Red Roof PLUS+ South Deerfield – Amherst — Hotel in Deerfield

We were in town to see a performance at Tree House Brewing. The location of this motel is excellent if you're coming to see a show there. It's two minutes down the road from the venue. But, still, you might think twice about booking. Check-in was fine and easy, and the person behind the desk was pleasant and kind. So that's another plus! Walking to our room, we walked past a kind of large rec room with a defunct ice-machine , defunct pool table, defunct air hockey table, strange mismatching old patio furniture, and weird old massage chairs. Not sure if any of these amenities were in working condition. They didn't appear to be. They appeared very old. Suffice to say, the rec room was unoccupied, and the overhead lights were switched off. The only glow from inside room came from a couple of vending machines. Twizzlers and Cokes appeared to be available, if that's a selling point for you. The whole motel had a very distinct odor of disinfectant and dog kennel. We weren't traveling with our dog, but the hotel is a "dog friendly" motel, if you're looking, and we assumed that might account for the odor. On our way to our room, we walked past a kind of public restroom area with the mens room door ajar and bizarre grunting sounds emanating from within. We didn't investigate. When we arrived into our room, it was clear that it hadn't been vacuumed, as the floor was pretty grungy with leaves and other bits tracked in from previous customers. In the bathroom one of the hand towels had a smear of crusty old toothpaste across it, so clearly hadn't been changed over. There were some long dark hairs on the toilet seat which also caused us alarm. Most of the sheets (most!) seemed clean when we checked them, but my bed was only sort of haphazardly made, and then I found what I think was a smear of mascara across one of the three flat pillows. The pillow smelled of perfume so clearly hadn't been changed. We were a bit freaked out to spend the night, of course, but tired from a long drive, and a late night at the show, we made the best of it, hoping against hope that we wouldn't bring anything home with us in the way of bugs or other unwanted pathogens. We set the alarm for an early wake-up before the full light of day so we could get out without further illuminating the place in which we had just slept for the night, once again hoping we might quickly forget about our room, those odors, that grunting, and the haunting memories of that abandoned air hockey table and dusty, derelict massage chairs looming in the glow of the vending machines. The horror......

Red roof PLUS in has created the best memories in my whole life. These five nights were the most amount of trauma bonding ever in only 5 long days. When we went to check in to our hotel room we found hair on our pillowcases, I thought I could make a wig. There were blood stains too, but aside from that, the pillows were very comfortable. The pillows were labeled incorrectly having the soft pillows in the hard cases and the hard pillows in the soft cases. After a long night, we decided to sleep and, to be completely honest, I've never slept better. Later that day, I was showering and found brown stains on the towels, which were quickly replaced once we asked for clean ones. The lady at the front desk was very kind and diligent. We asked many times for coins to use the hotel's vending machine and she generously provided us with them. Our key card for the room was not working multiple times, but she provided us with many key cards to try out.

On our second day of stay, I went to the bathroom and took a quick shower. I later realized that the toilet was overflowing and didn't end up flushing. I called my friend to inform the front desk to come and fix the toilet. The lady came promptly into the bathroom but didn't realize I was still showering. She started plunging into the toilet as I was still showering. Fortunately, for the rest of the days of our stay, we made it more like home. We slowly accepted the bad things, and we had a wonderful stay. The motel is located on the side of a dark street, but there is a Dunkin across the highway at a gas station which was very yummy.... if you don't mind a bit of a walk ;) Overall, this was an authentic and memorable experience and I would want to thank the staff for trying hard as possible to be prompt and fix all our issues. If you want a true experience that represents Deerfield and the state of Massachusetts, this is the...

My husband I stayed at the Red Roof Plus+ - South Deerfield - Amherst for 3 nights. I paid $890 for the 3 nights (2nd dog fee $45 for 3 nights included). There's a lot that really annoyed me with this particular Red Roof Inn but one manager made the difference because she cared. I'm going to start with the room. There's no fan built into the bathroom so it's impossible to vent out the smells. There's only 1 night stand shared by the 2 beds. We had to use the chair as a nightstand for 1 person because both of us needed the space. There's no outlet on that side of the bed so charging cables had to be draped over the head of the person next to the night stand. There's no refrigerator. I remember when all the hotel rooms included that. There's nothing served for breakfast. I was told to go to Dunkin' Doughnuts down the street a short distance. Here's a big problem: no maid service until the 3rd day. The dirty towels just sat in the room. I did ask for more clean towels and the manager brought them to our room. Several times over the course of the 3 days, we found our room keys disabled. It was really annoying to have to go to the front desk and get them enabled again. At least 3 other people had the same issue. When I went to the front desk, I had to wait on a lengthy line to get my cards enabled. The first 2 mornings, I saw that a door mat had been left in the door. I reported this to staff. They said they knew who it was because that person was a smoker who was staying often. I explained that I didn't feel safe with finding the door propped open. Staff notified security. On the 3rd morning there was no issue with the door and the mat. There was a problem with the trash cans outside the door to be overflowing. It was picked up by the 3rd day. There's an ash tray on top of the can and it was full. It looked disgusting as I passed by. Paying $890 give better...