Home2 Suites by Hilton Blythewood — Hotel in Blythewood

So today June 21, 2022 I called downstairs to the front desk asking if our room can be serviced . I was told that in order for my room to be serviced I would have to ask them 24 hours in advanced . I had explained that my children had spilled some juice on the sheets and I removed the sheets off the bed and placed them neatly outside the door . The man down stairs told me not to talk over him while he was talking . I told him he was being a bit rude and I’ll be down to speak to the general manager . Walking down stairs with my children I placed the wrapped sheets on the side of the desk and proceeded to the counter asking to speak with the general manager . The general manager was sweet last week when having an issue with my card being ran three times in one day . (Unfortunately the same man with the glasses at the front desk was the one who ran my card three times with out my permission ). I spoke with the general manager asking her for a receipt for that day (june 15) on their end she stated they ran my card twice however I showed her on my bank statements same as last week they ran my card not twice but three times in June 15. She stated that the second transaction not a completed purchase but a authorization to my card. However the third transaction was a completed purchase that the gentleman with the glasses had authorized when I was away from the counter . (Meaning after I walked away he went back into their system ran the charge again on to my card and didn’t inform me of their mistake .) now having three charges on June 15th . The general manager proceeded to tell me that I have charges on June 14th and 15th which weren’t for the same items . I asked her to run the camera for June 15th and she would see that I wasn’t at the counter purchasing items three times on that day but I have three transactions. She then told me it wasn’t that serious . As a hospitality manager if your employees are charging peoples cards from a prior mistake you should inform the customer staying at your hotel and take peoples funds as a serious matter . Further more I have contacted corporate and my bank and walked away . The one star is for the housekeeper Gabriella who is divine and the other house keepers that check on us everyday of our stay they are phenomenal and Gigi she is wonderful as well . Update : a report was filed and a claim with my bank since there was no proof of me purchasing items 3 times on June 15,2022 and the general manager stated that after I left the counter the assistant manager with the glasses came and recharged me for the items Gigi had original authorized a payment on and the better business bureaus was contacted as well as corporate everything was filed under...

Unprofessional, Untrustworthy, and Failed Service During a Time of Need

Hurricane Helene severely impacted our family of four, losing access to water and power at our Georgia home for an estimated 7-10 days. To maintain quality of life, we booked a stay at Home2 Suites by Hilton in Blythewood, SC, through Expedia, selecting the “Pay at Property” option. We have used this option countless times without issue—until now.

We were told our reservation could not be found upon arrival at check-in. After providing our confirmation details from Expedia, the receptionist informed us that our reservation was canceled by the hotel because the card on file was declined. This was shocking, as no charges should be made before check-in under the “Pay at Property” option.

We escalated the matter to the manager, who insisted that the hotel charges cards 24 hours in advance to "secure" rooms, even when customers select "Pay at Property." This is a blatant contradiction of the terms agreed upon with Expedia. Additionally, he admitted they never notified me of the issue despite the receptionist claiming they had tried to call. The manager then gave our room to someone else because their card went through—even though we should have been allowed to address any issues upon check-in.

When we contacted Expedia, they confirmed that no cancellation notice was sent from the hotel and that our reservation was still valid in their system. The hotel manager’s inability to provide a consistent or honest explanation, his indifference toward the hardship my family faced due to the hurricane, and his unprofessional conduct exhibited during this ordeal are beyond unacceptable.

As a Hilton Honors member for over five years, I expect a certain standard of professionalism and care, especially during times of crisis. What I experienced here was the exact opposite. The manager offered no solution or empathy for the distress my family endured, all while a natural disaster displaced us. This treatment was not only unprofessional but unethical.

I urge Hilton corporate and senior management to review this situation thoroughly and immediately address such failures in customer service, transparency, and ethics. I have always trusted Hilton for quality, but this experience has...

I booked a stay for a wedding, I booked for three nights. My stay was horrible. Upon arrival Thursday evening, I was greeted with a foul smell of sewage. I immediately informed Mr. David the front desk attendant and he stated that it was oil from the kitchen. Friday morning while eating breakfast a rodent was running around the front lobby near the breakfast bar. Very disgusting. The staff was laughing and joking about catching the rodent. Mr. David then says that the rodent has been running around the hotel for a few days. I find that this is a health and food hazard. It also represents uncleanliness. I also reported immediately that the bathroom sink in room 303 was leaking water, Mr. David did not offer any assistance and housekeeping did not come to attempt to try and fix the problem. The leaking sink cause the towels that were placed under the sink to be wet even before being used. I then placed another call to the front desk to ask for additional washcloths and towels and I was told that they are out of washcloths. The foul smell that I smelled upon arrival on Thursday continued throughout my entire stay. I am very disappointed and unpleased with my stay. I have footage of the leaking sink that I can send for proof. I was also displeased with the fact that housekeeping does not clean the room until after the 5th day of your stay. I was here for vacation. I thought that this franchise would at least allow me the luxury to have someone clean my room and take out the trash each day or even make the bed. When I called the front desk to ask for someone to clean the room they informed me that I should've called the day before so that they could clean the room the next day....uggghh. Upper Management needs to address these issues ASAP. I would like to be compensated for having to deal with such uncleanliness and headache...