SureStay Plus by Best Western Litchfield — Hotel in Litchfield

This is the worst place I have ever stayed. We did not leave as my wife did not want to stay in New London or Paynesville, as her father was in these towns, and she didn't want to be where her dad no longer was.||||On arrival, we were informed that they room we had requested on the first floor had been given away. I booked this room in March, and the local staff blamed this on Expedia. I did not book this on Expedia, as I know it is far better to book on the Best Western site, as I stay in these hotels in southern Arizona. We were offered nothing for our inconvenience, other that its not our fault....||||Immediately, we noticed that the carpet is absolutely filthy. My wife had some brand new socks and within 5 minutes, the bottoms of the socks were absolutely filthy. I can wear my socks outside and get them less dirty than my wives socks were. She left the pair for the local team to see just how dirty their facility is. Plus the room smelled, probably due to the HVAC unit not keeping the humidity down.||||My wife decided to take a bath, and when she started the water, she noticed several pubic hairs. Does your team not clean the tubs???? Also, the there is a nice layer of dust on the tiles used to create a kick board inside the bathrooms. Shows your staff doesn't know how to clean. ||||Another major problem was you had to slam the bathroom door in order to shut it. We would have reported this but were afraid we would be moved to a worse room. Oddly enough, once you got the door completely shut, it would easily open. Someone has done a poor installation on the door. We intend to post a video of this nightmare on Yelp and other sites. ||||We also had an incident one morning when we got a knock at the door, despite having the tag requesting privacy hung on the door knob. When I answered the door, I was informed that they needed to do a linen inventory. I informed them that my wife was feeling ill, and was still in bed. They insisted that they be allowed to just jump in to count the towels in the bathroom. My wife screamed "NO", and I slowly closed the door. This is a level of incompetence on your local staff. They need to understand the privacy tag is there for a reason.||||Our night, there was an issue with the fire system continually alarming. This prevented us from getting any sleep once this started. I finally had to call the front desk to find out what was going on. In this situation, I have had other hotels notify the guests of ongoing problems, keeping them informed.||||I was so happy to leave and check into a Hilton hotel in Minneapolis. The first thing on the wall was a statement about if you have problems with a stay and it isn't made right, the stay is on Hilton. Amazingly, we had not once issue...

There aren’t many options for lodging in this quaint little town in the Land of 10,000 Lakes, but Sure Stay is the only option in my opinion. Their facilities are clean, organized, and very well managed. They are evenly spaced between the grocery store and Walmart which is very convenient for replacing everything that you inevitably forget to pack, and have their own parking lot with more than enough space to accommodate all their guests.

They offer a considerable number of conveniences for your comfort including a large, clean pool, indoor and outdoor tables, a working business center, 24-7 access to warm and cold drinks in the lobby with caffeinated and caffeine-free options for both, laundry facilities, ice and vending machines, and complimentary breakfast from 6am-10am daily.

The real reason to stay here is the friendliness of staff who will gladly have a ten minute conversation with you when they aren’t busy, answer any questions you have, recommend restaurants, give directions, and even lend you a phone charger when needed. This is an overall very pleasant facility run by a great team of people, and no other hotels in town would be worthy of even two stars. If you are reading this while planning a stay in the Litchfield/Atwater area you should save yourself some time and book with Sure Stay...

This place was horrible. Or should I say the front desk lady was her name is Crystal. She was rude and acted like she was better than me. I didn't even make it to the room because I was accused of a fake ID and stolen credit card "which all checked out after the Cops came" because the signatures did not match exactly. So after all that I did not want to stay there no more I wanted to be refunded but they're unable to refund me because there's no manager on grounds. Then Crystal wanted to take photocopies of my ID and credit card to get my refund and I said no I do not want no pictures or copies made of my credit card information would you? so now in order to get my refund I have to go there until the manager is in which is only once a week to get my $140 refund. Which is another thing why would they charge my credit card for the room if they thought it was stolen? I guess they are trying to prevent fraud by helping it along.... I just don't understand.... I do not recommend this place for anybody that wants to be treated fairly and I'm not just ranting I was not the only person that had problems at the...