OYO Hotel North Lima OH - Boardman — Hotel in Boardman

Wow. If I could give this place zero stars, I would. My friend was looking for a place to stay so he called OYO. He was assured on the phone they had a room available and ready. I drove him there and went in to sign him in. I was then asked why he wasn't coming in to which I replied that he was disabled and I didn't want him to have to walk any more than he had to. I was then told that he could not have a room rented to him because he was disabled and could not walk like normal people. I was taken aback and explained to the woman that this was against the Americans with Disablities act, and that disabled people can decide whether or not a room is suitable to their needs. The woman began arguing with me when finally I just replied that this policy was terrible, and I would file a complaint, as I walked out and got in the car. I was in the process of driving out of the parking lot when a man, who said he was the owner, walked up to my vehicle and started screaming like a wild sandstorm. I tried to nicely explain that it was against ADA. First, he lied, and said no rooms were available (however there were 5 mins before we got there), second, he threatened to call the police if we didn't leave his property (umm, we were in the process of driving when you chased us down, genius), and third, he called us "junkies", which is hilarious because I do healthcare and nursing school and have NEVER failed a drug test. Neither has my friend. The man was a raging lunatic and if you look at the replies to anyone who dares say a bad thing about his attitude, you can get a feel for exactly what I mean by this man's attitude and unprofessionalism towards people. UPDATE: I don't stay at hotels for free! I OWN MY HOUSE IN NORTH LIMA AND ITS PAID OFF. IT'S PUBLIC INFORMATION ON THE...

Traveling on business, I saw good reviews for this hotel stating it was clean and the price was good. At the check in I had a very nice conversation with the owner and was happy to have a place for the week. The place was older, and the room reflected that fact, but it appeared clean. I spent the night and woke up with a bedbug crawling on me! My first time experiencing bedbugs. I caught the bedbug and killed it with my flashlight (which I use to check for bedbugs), I had checked the mattress for bedbugs before bed and didn't see any sign. I used Google to confirm it was a bedbug and went to the office to find a solution. The owner who had been very hospitable the night before became quite obnoxious when I showed him the bedbug. He accused me of trying to scam him because I wanted a place closer to my job. Really? I carry my pet bedbug with me and then crush while full of blood to get a discount at the hotel? He was very rude to me making all kinds of accusations about me. I had paid for 6 nights and asked and received a refund for 5 nights. The whole experience has been surreal. I am writing this review from a laundromat, as now I have to clean everything in hopes that the bedbugs didn't get into my possessions. What a hassle. Now I am back to square one trying to find a place to stay for the week. DON'T STAY IN THIS HOTEL!!! That's my...

After seeing they were pet friendly on their website I booked a single room for one night. Just to be doubly sure there wouldn't be any problems I called their nation wide number to confirm they accepted cats. The customer service representative assured me that cats were okay and that I'd be charged $10 additional for the cat. When I got there, the reception employee (manager/owner?) denied my booking when I told him I had the cat. I asked them to contact the nationwide number and offered them my confirmation number but they refused, telling me to "go away we don't need your business ". They never offered to help in any way even though I am a senior citizen and I explained that I'd been on the road for 8 hours and could not drive in the dark. I was shocked by this man's behavior and lack of manners.

I tried for 29 minutes to reach a service rep. on the national# without success. Meanwhile the employee repeatedly told me to get out of their small waiting area and threatened to call the police. When the police arrived (yes, they actually called !) One of the officers helped me find a nearby place that accepted cats.

I've never experienced such a complete lack of professionalism from ANY other chain. I wish I could give them a zero but that's not an option. Needless to say they definitely will NOT be getting my...