One In A Million — Hotel in Gatlinburg

Stayed there for 5 days. First the good. The house is very spacious and well laid out. You have 6 bedrooms with seperate bathrooms making it good for people there. The house has a nice gazebo area and a hot tub which were nice. The location is close to attractions and we chose to do Horseback riding, Hiking Laurel Falls and Whiteater rafting. All three were nice. Now for some critiques. Number one complaint is the AC system in the main area. While the bedrooms have their idependent walled AC's the unit depends on central air for the rest which was very poor. Temperatures got into the 80's inside making it uncomfortable to cook, eat and enjoy watching tv. The other issue per say is how steep the driveway is. I didnt have an issue with it but if conditions are snowing and icy, this is a place to avoid. Last, the bedrooms do not have any kind of storage for clothes except a closet. Here are my suggestions to Eden Crest who operates this. 1) Invest in a good central AC system 2) Invest in some inexpensive drawer units for the bedrooms, people do not like living off their suitcases 3) Invest in TV's for the bedrooms, two tvs in a house so large is not enough. 4) Invest in some decent cookware (we had one pan that the nonstick coating was missing, no large pot for pasta etc. - Again small investment 5) The place feels a bit cold (none of the walls have decor, pictures , nothing. It would be a bit more homey if you decorated it a bit. Hope this helps...

House is the perfect size for a large group however our stay wasn’t good. The home is infested with flying bugs which made it very hard to sleep because the bugs had no problem flying on you. The water went out because the power to the pumps needed to be reset but no one took that as an emergency. We had to cook and bathe with bottle water which caused us to have to spend unnecessary money. Once the water was restored we was told to give it a couple of hours for the 5000 gallon tanks to fill up. We waited but still no water. Soooo we had to make another service call. The water finally started to come out 16 hrs later but it was brown so that was more money we had to spend on water. The customer service people were very rude. No one apologized to us. The water filter was never replaced which caused the brown water. We asked to be moved to another property but there wasn’t one available being it was the holiday. We have yet to receive a response from the owner after requesting some type of reimbursement for having to buy water or a reduced rate for all of the trouble. Do yourself a favor, DO NOT stay at this house. Refrigerator has broken drawers and missing shelves, microwave needs to be fixed and the washer and dryer...

Excellent layout for five families. Very private with extra wood interiors and large bathrooms....