Furniture City — Hotel in Jackson

Avoid Furniture City at all costs!*

I'm writing this review as a warning to others: stay away from Furniture City! We bought a couch from them, and it turned out to be a nightmare. The couch was infested with roaches, and soon our entire house was overrun with them. To make matters worse, we also started getting bed bugs - something we'd never had a problem with before. It's clear the furniture was the source of the infestation.

But the problems didn't start there. When we purchased the couch, we were quoted a price of $1,700. We were excited to get a good deal. However, when we showed up to pay, they tried to upsell us on an ottoman that we didn't need or want. Suddenly, the price jumped to $2,500, with the sales representative insisting that the ottoman "came with" the couch. We were shocked and frustrated - the price increase was outrageous, and we knew that ottomans shouldn't cost that much.

We made it clear that we didn't want the ottoman, but they wouldn't budge. It was like they were trying to bait and switch us with a lower price, only to hit us with a higher bill at the last minute.

To add insult to injury, the delivery driver tried to strong-arm us into paying extra money on the side, which was completely unacceptable. When we brought our concerns to management, they were dismissive and unhelpful. Instead of taking responsibility, they acted like we were the problem.

The experience was devastating and infuriating. The level of dishonesty and nastiness from the staff at Furniture City is appalling. We'd strongly advise against buying anything from them. Save yourself the trouble and go...

I visited Furniture City's Jackson location. I had gone to 4 other stores previously, but to no avail. I walked in and immediately Nichole greeted me with a smile and salutation. She was warm, friendly, knowledgeable and cared about what my wants/needs were. She gave me several options and was not impatient. She explained every detail thoroughly. I was sold at that point well I thought so at least. The Delivery men JaLon and Amir ( I hope I got it correct) were fast, professional and very respectful. The customer service was A+... This is what I expect when spending my hard earned money. Thank You All for my new Bedroom Set. It is all that I...

I have had a great experience with Furniture City! They worked with me on pricing and even offered a complimentary delivery for my purchase in rewards for doing business with them. I had been looking for a specific bed through several stores and Furniture City provided the post affordable option to me. Tariq and Rosalynn are truly lifesavers. The service was exceptional. The delivery was timely and professional. They have beautiful items and quality pieces to select from. I would highly recommend anyone...