Sun Outdoors Canyonlands Gateway — Hotel in Four Corners States

UPDATE below. We won't be back (Sun Outdoors) I originally called and booked site 74 (a "Pull Through" site) for 3 nights. We are 40' with a toad. -- Site 74 was the last pull-trough site for those 3 days. I did NOT pay the additional $35 to 'lock in' my reservation. (note: there are also additional fees for coming in early or staying late. Caveat emptor). We arrived. On time. We were put into space 78. What about site 74 that I booked??? I discussed the change with the "lady" behind the check-in counter. She would NOT move me back to site 74 (that we had booked) and promised that we would fit. We didn't. I pulled as far forward as I could and we still stuck out into the road. I gks traffic until we got set up and could unhook our toad. OBTW - site 74 was open for 2 of the 3 days that we were there. Sun Outdoors: It seems disengenuos to book a certain "spot" and have the campground move me when the original site that I booked was open. Why were we moved? Maybe because I didn't pay their exorbitant ADDITIONAL $35 fee to 'lock-in' that site? I STRONGLY FEEL (imho) - as do many others - that these ADDITIONAL fees are VERY POOR business practices he are seemingly in place only to pad their bottom line. Charging a customer ANY additional fees to lock a site that the customer had selected speaks of a poorly run business. It's just WRONG. Sun Outdoors should be ashamed of themselves for unnecessarily charging their customers ADDITIONAL monies. Your rates are high enough.

Comment based on Sun Outdoors response: This is incorrect! You're going "less than honest"! Why??

When I called, I was specifically told that we would be in SITE 74. We even looked it up on the on-line map f'd discussed the overall length of our RV. Regardless: You shouldn't CHANGE a customer's reservation. You shouldn't CHARGE EXTRA for "locking in" a specific site when your customer is reserving a specific site! Your policy to extract EXTRA MONEY from your customers has GOT TO STOP! Your staff couldn't have cared less that we didn't fit into site #78. That's just POOR...

This is a very conveniently located park, especially if you are approaching Moab or Arches NP from the north like we did (from CO). And it does actually have a distant view of Arches park and some beautiful rock formations around it. The facilities are somewhat old but seemed reasonably clean. The woman on the phone took good care of us (Bonnie, I think...? (sorry)) and we were just happy to get a site at all. We had no idea it would be so crowded at the time of year we came (after spring break but before summer) and we never thought to book ahead (our mistake).

We had a late checkin and the young lady who worked in the store did a very good job of highlighting things we needed to know on the RV park map so that we could get settled in quickly and easily at night. The next morning, however, I went to check in and whoever I spoke to just did not seem happy to help us at all. She seemed annoyed that we were checking in next day (which we were instructed to do on the park's brochure) and she had nothing very positive to say about whoever had reserved us in with very little notice the day before. Still, it seemed like just a case of one lackluster employee (or volunteer?) or perhaps even a good one that we just caught on a bad day. So I would not hold that against them. We got a night sleep, or tanks dumped and our devices charged... with a good view.

But it cost us $60 to stay there (full hookup site). They charged per person, including for one of our kids (age 7) which seems a but greedy to me, but maybe that's just how it is in and around Moab now. The pool was empty, the play set was old and not in very good condition. They did have some old buildings that we could look at from a parking lot near the park entrance, which were neat. We won't stay here again unless it's another 'emergency' (which this stay basically was) due to the unreasonably high price...

Sun Outdoors Canyonlands Gateway used to be Archview RV Park. We’ve stayed at both and don’t see much of a difference other than changes to the signage and a facelift to the store bath houses. , and bathrooms. The basic disappointment was, and still is, the RV sites themselves. It’s gravel and dirt with no green spaces between sites, no concrete pads to keep the dirt from tracking into your camper, the sites are so close together it feels like a parking lot and so short that most rigs fill the site from front to back so people have to park their trucks perpendicular to their site. Add to that many of the campers bring ATVs with them and park those around their sites. We had a F350 parked three feet from our slide on one side of us and a Ram 2500 and 5th wheel on the other side with kids who rode their battery powered cars through our site, right by our door. I guess if our mat and chairs had been out they would have just run over them. I would have thought, kids are just having fun and don’t know, but their dad walked behind them right by our open window, drinking his beer. We came back from hiking to find a beer can on our picnic table. The internet is really bad, at least where we were, and there’s a lot of noise from the road into town which runs right by the park. I tried booking a site in other campgrounds months in advance but was only able to find a spot here, next time we’ll just skip Moab. Now to the good things: My husband did comment that the bathroom was pretty good, I guess that’s something. The proximity to Arches, Canyonlands and Dead Horse Point is great, and it’s nice being outside of town. There’s a place for tent campers to wash dishes, a laundry, and heated pool, which we didn’t use. The park does have a gas station and propane on site, which is...