Microtel Inn & Suites by Wyndham Denver — Hotel in Denver

I rarely write reviews, however, this time I want to do it and help to avoid mistakes for future customers. On June 20 I was flying from San Diego to Charlotte through Denver. I have a gap between flights (6 hours) and decided to book the hotel with a shuttle service. Specifically chose this hotel for the shuttle service to the airport. I was going to check in early around 2 pm and take a rest just for a few hours. On the booking come I saw questions and answers about shuttle service like: “How frequently does the shuttle run from the hotel to DIA and does it run very early in the morning? The shuttle is 24 hours and picks up every 30 minutes.” I called the hotel before booking and ask them about the shuttle and early check-in to make sure that I will get everything I need. A lady confirmed that they have these options for clients and the shuttle goes every 30 minutes. I made the reservation on booking.com. Then I called the hotel to ask where can I find the shuttle. The lady gives me information (the shuttle will stop at door 505 and 512) and she also surprised me that the shuttle at that time will come in around 1 hour! I came to the bus stop at 1 pm. Looking ahead to say I WAITED FOR A SHUTTLE 2,5 HOURS OUTSIDE AT DIA! Hot weather, the sun was harsh, and many happy peoples were picked up by lapping shuttles of other hotels, but not me. I tried to call the hotel's duty lady but she didn`t respond to my many calls. She probably guessed my question... Finally, the driver came to the bus stop at 3:25 pm. Given the terrible shuttle service so ended up I worried about my next trip from the hotel to the airport and I decided to cancel my reservation. I canceled my reservation around 2:30 pm. I explained everything booking .com manager and they send the hotel a request for a refund my money. But the hotel didnt respond to messages. They successfully charged me and didnt return my money back. Today I got an email that my Reservation status was marked "No-show". I canceled my reservation because they didnt provide the true service, it was not my personal reason, because they really dont provide a shuttle service as they mention “the shuttle runs 24/7 every 30 minutes” This hotel was one of the worst hotel services from the first steps that I had ever. Don’t stay here if you care about at least typical customer service! Good luck...

Missed my flight out of Bham. so paid shuttle to take me to Atlanta for later flight to Denver all because when I called hotel to ask if they could hold the room. I was never told I could have rescheduled as long as I'd called before 6pm. That wasn't mentioned until I got to the hotel. I was worried because it wasn't refundable. I could have waited until the next day and took a flight if I'd known. The plane in Atlanta was delayed an hour twice so when hotel was called again it still wasn't mentioned. The whole reason I got a hotel was because of a 20 hr layover which i know it was my fault I missed my flight out at 3:30pm but they knew my problem and never mentioned it. Once in Denver the shuttle from hotel was prompt and drivers polite and friendly going and coming. Was hoping for a tub but was handicapped room which was my choosing thinking it had a tub. Was a walk in shower. Wish that had been mentioned when I put in comments when room was reserved that I hoped for a tub. By the time I got there was not much time anyway for a hot bath since I had to be back at airport early. Next time I'll wait at airport. Staff was friendly, room clean, breakfast on time. No fridge, microwave or iron in room. Not anything in walking distance to do. Furnishings old but did have large screen TV with no time to watch it. If anyone is wondering why I missed my flight thinking this could have all been avoided. I visit my mom once a year and have for almost 40 years. This time being the hardest I'd gotten a week extension and I was there two weeks with it taking my mom two days before she recognized me and barely spoke the whole time I was there until I was packing and about to leave. She came alive for a bit and it was all i could do to not stay and talk to her as i know it was the last time I'll ever see her alive. This makes me not trust any hotel and proof that it's all...

On 8/27, the last leg of my return flight was cancelled by United Airlines and they gave me a voucher good for an overnight at this hotel. My check in was fine and I arrived after 11 PM, so pretty much went straight to bed. Upon awakening the next morning and preparing to leave, I found a bed bug crawling on my comforter. Upon further investigation, I found another under the covers on the fitted sheet. At that point, I stopped looking, documented the bed bugs with photos and took them to the front desk.

I was instructed to send an email with the photos to the site manager. I did this and the site manager responded saying they would refund the stay (to United), but for my inconvenience, provide me with enough reward points for a future stay at any Wyndham property. I was also told in an email, and I quote: "Regarding your luggage, we recommend inspecting it carefully and consider having it cleaned or treated as a precaution." Not that they were offering to cover this expense, mind you.

Although the manger advocated for me, her corporate office overruled her and said since I did not pay for the room, I would not receive compensation for a free stay. Say what? Was United inconvenienced by finding bed bugs in their bed, I asked? What about the traveler/customer who was actually inconvenienced? Although she tried, the corporate customer service representative told her that it would cost them more to refund the room to United and comp me a free future stay than the price of the room, so the answer was still no. Seriously.

This has to be the most illogical and ridiculous "customer service" I've ever heard of. Anyway, stay away from this Wyndham property and I will also refrain from booking with any other Wyndham property in the future.

I have the photos of the bedbugs, but have refrained from posting. Nobody needs to...