NEXX Motel US1 — Hotel in Goulds

I've worked in hospitality for 15 years and understand dealing with customers can be difficult soas a guest I'm understanding and very patient. I've been going to Nexx motel for the past 4 years faithfully every week multiple times a week. Been a loyal customer staff always friendly and very helpful. Last night though I tried renting a jacuzzi room overnight and the girl working in the front desk straight up lied to me about not having rooms available which she did. Made me wait an hour when I get to the window she tells me it's on 2 o'clock yet it was 1:59am told me I had to wait 7 mins I felt she was extremely rude and nasty but stayed quiet didn't want her extremely poor attitude and lack of customer service to ruin my night. I brought a bottle of blue label that cost $299 and had a few drinks with my wife and put the bottle in the mini-fridge I had sn amazing time with my wife fell asleep woke up packed up and headed to a family gathering for mother's day after dinner mynuncle said nephew pull out the bottle of blue right then and there I remembered I left the bottle in the fridge at Nexx. So I head over hoping there might be a chance it still would be there.when I pull up at 5pm the same girl from the night before was there 5/8/2022 5pm black hair says her name was Alexa. Very respectfully I explained to her I might have left something in the fridge of great value she automatically told me the room was completely clean and the house keeper didn't find anything in that room. I look at her and im automatically offended because she straight lied to me to my face with no effort at all to help or do her job. I told her excuse me but how would u know if anyone cleaned the room or did or didn't find anything if u didn't speak to anyone. Very rudely she tell me what r you trying to rent the room I said no please at least see if a house keeper can check she tells me OK and calls someone but then tells me the room is rented the people say they wanted to extend have to wait . So I said how long she said she'll call me . We passed by the room there was no car and locked on the door.no one answered and notices the room was open fortunately we recovered the bottle and left but as long as that girl Alexa working ther I'll never rent at nexx on us1 again very disappointed since I've been going there for a long time but I won't spend any money where an employee just nasty with me because she's busy on...

I always USED to come to this location with my husband till one time I went, while the special was still on the employee was tryna charge me the other rate, then when I was leaving she approached the fact and literally went off, since the office she had a REALLY Bad Attitude literally cursing, banging on the door , the office was super super hot I guess the ac broke so I guess that’s why she had a super bad attitude , not sure . But I’ve never seen such bad customer service IN MY LIFE , started driving a little bit more came to the location in homestead ,WHAT A DIFFERENCE THEY ARE SO NICE , you can see they want their clients to come back, like wow !!! ( the girl from the location in us1 had black hair , always on her phone short skinny girl BEWARE OF HER SUPER NASTY ATTOTUDE BLOWS UP OUT...

This is by far one of Nexx's best location. Enjoyed it last night with my girlfriend. The privacy of having detached rooms is a plus, room was clean and smelled amazing. At first glance, we didn't know what to expect from the inside but once we opened the door to our room, we were left speechless. The room was gorgeous and nothing of what we expected it to be. Rating this location 5 stars for cleanliness, and overall experience....