Quality Inn Rosemead-Los Angeles — Hotel in El Monte

To avoid reading the novel I accidentally wrote about this experience, here is a summary:

first room had little bugs (ants?) In the bathtub second room had a huge roach on the curtain, and unfortunate looking hair in the sheets third room was covered in dog hair, trash on the floor and on lamp shade (?), and dog kibble under the couches and on the floor fourth room has various crumbs and trash on the floor (I bit the bullet, and this is the room I'm staying in after moving up and down 3 floors for an hour) front desk boys started gaining an attitude with me even though I was not raising my voice or even being frustrated at them about the situation no manager on duty to voice my concerns to

NOVEL INCOMING:

As a service worker myself, I have never been the person to complain about anything service related EVER before, but this experience has been extremely disappointing so far.

Checking into my room was smooth, I had no issues until I got up to my First (yes, first) room and went to the bathroom upon arriving. There were these tiny little bugs crawling in and around the bathtub (picture and video below). Naturally, I called the front desk to see if I could change rooms and I was very understanding that sometimes things happen. The boy at the front had me come back down to the lobby (mind you, I'm on the 3rd floor), to get my new room keys. He Briefly apologized and asked if I knew what kind of bugs they were, so I showed him the picture and video I took, and went on my way to my second room.

My second room was a couple doors down from my first, and the bathroom was decent. I checked the bed for bugs as I always do, and did not see any bugs but there was quite a bit of....concerning hair....in the sheets. I told myself it was fine, and that I would just take all the blankets off and put my own on because I did not want to move rooms again. I start to settle in, so I open the window to let in some fresh light, and lo and behold, a big daddy roach was sitting at the top of the curtains (picture below). Im the type of person to have rather taken little ants in the tub over a roach anywhere near my bed, so of course I called the front desk again, and he offered to move me again. So I lug all my stuff back down 3 floors and get new keys, this time for the room right next door to the roach room.

My third room was free of bugs (thank god), but it was very obvious it either had not been cleaned at all, or it was cleaned very haphazardly. There was kibble pieces on the floor and under the couch (which I am still confused about because this hotel doesn't allow pets?), and there was a paper plate on top of the lamp shade when I walked in. Dog hair littered all the couch fabrics and the bed sheets. Obvious stuff that should have been taken care of by housekeeping, was not. At this point, I was frustrated from driving 7 hours straight and I did NOT want to have to haul all my stuff back down just to get another dirty/buggy room. But alas, I called the front desk again, and this time it was a different boy.

I explained my situation to this new person since the one I had been speaking to the past 3 times didn't answer, and this person immediately fought me with attitude. I told him that I didn't appreciate the attitude when I've been super understanding about the condition of the rooms and I am just trying to stay in a CLEAN room. I had asked for a manager to speak to (which I have never done in my whole entire life), to which he informed me that his manager was not there but would be in at 7 am the next day. I thought it was weird that there was no manager on duty as it was 5pm on a Thursday evening, but perhaps that it why the rooms aren't being held to a certain cleanliness standard?

Long story short, this 4th room was also dirty with trash and various crumbs on the floor, but I decided to just count my losses and stay in this room. I would still like to speak to the manager, so I will be getting in touch with them again tomorrow to hopefully just bring the conditions of the rooms to...

Do NOT come here!||||Rooms are way overpriced and are not worth more than $50 per night. ||||My booking is for 2 king beds, but he gave me 2 queen beds instead and without telling me before assigning it let alone before giving me the key card. ||||1. Horrible location; nothing nearby.||||2. Room lighting is annoyingly ugly and bright (white bulbs instead of cozy yellow regular bulbs).||||3. Charges a surprise $100 security deposit they oddly fail to inform the public of on any of the travel websites they're in nor in their own website. Furthermore, swiped it off of your debit card before even asking you permission nor if you need to pay it another way or with a different card! Skinny weird scary looking Latino dude with black spiky hair Wednesday night 2/28/24. What happens with guests who needed that money to pay for another night?! Or to pay a cab/Lyft to their next destination, or who don't have $100 on their card?!?! So clearly the manager here is an irrational thoughtless bias idiot. The guy said the manager does it to keep homeless people out. That's illegal; discrimination based on social caste. So I will be reporting them to all of the property officials including the California Attorney General.||||[I'll update this Review with employees names later.]||||4. The blackout curtains don't pull, therefore what's the use of having them on the windows?! You can't close them, therefore Sun/light comes in room. Smdh.||||5. Sink and shower water is BARELY THERE/EXTREMELY LOW PRESSURE.... MEANING....NO PRESSURE AT ALL. Tub drain is slow, backs up as soon as tub water spout is on instead of shower spout.||||2. Musty stuffy hallways all 3 floors, and stairways (filthy/never cleaned), and lobby - despite them keeping lobby door open.||||3. Breakfast is waste of time. I don't eat red meat nor pork, but UNLIKE the Bell Gardens location; this Rosemead location doesn't have sausages, nor scrambled eggs, nor pastries (in-plastic danishes/no danishes at all, muffins, McMuffin's, no wheat bread. Only white bread, she keeps only 2 pathetic hard bagels in the compartment, egg patties that are cold and have no taste whatsoever and are not kept in heat; which is an illegal health hazard). She's rude and invasive as if you're under surveillance by a guard. When at Bell Gardens quality inn that lady is courteous, out of your way, replenishes and cleans is her only focus, and she minds her business, goes and gets for you what's out or all gone or running low or missing. Keeps scrambled eggs hot and tasty, has non-stick spray for waffle machines.||||4. I gave beneficial suggestions to the Asian male front desk employee 7:30am yesterday morning 2/29/24 who instead of saying "Thank you I will share those with management and owner", spewed baselessly insulting lame excuses and false assumptions....."the Bell Gardens location has more rooms than we do and are next to a casino so their rooms cost more, they can afford those better breakfast selections you say they have." "We can only choose pastries or white bread slices. "We chose flat tasteless egg patties instead of their tasty scrambled eggs because the scrambled are dehydrated." When the facts are: Bell Gardens location was only $4 more than this one and other times shows the SAME prices as this one, you CAN get rid of the hard white stale bread slices you called 'fresh' and replace them with pastries and muffins or provide both. You CAN provide scrambled hot tasty eggs, you CAN supply plant based milk not just Cow milk, you CAN provide sausages or sausage links, you CAN choose to stop being cheap and acknowledge the fact that it's because of what you're currently doig - that only a few people per morning bother to get out of bed 6:30am-9:30am to go in there for breakfast. Smdh. WAKE...

