Candlewood Suites Tulsa Hills - Jenks by IHG — Hotel in Jenks

Nice looking, very clean hotel but absolutely terrible staff and service. Stay away at all costs.||||1. Upon checkin, the front desk clerk saw where I was from by my driver’s license and leaned over and whispered, “are there a lot of immigrants where you live? Well the election is Tuesday.” Um what?? Racist much?||||2. I went to the front desk at 11 am the next day to turn in my room key and tell the clerk I was checking out but not a soul could be found. About 30 mins later I get a call from the hotel and the clerk says, “we’re missing a comforter from your room.” I’ve NEVER stolen ANYTHING from a hotel in my life and wasn’t starting now so, having nothing to hide, I offered to turn around (we were just at a nearby Starbucks) and return to the hotel so the clerk could look through my car and luggage. I wanted to prove to them I didn’t take anything.||||I drive back, go inside, but the clerk (and I guess the other lady was the head of housekeeping or something) say they talked to their manager and he/she told them “we’re not searching cars” and that I was going to be charged $300!!!! $300 for a comforter I’m falsely accused of stealing and that they probably buy wholesale in bulk for $30??? I refused and said I’m not paying for something I didn’t steal and then locked my card and called corporate IHG to register a complaint.||||Instead of entertaining that hey maybe a staff member made a mistake or maybe someone from your own staff is stealing, they automatically assume it’s the guest? Sure probably plenty of people steal from hotels but I do NOT and this just felt like some sort of scam to overcharge people. There was no video footage, nothing. Just one housekeeper accusing me, and she wouldn’t even look through my stuff, as I offered.||||Yet these crooks still got me for an extra $80 in “incidentals” because they overcharge your card when you first check in as a “deposit for incidentals” anyway. Yet more greed.||||I’ve been a loyal IHG member for several years, but this incident offended and frustrated me so much that I’m never staying with IHG again. And at any hotel I do stay at from now on, I’ll be taking before and after photos of the room and...

Nice looking, very clean hotel but absolutely terrible staff and service. Stay away at all costs.

Upon checkin, the front desk clerk saw where I was from by my driver’s license and leaned over and whispered, “are there a lot of immigrants where you live? Well the election is Tuesday.” Um what?? Racist much?

I went to the front desk at 11 am the next day to turn in my room key and tell the clerk I was checking out but not a soul could be found. About 30 mins later I get a call from the hotel and the clerk says, “we’re missing a comforter from your room.” I’ve NEVER stolen ANYTHING from a hotel in my life and wasn’t starting now so, having nothing to hide, I offered to turn around (we were just at a nearby Starbucks) and return to the hotel so the clerk could look through my car and luggage. I wanted to prove to them I didn’t take anything.

I drive back, go inside, but the clerk (and I guess the other lady was the head of housekeeping or something) say they talked to their manager and he/she told them “we’re not searching cars” and that I was going to be charged $300!!!! $300 for a comforter I’m falsely accused of stealing and that they probably buy wholesale in bulk for $30??? I refused and said I’m not paying for something I didn’t steal and then locked my card and called corporate IHG to register a complaint. Instead of entertaining that hey maybe a staff member made a mistake or maybe someone from your own staff is stealing, they automatically assume it’s the guest?

Sure probably plenty of people steal from hotels but I do NOT and this just felt like some sort of scam to overcharge people. There was no video footage, nothing. Just one housekeeper accusing me, and she wouldn’t even look through my stuff, as I offered.

Yet these crooks still got me for an extra $80 in “incidentals” because they overcharge your card when you first check in as a “deposit for incidentals” anyway. Yet more greed.

I’ve been a loyal IHG member for several years, but this incident offended and frustrated me so much that I’m never staying with IHG again. And at any hotel I do stay at from now on, I’ll be taking before and after photos of the room and...

Nice looking, very clean hotel but absolutely terrible staff and service. Stay away at all costs. Upon checkin, the front desk clerk saw where I was from by my driver’s license and leaned over and whispered, “are there a lot of immigrants where you live? Well the election is Tuesday.” Um what?? Racist much? I went to the front desk at 11 am the next day to turn in my room key and tell the clerk I was checking out but not a soul could be found. About 30 mins later I get a call from the hotel and the clerk says, “we’re missing a comforter from your room.” I’ve NEVER stolen ANYTHING from a hotel in my life and wasn’t starting now so, having nothing to hide, I offered to turn around (we were just at a nearby Starbucks) and return to the hotel so the clerk could look through my car and luggage. I wanted to prove to them I didn’t take anything.

I drive back, go inside, but the clerk (and I guess the other lady was the head of housekeeping or something) say they talked to their manager and he/she told them “we’re not searching cars” and that I was going to be charged $300!!!! $300 for a comforter I’m falsely accused of stealing and that they probably buy wholesale in bulk for $30??? I refused and said I’m not paying for something I didn’t steal and then locked my card and called corporate IHG to register a complaint.

Instead of entertaining that hey maybe a staff member made a mistake or maybe someone from your own staff is stealing, they automatically assume it’s the guest? Sure probably plenty of people steal from hotels but I do NOT and this just felt like some sort of scam to overcharge people. There was no video footage, nothing. Just one housekeeper accusing me, and she wouldn’t even look through my stuff, as I offered.

Yet these crooks still got me for an extra $80 in “incidentals” because they overcharge your card when you first check in as a “deposit for incidentals” anyway. Yet more greed.

I’ve been a loyal IHG member for several years, but this incident offended and frustrated me so much that I’m never staying with IHG again. And at any hotel I do stay at from now on, I’ll be taking before and after photos of the room and...