Super 8 by Wyndham Knoxville — Hotel in Knoxville

This is about to be lengthy... stay with me on this (or you can jump to my pro/con list at the end of this to skip my rant). This hotel was NOT worth what it cost ($266 after tax for 2 nights). We ended up upgrading to a suite because we found that the original room we booked was too small for what we needed (we have a 15 month old and needed room for our standard pack-n-play and there was no room to move around the room without bumping into something... and the pictures they provide are misleading). They moved us to the suite, no big deal, we just had to pay the difference. When you look at it, its eh.... decent.. until you spend time in it. And by time, I mean less than 10 minutes. The bedroom door wouldn't latch (apparently they had to bust down the door to get a kid out and never fixed it), the bathroom door wouldn't even shut all the way, the sink in the bathroom leaked, there wasn't any water pressure to the sink, my husband had to actually fix their tv so it would work correctly, when we turned the heater on we were prepared to put out a fire because it reeked of burnt... something, and we later found that the bed had 3 to 4 inches of wood poking out the sides which could have seriously injured our daughter. The room itself looked like it hadn't been updated in over a few decades. All these issues for a room that cost $266? We could have spent that much and stayed at a much nicer hotel. Which brings us to our cherry on top. THEY HAVE NO HOT TUB. Their site online and through Expedia all say they have a hot tub on the property. Seriously? If we'd gone to, say, Cobblestone, we would have paid as much as we did at Super 8 AND HAD A POOL AND HOT TUB. Talk about false advertising. Needless to say, we were pissed. They said if we left, we'd still be shelling out $133 of our total because we caused people to look elsewhere by booking the room (you're welcome, people). We don't have money like that to lose, so we decided to suck it up and just stay. Our continental breakfast was ridiculous. You'd think they'd have good variety. This is what they had: 4 pack of donuts, cereal, a few fruit choices, egg patties (yes, patties... and no sausage!), no sign of salt and pepper anywhere, yogurt from Walmart, they had a waffle maker, and English muffins. $266 for this... and the room... and no hot tub...? Go somewhere else. Seriously. Oh. And if you're a big snack machine person? Don't get your hope's up. That sucker was empty AF and I guarantee the 2 items inside were probably expired. The one star is because at least the bed was decent. And the manager ended up taking $20 off of each night of our stay, so it ended up being $224. Still ridiculous. ||||PROS:||Decent bed.||Decent shower.||Eco-Friendly toilet.||$40 was taken off our $266 stay for 2 nights.||Staff was friendly (not too sure about management).||||||CONS:||Leaking bathroom sink.||Bathroom sink had no pressure.||Microwave was from the 70s.||Refrigerator door dragged against carpet.||Heater smelled like it was catching fire.||Lawsuit worthy wood sticking out from under the bed.||False advertisement- NO HOT TUB.||Terrible breakfast selection.||Breakfast room seating was filthy (back sweat.... ew).||Empty vending machine.||Big tv was in the bedroom, tiny tv in living area.||Internet was wack. ||Doors wouldn't shut or latch.||||||||I hope our review helps you. If the owners read...

My Wife and I checked into this facility on Friday, September 12th. We had booked a three night stay to visit family. We immediately noticed the room, bathroom and refrigerator were filthy. The television was extremely difficult to operate, the room's furniture was loose or literally falling apart. There were no Kleenex or extra toilet paper. The next morning we discovered there was no typical hotel breakfast, only very stale muffins. The coffee machine was so difficult to operate that another guest had to pickup a phone and speak with someone because there was not anyone behind the front desk. We decided to move to another hotel in town and checked out at 10:00 am on Saturday, September 13th. We had to speak with a gentleman named Hash through a kiosk in the lobby. Again, no one at the front desk. Later in the day, I checked my credit card account and found several charges from Super 8. One night stay of $119.96 was charged twice. Then there was a charge for $234.87 and, another charge for $11,641.17. These bogus charges depleted our available credit and we had just started our vacation. I called the credit card company and had the bogus charges flagged for dispute but, again, our available credit was depleted. I called the local Super 8 and Hash answered. I explained the charges and with any extreme lax attitude, he said it was a mistake and would clear. I told him his “mistake” depleted our available credit but he did not care nor did he ever say he was sorry for the “mistake”. Because of this “mistake”, we contemplated returning home but family and friends encouraged us to continue with our vacation. On September 15th the charges were still pending so I called Wyndham and spoke with a Customer Care Representative. I explained the charges and the hardship they created but the young lady, whom had a difficult time grasping the English language, did not care whatsoever and informed me someone would contact me in about a week!!! Again, no apology rendered. On September 16th, I did get an email from a Super 8/Wyndham General manager named D.C. He gave something that vaguely resembled an apology and called the entire fiasco a “system decimal point error in the billing”. After a week, the charges did drop off and our credit card account was finally straight. Throughout this week, no one at Super 8 or their owner/manager Wyndham, attempted to assist in getting the charges off earlier nor did anyone show in remorse whatsoever as to the hardship that was placed upon us. I recommend that all steer clear from any Super 8 or any property owned or...

My Wife and I checked into this facility on Friday, September 12th. We had booked a three night stay to visit family. We immediately noticed the room, bathroom and refrigerator were filthy. The television was extremely difficult to operate, the room's furniture was loose or literally falling apart. There were no Kleenex or extra toilet paper. The next morning we discovered there was no typical hotel breakfast, only very stale muffins. The coffee machine was so difficult to operate that another guest had to pickup a phone and speak with someone because there was not anyone behind the front desk. We decided to move to another hotel in town and checked out at 10:00 am on Saturday, September 13th. We had to speak with a gentleman named Hash through a kiosk in the lobby. Again, no one at the front desk. Later in the day, I checked my credit card account and found several charges from Super 8. One night stay of $119.96 was charged twice. Then there was a charge for $234.87 and, another charge for $11,641.17. These bogus charges depleted our available credit and we had just started our vacation. I called the credit card company and had the bogus charges flagged for dispute but, again, our available credit was depleted. I called the local Super 8 and Hash answered. I explained the charges and with any extreme lax attitude, he said it was a mistake and would clear. I told him his “mistake” depleted our available credit but he did not care nor did he ever say he was sorry for the “mistake”. Because of this “mistake”, we contemplated returning home but family and friends encouraged us to continue with our vacation. On September 15th the charges were still pending so I called Wyndham and spoke with a Customer Care Representative. I explained the charges and the hardship they created but the young lady, whom had a difficult time grasping the English language, did not care whatsoever and informed me someone would contact me in about a week!!! Again, no apology rendered. On September 16th, I did get an email from a Super 8/Wyndham General manager named D.C. He gave something that vaguely resembled an apology and called the entire fiasco a “system decimal point error in the billing”. After a week, the charges did drop off and our credit card account was finally straight. Throughout this week, no one at Super 8 or their owner/manager Wyndham, attempted to assist in getting the charges off earlier nor did anyone show in remorse whatsoever as to the hardship that was placed upon us. I recommend that all steer clear from any Super 8 or any property owned or...