HomeTowne Studios Denver - Lakewood West — Hotel in Lakewood

If I didn't have to click a star, I wouldn't have but I have to otherwise 1-star would be too nice. Where do I start? I have never left bad reviews, even if I had a bad experience somewhere, because I never thought it was worth doing. Still, my friend and I were utterly disgusted, uncomfortable, scared, and frustrated, and I maybe did this review because I felt horrible for booking this. I also do not want anyone ever to have to go through this. If someone brought their kids to this "hotel," it would be horrific for them. I booked a trip to Denver for my friend and me and decided to use Priceline to book a package as this seemed more manageable for me to do and more convenient. I booked a hotel here, and the pictures, amenities, and everything stated in the hotel listing on Priceline were not provided. I had a sheet on my bed (more like a cot, which was supposed to be a queen bed) and was uncomfortable like the other queen. The oven didn't work correctly. The place was so gross, and nothing was cleaned- the bathroom had ash all over the toilet seat. This location should NOT be a hotel if it is also a temporary living space for drug abusers and very sketchy activity. People were doing drugs in the stairwells, living in their cars, and the windows of one of the hotel rooms were broken. Our door only worked half the time (It was not the key- the door was warped from what looked like being broken into and manipulated, and the lock was not working well. There was an awful smell of smoke in our room (this was supposed to be a nonsmoking room). We were provided one towel and washcloth between the two of us and a half-used toilet paper roll. Reading the signs in the lobby, we are only provided one towel a week per person (which we were not given enough for two) and one roll of toilet paper (ours was half used). As we unpacked, I noticed the floor felt dirty and looked at my feet, and they were black. The "hotel phone" was unhooked entirely and had no cords. Our TV did not work and kept shutting off. The bathroom was not clean, and there was unknown nastiness on the walls that could have been cleaned off but probably had not been cleaned in a long time. Everything was grimy- we had to lay our one-hand towel on the floor to navigate after the shower and shower with sandals on.During our first night, there was fighting outside and extremely sketchy business going on, and as we were both female and traveling alone for our first big hiking trip, we were terrified. The pictures and everything they say they have is a lie. The first night we also encountered a mouse after we unpacked our groceries, and he was not afraid of us and had to clean out the cupboards because there was mouse poop EVERYWHERE! I can handle many nasty things, but this was just one terrible thing after another. We stored dry goods in the microwave and had to keep our garbage outside, or the mouse would just come and go whenever. You could hear the mouse making noises and screeching in the middle of the night. It woke my friend and me up all night and happened every day of our trip. I felt so gross coming back from a gorgeous hike just to come back to this dump.There are a lot of poor reviews, and I feel stupid for trusting that I was going to an actual hotel when I booked with priceline. I think everyone else's efforts have been futile. The staff does not care nor anyone. BBB was contacted, but that does not good when they won't respond to BBB, and I don't even know if they are accredited anyway! A person staying a few rooms from us lets their animals' poop and pee outside their hotel room door. I am not making this up. As I type, I cannot believe I put up with this, but I just wanted to enjoy my trip and make the most of it, but this was mental torture. I couldn't even eat in there. It ruined my appetite having to clean up mouse poop to have a clean counter space. Do they get financial kickbacks or tax breaks for providing homes for drug addicts and/or people without housing. That's fine, do not advertise this on Priceline and...

I don’t even know where to start. I only gave this one star because it didn’t let me post with zero stars, but this does not even deserve one star. Do not stay here when we got there. We were going for a concert and we were in a hurry, so we checked in and started getting ready. We noticed right away that it looked a little ghetto. The walls were filthy. There were holes in the wall, but we went to the concert and got back around 130. Upon arrival. Our key was not working. We tried for a long time. Multiple people tried and nothing was working. We called management and they came with no luck as well. They got us the room next door to sleep, After about an hour and a half of freezing outside, they said they couldn’t do anything until the maintenance came the next day at 9 o’clock, so they gave us the room next-door. We had no access to any of our stuff we had bought some food after the concert But we were not able to eat it because it was locked in the room along with our debit cards, IDs, phone Chargers and car keys. We were hungry and tired, and had no way of even being able to order something to eat or even go get something to eat because everything was in the room. We called the front desk at 8:30 to see what the status was and they then told us that the maintenance man wouldn’t be there until 930. So we waited, and the maintenance man came to discovered that the battery in the part Were you insert the room key Head died. They let us back into the room around 10 o’clock. They Fixed the battery, but check out was at 11. When we woke up. We had bedbugs bites, and when we went to the room to pack our stuff and get ready for Check out. There were cockroaches and bugs all over the place. We didn’t notice them that night because we had left in such a hurry, but during the day they were everywhere. We got our stuff and left immediately! Not once, Did they offer to compensate us for the room. Our food that got infested with bugs or anything else. When we checked out. We asked about a refund, and they said they have to talk to management. I don’t understand how this wasn’t a common sense situation to refund the funds that were given for the Entire state. Not only, was it a huge inconvenience, but to add the bugs and the filth of this place That was completely absurd. I do not recommend staying here ever! I work in customer service and understand what it means to take care of a Pain customer. This was a complete disappointment. We had to come home and Disinfect all of our stuff. Just so that we didn’t bring bugs home. Absolutely disgusting. And disappointing. What was supposed to be a fun night out. Ended up being a bigger a whole situation That we never want to go through again, and hope that nobody has to go through the...

I would like to first tell everyone that if you look at my reviews, on everything, 98% of my experiences have been very positive. Until last night at 1700 hrs. I just got in from Scottsdale without stopping. I am a retired Naval Officer that has Advanced Super Nuclear Palsy/ which is Parkinsons. I was discriminated against, because of my disease. I have a client that suggested this hotel, and he suggested making the reservation because he could save me $5 more dollars. Not a good idea, as I felt like I was 10years old again at a catholic school getting scolded in front of everyone. So once I figured out she was an overt Narcissist who is not a happy person, I knew that I no.matter what I said,no matter how nice I was, there was no reasoning with this unhappy person. She yelled at me telling me I broke the law, and that the person who made the reservation had to check in. So the last thing I am going to do is worry about $5. So I go back out to the car, and book one on line, and online I was able to find one at $67+tax, the total was $75. I go back in, and tell her, with.my.military disability discount I found a room. Not good idea, as she came up with this excuse that they dont have it available. So I said, ok I am done talking to you, bring out the boss. Well Alejandra Ramos the GM has no Object Constancy, backs up her colleague. So I ask ok, what do you have that you show? So instead of looking at the glass half full, we have 2 pillars of the community here who cant think outside the box, and say, oh no big deal, just an extra $3? Are you kidding me? I was so livid, I said, you are creating all this drama, you give.me no.options, and you are splitting hairs on $3? Lmao! Oh boy, who hired these 2 flamboyant hyper ventilated individuals, who never learned customer service? There English was terrible, as they spoke there native tongue when I left, and I have it all recorded. Well I realized why they were this way. This place is a dump. High weeds, and remnants of past business failures. The weeds are 8ft tall, and it reminds.me of the Chernobyl Nuclear Plant. Ok so when I said, are you kidding me? Why do I have to ask all the questions, when you could have been doing your job and before, I could get another word out both umpires ejected me from the game. Oh and when they told me that I would have to pay a $200 security deposit, I said sure once you cut those weeds. Why was I discriminated against?I told them up front I have a Nuero Disease, and just getting in from 12hr drive, normaoy be demolished as it is like Detroit. These employees should...