Do NOT come here!

Rooms are way overpriced and are not worth more than $50 per night.

My booking is for 2 king beds, but he gave me 2 queen beds instead and without telling me before assigning it let alone before giving me the key card.

Horrible location; nothing nearby.

Room lighting is annoyingly ugly and bright (white bulbs instead of cozy yellow regular bulbs).

Charges a surprise $100 security deposit they oddly fail to inform the public of on any of the travel websites they're in nor in their own website. Furthermore, swiped it off of your debit card before even asking you permission nor if you need to pay it another way or with a different card! Skinny weird scary looking Latino dude with black spiky hair Wednesday night 2/28/24. What happens with guests who needed that money to pay for another night?! Or to pay a cab/Lyft to their next destination, or who don't have $100 on their card?!?! So clearly the manager here is an irrational thoughtless bias idiot. The guy said the manager does it to keep homeless people out. That's illegal; discrimination based on social caste. So I will be reporting them to all of the property officials including the California Attorney General.

[I'll update this Review with employees names later.]

The blackout curtains don't pull, therefore what's the use of having them on the windows?! You can't close them, therefore Sun/light comes in room. Smdh.

Sink and shower water is BARELY THERE/EXTREMELY LOW PRESSURE.... MEANING....NO PRESSURE AT ALL. Tub drain is slow, backs up as soon as tub water spout is on instead of shower spout.

Musty stuffy hallways all 3 floors, and stairways (filthy/never cleaned), and lobby - despite them keeping lobby door open.

Breakfast is waste of time. I don't eat red meat nor pork, but UNLIKE the Bell Gardens location; this Rosemead location doesn't have sausages, nor scrambled eggs, nor pastries (in-plastic danishes/no danishes at all, muffins, McMuffin's, no wheat bread. Only white bread, she keeps only 2 pathetic hard bagels in the compartment, egg patties that are cold and have no taste whatsoever and are not kept in heat; which is an illegal health hazard). She's rude and invasive as if you're under surveillance by a guard. When at Bell Gardens quality inn that lady is courteous, out of your way, replenishes and cleans is her only focus, and she minds her business, goes and gets for you what's out or all gone or running low or missing. Keeps scrambled eggs hot and tasty, has non-stick spray for waffle machines.

I gave beneficial suggestions to the Asian male front desk employee 7:30am yesterday morning 2/29/24 who instead of saying "Thank you I will share those with management and owner", spewed baselessly insulting lame excuses and false assumptions....."the Bell Gardens location has more rooms than we do and are next to a casino so their rooms cost more, they can afford those better breakfast selections you say they have." "We can only choose pastries or white bread slices. "We chose flat tasteless egg patties instead of their tasty scrambled eggs because the scrambled are dehydrated." When the facts are: Bell Gardens location was only $4 more than this one and other times shows the SAME prices as this one, you CAN get rid of the hard white stale bread slices you called 'fresh' and replace them with pastries and muffins or provide both. You CAN provide scrambled hot tasty eggs, you CAN supply plant based milk not just Cow milk, you CAN provide sausages or sausage links, you CAN choose to stop being cheap and acknowledge the fact that it's because of what you're currently doig - that only a few people per morning bother to get out of bed 6:30am-9:30am to go in there for breakfast. Smdh. WAKE...