Mattress Firm Clearance Center Highway 441 — Hotel in Leesburg

This review is mostly in regards to their sales associate Mara:

She has 3 qualities that make her an excellent not only salesperson, but primarily a true consultant with her interests aligned fully with the customer. 1. Patience 2. Knowledgeable 3. Honesty/integrity

Patience: I spent over an hour on the phone with Mara who not only displays an incredible amount patience with me (someone very ignorant of mattresses and the like)

Knowledgeable: She also answered every question I had without hesitation. Meaning she know her stuff.. she doesnt have to look up some guide and make a quick guess about what she is talking about and allows for the customer to make an informed decison.

Honesty/Integrity: On top of all of that we were thrown a curveballs and found the manufacturer I was inquiring about had just released an updated version of their bed, which most brick and mortar stores will not have for some time.

She told me to to go buy it direct from them.

She didnt try to diminish the improved version and its higher price, she in fact said for the money it was a better value despite its increased cost. Nor did she try to switch me to some other competing model. She wasnt trying to make a sell, she was helping me find the perfect mattress for my needs at the cost of her own time.

This was a breath of fresh air. As coming from someone with a background in very high pressure sales, do or die commission life, I'm very pessimistic and untrusting regarding larger transactions or expensive services. She put my doubts at ease.

I would consider am individual like her not just a salesperson or sales associate, but rather a true consultant that can facilitate a sale. And since the term consultant is tossed on too many sales positions now as it sounds more welcoming than sales (fill in the blank) I will define why she is truly a paragon of the term consultant with the definition itself:

consultant noun 1.a person who knows a lot about a particular subject and is employed to give advice about it to...

Very disappointed with Mattress Firm and the delivery process!!! I was told that I could use my existing headboard frame with my new adjustable bed. With the first delivery I then was told that I’d have to break the bed apart myself and then they could come back to attach the adjustable bed. I did just that and placed my new mattress on the floor and waited for the second delivery. This time I was told no the adjustable bed wouldn’t work unless I got “special” brackets. The third set of delivery guys then told me no the adjustable bed will not work unless I purchased a new head board!! I have a simple headboard… nothing different from the ones online for sale. Also they never even opened up the box with the “special” brackets to even look and try them out! The adjustable bed was set up in less than 20 minutes without asking me if I was ok with the height or anything. So here I am over a month later with an adjustable bed at a height I don’t want and not attached to my headboard!! After all the money I spent on this bedding I would have expected the delivery men to do the work. I will not recommend nor will I use this company in the future if this is the way customers are treated. With that being said the ladies in the actual store of purchase were great but the delivery option has been nothing short of a nightmare. I expect this to be made right...

My husband and I had been putting off purchasing a mattress for over a year because the experience has always felt a bit uncomfortable. With Labor Day Sales on the table, we decided it was time.

As soon as we walked into the store, we were greeted by Richard (who was wearing a mask and always considerate of personal space). I prepared myself for a salesman pitch, however the more Richard talked to us the more I understood that he really just wanted to help. We answered questions as to how we sleep, if we feel rested, or hot or filled with joint pains at all....and then he gave us recommendations (tested them out) and then left us to test out whatever other mattress we wanted and discuss amongst ourselves - I never felt the pressure to buy, but the support in making a decision good for us. After discussing sales prices, warranties, perks with each mattress - we settled on a Serta iSeries cooling mattress.

Delivery was scheduled and on-time. These guys also wore masks and were extremely pleasant. I just had the best night sleep in such a long time. I recommend going to this store for mattress needs if you want some advice without the uncomfortable pressure...