Betsy's Cabins at Mount Rainier — Hotel in Graham

Betsy’s Cabins at Mount Rainier Review.Betsy’s Cabins at Mount Rainier Review||BOTTOM LINE UPFRONT: We do not recommend for Disabled, Seniors or Veterans, nor will be staying again at Betsy’s Cabins at Mount Rainier.||My wife and I are both Seniors in our ‘70’s and I’m 100% Disabled Veteran and have 13 pins and a titanium plate that holds my foot together.||My wife booked Betsy’s Cabin online to surprise me for a romantic 3 days during the week. When she surprised me and told me, I thought that this would be a great getaway and perhaps it would lead me to recommend Betsey’s Cabin for the Veterans across the State of Washington and in the United States that I work with that have Post Traumatic Stress Disorder – PTSD for them and their families to help heal but I would not recommend Betsy’s Cabin because it could add to the stress that they are already dealing with.||Here is the reason why we would not recommend Betsy’s Cabin for Seniors, Disabled or Veterans. Booking through their website is not very user friendly. They take your information to include your payment information and then they ask you to download an app called “Staylio” where they communicate with you through the app. They require the entire payment upfront and sweep your credit card or debit card immediately. Somewhere in the” fine print” that you understand the terms and conditions, states that there are no refunds, no matter the reason.||We drove 2 hours to get to Betsy’s Cabins arriving at 2:00pm in the afternoon. We used google maps to get us to the location but because cell service is spotty in that area, we went to the app to contact their customer service representative.||Upon calling the number it immediately went to voicemail with a message at said, “Due to high volume of solicitations, we screen our calls and will get back to you as soon as we can.” We asked ourselves what would happen if we needed to get in touch with them because of an emergency at their property.||We left a polite message and told them that we could not find the property and could they help us. A short time later a customer service representative asked us the pull to the side of the road and explain to her where we thought we were. ||My wife and I were having a conversation with her, when she chided us as though we where children and telling us in a stern voice, “Only one of you speak.”||We looked at each other and thought that was not what we have experienced from other customer service representatives that we have delt with in the past.||She told us where to go and told us could not check into the property till after 4:00pm so we found a place 12 miles back down the road to have a late lunch.||By this time, we were tired and just wanted to settle down for the evening and arrived at the property after 4:00pm and checked with the cyber lock code that was on the app. Nor were we expecting wet firewood placed in the firepit. Impossible to light.||We were not prepared for the layout of the small cabin with the restroom downstair and a loft upstairs. The small loft had a narrow staircase up to the loft, a computer screen tv (roku with no directions on how to use) and a small bed. ||I am 6’1 my legs were off the bed all night so would not recommend the cabin. At night, when I got up to use the restroom down the narrow stairs, I almost fell.||When got up in the morning we decided to check out before their mandatory checkout time because we weren’t feeling up to par and because we thought that the stairs were a hazard to both of us seniors. The cabin did not meet our expectations. Nor did the very rude representation of Betsey’s Cabin.||We called and again left a message and later received a return call. Again, we were met with a contentious customer service representation. We explained the reasons that we were checking out and the representative was augmentative. She said we were not getting a refund for the two extra days that we had booked. We expected that she would offer us other accommodation within their cabins that was Americans with Disabilities (ADA) compliant but she did not so we explained that she could place the cabin back online and rent the remaining days. She indicated that she doubted she would be able to rent it. No apology, no credit, no refund and no solution.||We would definitely not recommend...

