My boyfriend had booked us the outrigger resort in Kauai. Upon arriving we realized that a vehicle would be needed since the hotel does not have access to any buses, or shuttles. The location of the hotel is in a beautiful area, close to the Lihue Airport which was convenient.
Upon arriving, all staff working just outside the front doors were always very accommodating and very helpful, we appreciated their service, as they were always so friendly and ready to help through out entire stay. Check in was smooth, however we were not aware of the daily resort fee, since we had booked through Expedia and though all charges were already taken care of there.
We really appreciated the front desk staff gentlemen who took the evening/night shift I think his name was “Lolie”. Always made our night pleasant, a very professional, kind and considerate person. These are the key details in which we look for when returning to a hotel. So thanks to him it overrided other staffs bad/unprofessional attitudes.
Our room was clean, and the bed was very comfortable, it did get a bit chilly at night, and the air conditioning system didn’t have a heater, none the less the hotel quickly provided additional blankets to accommodate. We really liked the water filtering system that was installed on our floor, very convenient and good tasting water.
Our balcony had the view of the back parking lot and partial ocean grounds view. None the less we didn’t mind and there was little to no disturbances from the parking lot. Which was perfect.
The restaurants at the hotel (there is 2) were both good, we enjoyed the food, which was great quality, little on the pricy side but good. We didn’t appreciate the staff getting annoyed with our late dinners. Sometimes we were not served until 15 minuets in given we were seen. I had to wave down the waitress/supervisor who seemed angry to serve us. She would look at us and insist to ignore, leaving us waiting up to 15 minuets. As she came to our table she didn’t even bother saying hi, straight up asked us what we wanted with a really aggressive rude tone. We did not appreciate that. I’m assuming the waitress was a manger, given the fact that she ordered another waitress (elderly waitress)to come and serve us, after she read my shocked and disappointed facial expression from being so rude. We hope our review allows for this waitress/supervisor to be spoken to regarding this behaviour. (Short and had black hair, mid thirties) (If your not happy with your job, you shouldn’t be working there)
On the other hand we did have wonderful service from one of the other severs, a Hawaiian gentlemen who work more often at the restaurant that closed at 10 pm, and a young lady (fast and efficient waitress) Back end staff (bus boy/food runner gentlemen, were always giving great service too. Kate was wonderful and very professional, (the lady who hostesses at the restaurant that closes at 9 PM)
The grounds:
The hotel has 2 pools, and two hot tubs, which we both really enjoyed, they were designed beautifully and really allowed to relax. Grounds were kept clean and prestine.
Overall, our stay at Outrigger Resort in Kauai was enjoyable, with a few notable highs and lows. The location, cleanliness, and great front-desk service (especially Lolie) made a strong impression. The amenities, pools, and food quality were also great.
However, the attitude of certain restaurant staff left a negative impact. A hospitality business should always ensure that every guest feels welcome, regardless of the time they choose to dine. Had we stayed at the hotel more often, we would have been very frustrated with the treatment we received from some of the restaurant staff. Luckily, our days were spent exploring Kauai, so our encounters with the staff were limited.
Would we recommend this resort? Yes, but with the understanding that renting a car is necessary and that restaurant service may be...
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