprises for my wife during our stay, etc and not only were they extremely helpful but they overdelivered in every way possible and because of them it was a perfect stay from start to finish. They asked if we were celebrating anything and what I was wanting as far as cuisine and atmosphere for restaurants and they booked everything for me and sent me a full itinerary of our stay, including off-site restaurants & activities. I didn’t have to lift a finger and my wife was like “how on earth did you secure a spot at these places?”. I can’t say enough about Concierge here it is absolutely over the top good. I felt like I could have requested anything in the world from them or front desk and they would find a way to do it.||||Our needs were not only met by staff but anticipated. Valet AND front desk greeted us by name on arrival without me even saying who I was first. Private tour and escort to the room by front desk upon arrival. Beautiful little cake with candles for my wife’s birthday and champagne on ice and chocolate strawberries to celebrate a milestone in our marriage. Handwritten note from the General Manager John welcoming us to the hotel. And we had just booked an entry-level room it’s not like we were high rollers there. They asked if I needed a steamer during our stay, I said yes and i expected a handheld but they bring up a full stand-up Jiffy steamer which is like the best steamer you can buy. Room service menu is incredible. Complimentary car service to anywhere within a few miles of the hotel.||||The room, property and grounds are beautiful and 99% of everything has the hotel logo and tons of the signature pink stripes & green palm theme which is so charming. Very chic and posh people everywhere but the staff is so attentive to you that it does not feel pretentious whatsoever.||||All dining venues are excellent, the Polo Lounge was superb; we got dinner on the patio our first night and Jeremy was the best waiter I have ever had in my life and I have been to some exceptional restaurants. I don’t even want to call him a waiter, he was a gracious host, an entertainer with tons of fascinating stories behind the dishes, history of the hotel and restaurant, and an absolute master of hospitality. I asked about their soufflés for the night and he said that night they had chocolate or cookies & cream. We were having a tough time deciding and he said “why don’t we make one half&half for you” which I didn’t even know was possible to execute with a soufflé. I left feeling like we were best friends it was simply out of this world. I would fly anywhere to have him host us again even if it was at a fricking McDonalds.||||This is THE hotel in Beverly Hills and quickly became our favorite hotel anywhere very shortly...

Here's what happened during our stay: 1) Upon arrival, none of the bellmen helped us with our luggage AT ALL or greeted us. There were 2 other vehicles loading or unloading at the same time as us, but there were at least 4 bellman on the driveway that we could see. We are 2 women and we were forced to drag our 4 LARGE suitcases up the long red carpet, up the stairs and into the lobby, Two bellmen (or employees of the hotel) walked right past us and saw that we were struggling to haul our suitcases down the very deeply piled carpet, and didn't offer to help. 2) After arriving in the lobby we were ignored by the 3 people vehicle the front desk until we walked up to them (still carrying our luggage behind us) and asked to be helped. The woman who checked us in didn't say much, not "welcome to BHH", didn't offer us a water or anything, acted more annoyed than anything. She didn't tell us ANYTHING about the hotel at all (this was our first - and LAST for obvious reasons - visit to the "pink palace"). She meekly swiped my card and then walked us to our room. 3) Once she let us into the room, she immediately left. She didn't show us how to work anything (like all the crazy light fixtures, automated blinds, oddly-plumbed water faucets that are nearly impossible to turn off, locking the terrace door) - nothing! 4) Our disappointment continued Friday evening - when we returned from shopping around 9:30pm, we were informed that the pool was already closed for the day and that it would reopen at 7am Saturday. Of course, being able to swim in the pool or visit the spa/hot tub would've been nice and was one of the reasons we booked the BHH because of ADVERTISED amenities, so we were disappointed about that 5) First thing Saturday morning at 7am, we proceeded to find the pool on our own after hunting down hallways (because again, no one showed us anything about the hotel at all when we arrived) and arrived at 7:10am. We were greeted by a huge camera crew who told us that we had to leave immediately because they were "shooting a video" for the next 2 hours, and that we wouldn't be allowed in the pool area until after 9am. 6) Since we were kicked out of the pool, we decided to have breakfast at the only option - a crowded little cafe at the bottom of the stairs. The service was horrible - we were given our drinks and then completely ignored for the rest of our time there, as the waitress and other helper guy spent all of their time focusing on a few patrons who clearly are regulars. I had to ask for our check 3 times before they finally gave it to us. There are maybe 12 seats in the whole restaurant and we are clearly within sight and hearing of BOTH servers the entire time. As you can see... the whole experience was horrible. I thought it would be a fun experience to bring my teenage niece to a "cool" hotel like this one and I regret every penny of that decision. I wanted her experience to be memorable and fun, with a dash of luxury and "Beverly Hills lore" for fun. Instead we were both left feeling like we were taken advantage of (for the ridiculous cost of a room with no service or actual amenities that you can use), treated like we were garbage and...