Betsy’s Cabins at Mount Rainier Review.BOTTOM LINE UPFRONT: We do not recommend for Disabled, Seniors or Veterans, nor will be staying again at Betsy’s Cabins at Mount Rainier. My wife and I are both Seniors in our ‘70’s and I’m 100% Disabled Veteran and have 13 pins and a titanium plate that holds my foot together. My wife booked Betsy’s Cabin online to surprise me for a romantic 3 days during the week. When she surprised me and told me, I thought that this would be a great getaway and perhaps it would lead me to recommend Betsey’s Cabin for the Veterans across the State of Washington and in the United States that I work with that have Post Traumatic Stress Disorder – PTSD for them and their families to help heal but I would not recommend Betsy’s Cabin because it could add to the stress that they are already dealing with.Here is the reason why we would not recommend Betsy’s Cabin for Seniors, Disabled or Veterans. Booking through their website is not very user friendly. They take your information to include your payment information and then they ask you to download an app called “Staylio” where they communicate with you through the app. They require the entire payment upfront and sweep your credit card or debit card immediately. Somewhere in the” fine print” that you understand the terms and conditions, states that there are no refunds, no matter the reason. We drove and arrived at 2:00pm. We used google maps to get us to the location but because cell service is spotty in that area, we went to the app to contact their customer service representative.We called the number it went to voicemail with a message at said, “Due to high volume of solicitations, we screen our calls and will get back to you as soon as we can.” We asked ourselves what would happen if we needed to get in touch with them because of an emergency at their property.We left a polite message and told them that we could not find the property and could they help us. A short time later a customer service representative asked us the pull to the side of the road and explain to her where we thought we were. We were speaking with her, when she chided us as though we where children and telling us in a stern voice, “Only one of you speak.” We looked at each other and thought that was not what we have experienced from other customer service representatives that we have delt with in the past.She told us where to go and told us could not check into the property till after 4:00pm so we found a place 12 miles back down the road to have a late lunch. We were tired and wanted to relax for the evening and arrived at the property after 4:00pm and checked with the cyber lock code that was on the app. Nor were we expecting wet firewood placed in the firepit. Impossible to light.We were not prepared for the layout of the small cabin with the restroom downstair and a loft upstairs. The small loft had a narrow staircase up to the loft, a computer screen tv (roku with no directions on how to use). During the night when I got up to use the downstairs restroom, I almost fell down the stairs. When got up in the morning we decided to check out before their mandatory checkout time because we weren’t feeling up to par and because we thought that the stairs were a hazard to both of us seniors. The cabin did not meet our expectations. Nor did the very rude representation of Betsey’s Cabin.We called and again left a message and later received a return call. Again, we were met with a contentious customer service representation. We explained the reasons that we were checking out and the representative was augmentative. She said we were not getting a refund for the two extra days that we had booked. We expected that she would offer us other accommodation within their cabins that was Americans with Disabilities (ADA) compliant but she did not so we explained that she could place the cabin back online and rent the remaining days. She indicated that she doubted she would be able to rent it. No apology, no credit, no refund and no solution.We would definitely not recommend...

Creepy Camera Watching and Dreadful Service!!

Beware: If you rent any of Betsy's cabins, do so know that you are being watched as a guest. We were!

There are a lot of cameras around the cabins (ostensibly for security). They are also being used to monitor guests after check-in to see who is coming and going and for rules compliance and up-charges (No, I'm not a tin-hat nutjob!!).

We rented three cabins for three older couples. Our small dog was staying with us in our cabin (pre-approved and paid for).

On our first night, we went over to visit our friends at the cabin next door. The next morning, that family woke-up to an email from Betsy: "I see you have a dog with you and that other people were at the cabin. I have charged $150 on your card for a pet fee and beware that additional guests must be pre-approved by us". (Customer Service Lesson 101: "I see a dog and other people near the cabin. Can you please tell me what's going on? Thank you!". Rather, it was Ready-Fire-Aim--- "I see a dog on camera, I charged $150 on your card. Response?".)

All three couples were "eye-roll" aware of the clumsy email from Betsy, but knowing that every movement around her cameras was being live-streamed and reviewed in the "Betsy's Cabins Surveillance Center" truly made us all feel weird for the rest of the trip.

Unbelievable Postscript!!! After writing this (but before posting it) I noticed a new charge on my card for $55. I asked about it. We had supposedly done an imperfect job washing the eight dishes we used over the weekend. We disagree because we did wash them, but that's not the point. In addition to the dishes, I also left the entire cabin immaculate! I stripped the bed for the maid, we took the garbage out to the can for him/her, we swept, vacuumed a little.. everything was as clean as it could be.

Trying to figure out what the charge was for, the texts from Betsy were snarky (just like the responses to these reviews). She has truly forgotten who the customer is! Big picture: We left the place better than 99% of their guests do. If we didn't wash the dishes to your standards, suck-it up and take the 5-minutes to finish them. It's part of being a short-term rental host (which I am with three properties, 600+ five-star reviews and was named (last week) as a top host in US News). Instead, we were treated like children doing their chores.

Summary: In addition to the guest surveillance on the cameras, watch for tacked-on charges and think about locking your credit card after checking in to prevent unfair post check-out charges.

(OMG.. I just read the response. Liar! Tell me more about the extra work my dog caused in the third cabin HE DID NOT GO INTO! And if you think he did, it's because you were glued to the screen watching us at 11pm when he was outside #3. That's just gross. There was zero trace of him in either of the two where he did. Keep digging that hole...