Mazama Village Campground & Cabins — Hotel in Klamath Falls

TL;DR, either splurge for the lodge or book a (much cheaper) campsite depending on the experience you want. The cabin is a middle ground in price point but not in quality, for the $175 I paid it didn't feel worth it. Also, the private company that manages the lodging in the park is horrible no matter where you stay.

Full Review:

My boyfriend and I were on a road trip visiting National Parks, and most nights we tent camped. On this particular day we were driving 10 hours from Salt Lake City to Crater Lake NP, so we decided to book one of the Mazama Cabins instead of a campsite so we wouldnt have to deal with setting up camp if we got in late.

The website for the lodging, dining, and bout tours is separate from the NPS website which makes it hard to find. It's also not a well designed site and is missing key information. I could see on the website that check-in started at 4pm, but not how long check in was available until. I wanted to know what the late check-in procedure was since we may have been getting in late. I tried calling the customer service number which went to voicemail. I left a message and never got a call back. (For anyone else in this situation, you check-in at the nearby Mazama Village Camper Store - NOT the Annie Creek store which is also right nearby and is also confusing - which is open until 9pm, and if you arrive later than 9pm you can go to the Lodge to check-in).

Additionally, there is a sign at the Mazama Village entrance warning that you are in bear country. When I asked at check-in to confirm that we should move all scented items into our cabin overnight, the person at the front desk said "Umm... yeah that would probably be best." Luckily we camped at Yosemite earlier in our trip where we got detailed pamphlets and explanations from rangers on what counts as food to a bear and how to properly store it, so we knew what we had to all bring inside from our car. But that response was really baffling to me. Someone who has never camped in bear country before may not realize they have to bring all scented items and trash, not just food, inside the cabin (or put in a bear box/canister if you are camping). And I only got this response after asking. When we checked into our Yosemite campsite it was a standard piece of info given out unprompted as part of the check-in process. This private company needs to have a better check-in process and properly educate those staying at Mazama Village because this could result in bears getting into food which they will be killed for, and could put people's lives and belongings at risk. It's not something to be so nonchalant about and at a National Park which is all about conservation it makes me really mad to see a private company handle this so poorly in a way that could have lasting negative impact on the bears here. There should really be a ranger involved or the private company needs to receive training from rangers and provide better info to campers.

As for the quality of the cabin itself, it was fine. The beds were comfortable but the bathroom was gross. There were dead bugs and stains all over the walls and ceilings, and the shower floor was covered in black and pink mold. I wore my flip flops when I showered because I was so grossed out. The shower head is also very low. I am 5'3" and it was barely above my head so if you are taller than that be prepared to hunch over to rinse your hair. The website says the cabins were recently remodeled but it feels a little bit like they put lipstick on a pig.

For $175 I felt like we should have just camped. We didn't care about having cell service or wifi, we just wanted a room, but the only difference between a cabin and a campsite is that you get a bed and a shower, and the shower was so gross I felt like I would have rather camped for the proce point difference. If you want more of a hotel experience, stay...

Probably the worst campground I've been to. I'll talk about the good first. There's a general store so you can pick up things you might need. Eggs, ice, bread, snacks, etc. It also has a gas station which was convenient. If you don't want to cook, a restaurant is there and wasn't too bad. Wifi was free though spotty and only where the general store was. There was a single power strip outside for people to plug in their devices. The gift shop was actually pretty nice and had unique items. Workers there are friendly and helpful.

First bad thing is the campsite. They are very close together. My firepit was a few feet away from the next. I can see everyone's campsite in plain sight. If you want a little bit of privacy, you're not going to get it.

The campground is littered with cut down trees. I get it if you have to perform maintenance or take down tree for whatever various reasons. But they're littered all over the place and the pieces are too big for us to even grab and use as firewood.

The nearby showers weren't so nearby. I had to walk over to a different loop to get to the showers and it was the coldest shower I ever took.

The campground also isn't anywhere near the crater. You still have to drive 15 minutes to see the crater. So don't get all comfortable setting up your camper vans/truck/RV.

There wasn't anywhere for me to dump gray water near the campsite. I have to put the basin in my car and drive to the dump station.

I booked three nights but left after two. Ever want to see the bare minimum done for a...

Warning! There is no auto help! Be prepared! Bring food, OBD troubleshooter, and quarters. The Village includes a campsite kiosk, gas, convenience store, gift shop, and restaurant. The staff are kind, helpful, and generous. Awesome. The campground is great and have great showers for quarters. A lot of the staff are 20 year olds, and half of them are foreigners. They are kind, helpful, and hard working, but not always knowledgeable. I believe the restaurant in Mazama's Village needs to hire either more experienced chefs or order better ingredients or both. The restaurant is not worth the price. I understand that the food is driven in and that customers pay for location, but that doesn't account for everything. The food was acceptable to okay to subpar, and a couple key ingredients were missing. We didn't say anything but I'm asking Xanterra (the hospitality company) for better training, better ingredients. Auto: We got up to the village and (long story short) our fuel filter and map sensor were not working (we didn't know this at the time). There is auto help, no maintenance guy who can look at your vehicle, and most of the staff have little to no idea how to help there. There is $4/hr paid wifi and a payphone requiring quarters (by the gift shop). (You may be able to get cell phone reception in campground F loop between F11 and F12). In the end, we called ACE Towing and Scala's Automotive in Klamath Falls were able to help us. Highly...