Hyatt Place Peña Station / Denver Airport — Hotel in Denver

Employee working Starbucks IN LOBBY OF Hyatt Place Hotel made stay here bad. She was rude, dishonest and unprofessional.

On January 13th, 2024 at 7:15am I walked up to Starbucks where I saw a Starbucks/Hyatt Place employee stooped down. She had a wooden nameplate around her neck that read EDEN. I'm not sure if that was her name.

I asked for the same drink I've Ordered for 3 years now. A Hot Venti Matcha with Oat Milk. The employee(Eden?) had a wireless Earbud in her ear and was in a conversation with someone as she took my order. The Employee continued this conversation as she made my order.

After the Employee finished making my order of Matcha Latte, she gave it to me while still in conversation with someone. It was the wrong size. I asked for a Venti and she gave me something smaller. I told the employee that I asked for a Venti sized Matcha drink. The employee replied: "No you didn't. You asked for a Grande"

I laughed a bit because I have NEVER EVER asked for a Grande sized drink at Starbucks. When I first started going to Starbucks my girlfriend ordered for me and I always told her to get me the biggest cup for coffee. I came to know this size as Venti. So when I started to order on my own, I always ordered Venti. So for the last 8 years I've ordered Venti sized Drinks. I never ordered any other size. So when "EDEN" looked me in my face and told me that I ordered a Grande size, I knew she was wrong. I told Eden that I never have ordered a Grande in my life at Starbucks and that the word "Grande" wasn't even in my vocabulary. EDEN replied "YOU ORDERED A GRANDE"

Well now I'm a little upset that Eden is telling me something I didn't do. I told Her "You were in a conversation on the Phone. Maybe That's why you didn't hear me correctly "

Eden then said "I wasn't talking to anyone" I replied "I heard you in conversation when I walked up, when you took my order and when you were making the Matcha."

Instead of admitting she may have been distracted and admitting that she was on the Phone, She said that she was Talking to herself. So Eden attempts to tell me she was having a conversation with herself with a big Ear Bud in her ear.

LMAO.

I asked Eden to make me the drink I ordered. She charged me an extra 81 cents. Fine. I just wanted to drink I asked for. Eden goes to make the drink while still in conversation with someone on her phone. She is so twisted up from me letting her know that I know she gave me the wrong sized drink because she was too busy having a phone conversation with her friend, she messed up the drink completely.

I just walked away. As I was walking out the Starbucks area of the hotel lobby, she was back into the conversation with the person through her Ear Bud.

I said "You're talking to yourself again"

She said "what?" (She didn't hear me because she was back on her phone in conversation)

I repeated "You're talking to yourself again"

She yelled "it's none of your business"

Once again. I don't know if her name was Eden but she was behind the counter of Starbucks on January 13th, 2024 at approximately 7:15 in the morning. She was another employee who likes to have phone conversations through her Ear Bud, attempts to act like she's not on the phone because she knows that she should be concentrated on doing her job. And when they make a mistake on the job, they blame someone else instead of admitting they may have been distracted from being on the phone.

Eden, if that is her name, ruined my stay at Hyatt Place. I come to Denver for business at least 30 times a year. I won't be back to...

We had never been to Denver before, so we picked this hotel due to the absurdly high reviews. The hotel was fantastic. I arrived and left before check-in and my party's check-out, and I was taken care of right away. I was worried that all the reviews praising having a Starbucks in the lobby would mean no access to hotel coffee, but there was coffee available to guests near the breakfast area. The food was excellent. One very nice touch we noticed at every Denver hotel we went to was at this one too--the chef's take on Denver omelettes. I appreciated the topping options for the waffles and oatmeal. The dried strawberries were a favorite of mine. At check-in, I was apologized to for breakfast being an additional charge, but I said I had known this from the booking details, and that we were more than fine with it considering the room price. We were happy to pay on the days we ate. Managing the facility this way there's less waste, so it's a great way of doing things. There are a few details about the breakfast purchase itself that they need to iron out, though. Businesses read reviews, so if you're reading this with the intention of staying here soon, I imagine this will be addressed by the time you do. We were told at check-in that we could charge breakfast to the room or pay on the day. Since I, the cardholder of the card on file, would be leaving prior to check-out, we did this. When we paid for the meal with a debit card, the clerk asked for my room number (probably just to check that we were in fact staying there?) and either the clerk accidentally noted it on the folio, or the breakfast hostess made a note to charge us again. I am glad that when I was leaving the hotel, I asked if there were any room charges, because a charge I had paid was visible. I showed the night auditor the charge for breakfast that day on my bank statement. She refused to take the charge off, so I had my husband show it again when he checked out, to front desk staff who had seen us pay up front several days in a row, and believed the evidence, so we did not need to call my bank in the end, thankfully. Once I got off my 13-hour flight, I turned on my phone to a message from my husband telling me it was resolved. This was likely a one-time occurrence, but always check your folio.

We were in the hotel using facilities during regular room cleaning hours and we put up the "come back later" sign while they were on our floor, so we missed cleaning each day, but they were kind enough to come back unasked and drop off toilet paper and towels after we were out for the day. Thank you for a nice experience in a...

I recently stayed at Hyatt Place Peña Station for three nights, and unfortunately, my experience fell short of expectations. First and foremost, the staff's inability to provide clean towels for the swimming pool on the second day of our stay was concerning. When I inquired about the towels, I received a dismissive response indicating that they simply did not have any more available. This is particularly surprising for a hotel, where clean towels should be a basic expectation for guests using the pool. Additionally, the towels provided in our room had a noticeable mildew smell, which was quite off-putting. Furthermore, there were significant issues with the elevators. Upon our arrival, one of the three elevators was already out of service, making it inconvenient to move around the building. On the second day, another elevator malfunctioned, trapping guests inside for a distressing 45 minutes until the fire department was called. Thankfully, everyone was eventually freed, but it was concerning that this happened at all—especially with only one elevator operational for a seven-story hotel. To add to the inconvenience, the operational elevator doors closed extremely quickly, often before you could even step inside. This resulted in having to wait considerably longer for the elevator to return, particularly with only one elevator servicing seven floors. The entire situation was frustrating and certainly impacted our overall comfort during our stay. Moreover, while there was parking available, it came at a cost of $16 per day, which felt excessive. Additionally, the breakfast offered was essentially a continental breakfast, yet we were charged for it, which felt misleading given the limited options available. To top it off, I was surprised to find that the rooms did not even have microwaves—a common amenity in most hotels. This made it inconvenient for those of us who like to have a quick bite or warm up snacks. Lastly, even the Starbucks located in the lobby was out of basic necessities, which limited our options for a quick grab-and-go. In conclusion, while I hoped for a pleasant experience at Hyatt Place Peña Station, the lack of pool towels, mildew-smelling room towels, staff responsiveness, elevator issues, paid parking, disappointing breakfast arrangements, absence of microwaves, and shortages at the Starbucks all significantly diminished our stay. I would recommend that management take immediate action to address these concerns for...