Top Hill Motel — Hotel in City of Saratoga Springs

Rooms were clean and beds were comfortable. Good price for the Saratoga Springs area, although owner made it clear it was an off season rate. ||||When we checked in the owner told us he was giving us a Jacuzzi room due to room availability. He made it clear we could not use the Jacuzzi and if we did we would be charged an extra $40. No problem, we just wanted to shower. Asked about ice and was told that the ice machine was broken. To be fair, he offered to give us ice from his refrigerator. We got in the room and found no coffee maker. Also no water glasses. When we asked about those, he got us cups, but said that because we were getting the off season rate, he did not provide coffee makers. Also did not provide coffee in office (or continental breakfast) in off season. Said that we could use the money we saved to buy a good breakfast out. He did give us some coffee cups so we could use the microwave to make tea. Then we found no second hand towel (it was placed on the tub to use as a bath mat). Up to now we were willing to accept his parsimonious approach. However, this got more troubling during the night. It was very warm. We had the AC on, but it was not blowing cool air. We ended up using the fan setting hoping it would blow in cool outside air instead. Despite the sign that said to close windows when using the AC, the windows could not be opened. The handles had been removed on both the main window and the bathroom window. In the middle of the night, my spouse woke up literally ill from the heat and lack of air circulation. We discovered that the AC was not working because the owner had removed the button for the temp setting after setting it at the warmest position, and had taped it over so that it could not be changed. Back to room availability. We were the only occupants in the entire wing we were in. It seems clear that the room availability, towels, etc had more to do with cost cutting on maid help. While I understand the need to be careful about costs, this approach would seem to hurt his business/income...

My family and a friend were visiting Saratoga last minute for an Imagine Dragons concert. When we arrived, I was okay with the fact that it was a motel, because it was a cheap option. But trust me, this place is not JUST a motel. When we walked into the lobby, the owner was sitting there and was incredibly unjust. He said NO KIDDIES ALLOWED IN POOL!! Surprised, I looked at the jailroom pool. Never mind, it looked like a sewer! When I walked into the room, I wanted to cry. The door was covered in muddy fingerprints, the rug was wet with mildew, and there were hideous “paintings” and granny bed spreads with a yellow pee stain. Bed was hard and pillows were lumpy. No alarm clock. There was TV, Microwave, and Fridge, so I will give them that. Mirror was splattered, and the air conditioner was so so loud. The shower and toilet were old, and the bathroom mirror was decayed. No wash clothes or cups, just a cheap hand towel. In other words, the place is a dump. Camping would be better. Not worth any of my pennies, not exaggerating, just trying to share the horror with others. Just one more thing to add, there was a massive bug in the middle of the night crawling around biting my friend and I. We woke up with huge welts that swelled and were extremely painful. We barely made it to the hospital in time, I am praying that we’ll make it out alive in time to see my brother...

I booked this motel through Booking.com for Outlaw Fest at SPAC. The booking stated I had until 9/11 to cancel the booking free of charge. On 9/5 my friend who lives near SPAC messaged me stating she had no one renting her house that wknd and I was welcome to stay there. On 9/7 I went to my booking and completed the process of cancelling my booking. The page said “you have successfully cancelled your booking”. Great! Done deal! Nope!!!! While I’m at the concert my phone is ringing repeatedly from a Saratoga number. Finally I answer it and it’s the motel asking where I am. I told them I had cancelled and he argued with me. The next day I searched for my cancellation in safari and email. Couldn’t find it. Called the motel and the lady was super rude and hung up on me refusing to refund my card. Booking.com claims I didn’t cancel as well. I swear to god I canceled and obviously something went wrong. Booking has requested the motel refund my booking but says there will be a fee “if” the motel decides to “make an exception” for me. Beyond BS. Never using booking dot com again or this...