Premier Inns Concord — Hotel in Concord

I stayed here many times due to being homeless after leaving my abuser. They profile you at check in! If you’re African American, or appear to be homeless or you don’t meet their standards they put you in the filthy, outdated rooms on the 2nd floor. Literally every time I stay they put me on the 2nd floor and they always rented me the same 3 rooms. I begged for a room on the first floor because I had a lot of baggage with me and I don’t have use of my right arm and they refused! They told me 2nd floor are the only rooms available, which was a lie because they rented a Hispanic couple and a white guy rooms on the 1st floor without them even having to ask! A friend of mine told me she thought all the rooms were crappy until she walked past a room on the 1st floor while the housekeeper was cleaning. She said the furniture was nice, clean and less outdated. It had a bigger TV, newer lamps that actually worked. The bedding and towels appeared nicer, they weren’t dingy looking and stained like the bedding/towels they provide us. It had clean hardwood floors instead of that nasty, musty, sticky, stained carpet that’s almost in every room on the 2nd floor. You can’t walk on that carpet without your feet or socks turning black. It’s disgusting! You have to keep the window open at all times because the carpet has a terrible odor. I would always request a non smoking room but they smell just like the smoking rooms. You have to stay for 5 days for housekeeping to clean your room, which makes no sense at all, but that explains why the rooms are so musty and filthy. If the rooms were serviced daily they would be in better condition. The carpets wouldn’t be so stained and nasty, there would be less mold, the bathtub wouldn’t have a permanent brown tint, and they would be able to minimize the linens becoming stained and worn out looking. Would help with the odor too!! Housekeeper literally got mad at me because she said I didn’t need new towels everyday. I’ve never stayed at a hotel or motel that had a limit on towels!!! They won’t take your trash, you have to dump it yourself. No microwave, only a fridge that may or may not work. No blow dryer and no coffee maker. Housekeepers try to avoid you or will ignore you when you ask for tissue, cups, towels, etc. They will tell you they will stop by your room to bring you what you need but they never do! You have to literally approach them and demand what you need! Walls are paper thin you can literally hear the person next to you take a piss! The location is great though! Right next to Chili’s, there’s a gas station on the corner and Walgreens is only like a block away. I hope they start making some improvements and stop profiling people. EVERYONE should be allowed a nicer room especially if they request it! There’s bad reviews from 3 years ago and NOTHING...

Handle and card reader on the door to my room seemed to be broken; I had to go back to check-in 3 times because I couldn't get into my room. They didn't change me to a room with a working door - not sure if it's because they had nothing available or all the doors are broken or some other reason. A security guard let me in and told me to just come find them if I needed help getting back in another time instead. The floor had visible spots on it, some of which were sticky and the fridge was not turned on. It's good that they had one available, I guess, and there was the option to turn it on but I was only staying one night and it was an older fridge so not sure if it would have had enough time to cool down for me to use it. I opted not to try. There was also a tweaker stood in front of the check-in window for the most of the time I was trying to check-in and the times I had to go back for help getting into my room. This is not the fault of the establishment but it was difficult to try to communicate with the guy working there. Speaking of, it seems like the microphone under to the check-in window was not working. The gentleman working there would only pantomime things to me, if I was a smoker/nonsmoker, where my room was, etc. Various items, like the bathroom door and heavily leaking showerhead were in need of repair but these were not inconvenient to me, and probably kept the price down. There was hot water, the sheets seemed to be clean, a working tv, and the customer service - including the very nice security guard - was calm and polite so it wasn't terrible, but I don't think I'd choose to stay at this...

Okay -- motels in general are gross. I previously stayed at Motel 6 in Concord, and that was a great experience. But I will never be back here to Premier Inns Concord... the shower was broken, and the shower-head was broken, I turned it on to take a shower (and let me also mention there was hair -- long brown hair all over the floors, now I have an afro for god sakes. It was long straight brown hair. I had to wipe it up) the water spewed out all over my clothes, and reached towards the toilet and went all over the floor and made this loud screeching noise. The soap was gross, it looked like it had been previously used, I called about the shower to the front desk and he was super nice and said he would head over to our room, granted this place is HUGE, it took us like a good 6mins just to find our room. Another suggestion - maybe the Inn should get better lighting installed, it was dark and I can to constantly get out of the car to see if the numbers were getting higher or lower to see what room number it was. So I gave the front desk agent the benefit of the doubt if it took us 6mins to drive around the compound it'd take him a while to walk there. 5mins go by....10mins go by...20mins go by... an hour. At this point I figure he's not coming back so I give him a call at the front desk, I called twice no one answered. At this point I had to take a shower and use the shower curtain to cover the spraying showerhead. So, horrible customer service, horrible rooms, it was gross, it was disgusting, and I will never be returning. It takes a lot for me to write a review like this but these guys don't deserve...