Microtel Inn & Suites by Wyndham Delphos — Hotel in Delphos

Was a convenient location and check in was easy. However, there was difficulty with the room keys. I entered the room left my purse and one key in the room went out to my car for luggage - entered at the rear door using the key. However, the key failed to work for my room. Had to go to the desk and have a new set of keys made. This happened again the next day as well, however, that time the on call clerk said it frequently happens when using the rear door. If they know it happens why not fix it or warn the client in advance. This was very stressful. The room itself was extremely disappointing. It was supposed to sleep 3 adults yet it contained only a queen size bed and a window ledge. No couch, roll away nothing. The sitting area was non existent. Your options were the bed, the window ledge or a straight back wood desk chair. Not at all comfortable. The television was smaller than my computer monitor definately not more than a 24". Even though all advertisements stated a refrigerator in the room there was not one. Which meant I was unable to keep any cold drinks in my room. The breakfast was an even bigger joke - cold hard boiled eggs were available one day, cold cereal, very limited fruit if you were not there early there was none it was not refilled. Donuts were prepackaged and old. Was not anything available that was at all desirable. I knew there was not a pool or exercise room which I did not expect however, for 100 a night in Delphos, OH I expected more. I had a handicapped room as I have 2 artificial knees and occasionally have difficulity with low toliets and tubs. The room showed handicapped on the exterior door however, the toliet was low and there was not a shower but a tub you had to step into. I spent 3 nights and the only maid service I received was towel replacement - the bed was not made and I do not believe the vaccum was ran. One day I someone had left their pass key in my room along with a roll of wastepaper bags. I took it to the desk and told the clerk I thought #6 would be looking for their keys in the morning. Not a thank or any sense of concern. I entered the lobby at various times of the day and evening and I don't believe I EVER saw anyone sitting at the desk just a sign that read ring bell for service. They were not even in the office directly behind the desk. To say I was disappointed would be putting it mildly I can assure you I will not be returning to this facility or any other Microtel in the future. Stay away it is definetly worth an additional 20-30 to get an indoor pool, hot breakfast, king size bed, comfortable chair as well as an adjustable desk chair with a refrigerator and microwave in your room which you did not get here. Stay in Van Wert at the Comfort Inn or Holiday...

I stayed this past weekend at this hotel for a wedding taking place in Lima, OH. The location was a bit off, but the room was very nice and clean. I stayed 2 nights and the second night we checked out about 9:00 pm to get back home to Alabama (12 hour ride). I paid via Mastercard for both nights. My card was charged $224.44 for both nights, which was understood. They also charged $112.22 for no apparent reason. I called the facility at 6:19 am and lady advised she was new and did not know much. I called manager back after 7 am and her response was NOT of customer service. I am a southerner and we just don't handle issues like this lightly. She showed NO empathy for then pulling more than was supposed to be charged. She talked to me as if it were my fault, but later explained to me they have new people and she advised them to ask questions before they charge people card. She also stated I left early so they charged me. If I already paid for both full nights, I can leave when I get ready. I really do NOT like the way she talked to me about MY money that THEY made a mistake on. I also do not like how she showed zero concern for the situation itself. You DO NOT play with people and their money! She eventually advised it was a "clerical error", which is still not my fault. You do whatever you have to do to get them their money back immediately. The rooms were very nice, but the customer service sucks!!!! Please off customer care training to all...

We have been staying at this hotel since it was first built. It is a convenient place to stay when we are visiting the area. It has always been a pleasant experience until this visit. The hotel desk clerk was very nice and personable. When we entered the elevator to go to our room there was a very unpleasant odor. This smell continued onto the third floor. We came to notice that one of the room occupants left a very unsightly and smelly pair of work boots in the hallway. Luckily this did not get into our room. The room was exactly what we expected, as was the breakfast. We have been visiting for many years and we have returned each year. This year may be different. The hallway smell was unpleasant but the housekeeping left much to be desired. On our second day, we returned to find our beds unmade. The sheets and blankets were pulled up and thrown over the pillows. On one of the beds the sheets and blanket were touching the floor. The pillows looked exactly like they did when we got out of bed that morning. On the third day we returned to our room in the evening and found that no new glasses had been put in the room and we had used those that we had the previous night. The coffee pot, which we used the second and third mornings had never been cleaned out. We did that ourselves. If there is going to be no housekeeping, then the rooms should be discounted. I was both shocked and...