Winchester Inn & Suites Humble/IAH/North Houston — Hotel in Houston

My husband booked this hotel because he wanted a room with a jacuzzi. Once we arrived the television wasn’t working so we reported and left to go get some items. Once we returned to the room and started to get settle I pulled the sheets back and noticed that the sheet were discolored and had an odor then I realized that the sheets weren’t changed prior to our arrival. In addition, we turned on the water in the tub the pressure was low, and we wasn’t informed of that prior to booking the room I reported both issue to the office I spoke to a guy at the front desk initially and I informed him that we recorded the issues and that we would like to come and let him see what the issues were. He stated no need to see any video just come and we will give your money back. Approximately 5 mins later the room phone rang it was a lady that is the manger I’m guessing she started yelling on the phone stating that we won’t be getting any money back so my husband and I went to the office to show her the video and to explain to her that I never ask for any money back and that I was merely reporting the issue that the room wasn’t up to health standards. She stated that she didn’t want to see the video and turned to my husband and told him that he needed to take me to a 5 star hotel which added gas to the fire . My husband stepped in and said that we don’t have a problem with the room itself it’s the fact that it was cleaned or presentable to have someone in there he also stated that if she could change the sheets we would be ok she responded and said that she could but it could take some time now at this point I’m livid so then my husband said ma’am look just give me the sheets and I’ll change them . Once I said that I was going to report the business she told my husband that she would refund 50$ dollars and the room was $129.00 . Due to the inconvenience and the condition of the room we should’ve been refunded in full since we did not stay we ended up going to...

My husband booked this hotel because he wanted a room with a jacuzzi. Once we arrived the television wasn’t working so we reported and left to go get some items. Once we returned to the room and started to get settle I pulled the sheets back and noticed that the sheet were discolored and had an odor then I realized that the sheets weren’t changed prior to our arrival. In addition, we turned on the water in the tub the pressure was low, and we wasn’t informed of that prior to booking the room I reported both issue to the office I spoke to a guy at the front desk initially and I informed him that we recorded the issues and that we would like to come and let him see what the issues were. He stated no need to see any video just come and we will give your money back. Approximately 5 mins later the room phone rang it was a lady that is the manger I’m guessing she started yelling on the phone stating that we won’t be getting any money back so my husband and I went to the office to show her the video and to explain to her that I never ask for any money back and that I was merely reporting the issue that the room wasn’t up to health standards. She stated that she didn’t want to see the video and turned to my husband and told him that he needed to take me to a 5 star hotel which added gas to the fire . My husband stepped in and said that we don’t have a problem with the room itself it’s the fact that it was cleaned or presentable to have someone in there he also stated that if she could change the sheets we would be ok she responded and said that she could but it could take some time now at this point I’m livid so then my husband said ma’am look just give me the sheets and I’ll change them . Once I said that I was going to report the business she told my husband that she would refund 50$ dollars and the room was $129.00 . Due to the inconvenience and the condition of the room we should’ve been refunded in full since we...

Room 109 - King Suite with Spa Bath

Amenities: • jacuzzi • bath towels, face towels, hand towels (2 each) • hairdryer (didn't work) • 2 small bars of body soap, 1 pack of shampoo and 1 pack of conditioner • 2 plastic cups (no toothbrush or toothpaste) • fridge, microwave, AC • TV • ashtray

My stay was for 5 nights.

What I liked: • pretty spacious and comfortable for the price! • jacuzzi hot tub next to the bed • cleaning service everyday • fridge, microwave, AC temperature control • smoking allowed • TV with 2 extra HDMI ports - I connected my Roku to watch shows :) • tap key card • cats walking around the inn 🐱 • location - close to IAH Airport

What I didn't like: • the cleaning service staffs were very inconsistent - both with time and quality. Sometimes they'd come around 11 AM, other times around 1 PM. I had a day that I piled all the used towels and bed sheets on the bed to make it easier for the staffs to clean our room while we were out. We came back that evening and everything was left where they were,, nothing was replaced or cleaned. • there is no hand soap??? • the toilet paper holder isn't toilet paper holding (broken, practically useless) • night lamp on the right side of the bed did not work • hair dryer did not work • the sink's drain stopper handle was detached from the actual stopper control, had to go under the sink and pull it up to open the drain (only after closing it, not constantly) • no body-length mirror • room is pretty dim for my liking • bed keeps shifting (it is not attached to anything) • random pair of socks in one of the drawers • only one key card was provided for the two of us

Overall, it was a pretty comfortable stay once I got over the minor...