Marble Lodge on Beaver Lake Retreat — Hotel in Marble

An experience to remember. No key upon check-in. You are to call on the landline (no cell service within 30 min) and let the owner, Vince, know you have arrived. The place was not as clean as we expected. Bedding was stained and had both animal and human hair. Shower curtain was moldy. Freezer in main house would not shut completely so it took hours upon hours to freeze ice cubes. Windows in “chalet” didn’t have screens so it was hot most the time. Some of the stairs leading to the deck were wobbly and unstable. Vince pointed out that the bath on the main floor leaked down into the downstairs bathroom - “just throw a towel down and it will be fine”. There were so many problems with the place, the list is too long. We were instructed not to use the washer/dryer because they were expensive. Housekeeping staff would wash the kids’ laundry if we left the clothes in baskets. We had 11 teenage girls and 10 teenage boys in our group. No one was comfortable with the housekeeping staff washing their clothes. Add on how dirty the washers and dryers were, it made everyone more comfortable to take our things to the laundry mat. Vine came by at 7:35am our second morning there and was very irritated that he could not get into the main house where the girls were still sleeping. He came back at 9:30am and was very rude and confrontational. He told me my behavior was abnormal because I insisted on locking the doors while we were sleeping. Mind you, I was not ever given a key to lock up while we were gone hiking. We returned that evening and the water was turned off to the chalet. I called Vince and left a message. I then called housekeeping and they said he turned the water off due to a suspected leak and forgot to turn the water back on. Vince was at a meeting until 10pm and would come after that to turn on the water (the valve was behind a locked closet). We stayed up until midnight waiting for Vince. He came at 4:25am the next morning trying to enter the house while we were sleeping. He left to get keys. I met him on the porch when he returned and again he was rude and confrontational. I asked why he had locked cabinets and closets if he expected us to leave everything unlocked. He said he needed that closet locked because he unplugged the washer and dryer so we wouldn’t use them. Vince’s behavior was creepy and uncomfortable. We checked out at 9pm on Tuesday. We were booked to stay until Friday morning. I called Vince multiple times. He will not return my calls. I would like a refund of $3240 for Wed and Thurs nights. These kids (high school cross country team) raised funds for this trip and Vince...

I'm planning to get married at the Marble Lodge in September 2023. What initially attracted me to the Marble Lodge is the beauty of the surrounding landscape. The building is nestled into a valley, surrounded 360 degrees by mountains, valleys, and aspen groves. Since it's situated on a hill, you have an incredible view of the lake right below. Bonus--Marble, the town in which the lodge is located--is a fantastic place with a one-of-a-kind mountain town vibe. If you want to get married somewhere remote that celebrates the beauty of the Rockies without having to pack hiking boots, this is the spot.

Planning a wedding involves a ton of "what if.." and "can we..." questions. Whenever I've got one of these, I can rely on Vince to be a partner in problem-solving, information sharing, and accommodation. His laid-back, can-do approach keeps my stress level low because I know that I'm in the good hands of somebody who's done this before.

Recently, I was hoping to visit the space to visualize where we might set up the bar, the dancefloor, the dinner tables, etc. Vince went out of his way to welcome my fiancé and me to the venue. It was middle of winter so this visit required Vince to clear 3+ snow and actually shuttle us up the hill with his all-wheel drive truck. Besides the above and beyond service of this visit, the place itself was a high point. Pictures don't do it justice. On the inside, it's homey and full of character and every piece of furniture has a story.

You'll love the Marble Lodge and working with Vince. I expect to be able to share many more positive things once we've actually had...

This is an example where "rustic" devolves into filth and deferred maintenance, and I cannot caution folks enough!

The house itself has great bones and stunning views, but there's no pride of ownership and zero accountability for cleanliness. I stayed here for a wedding recently, and upon arrival, the only apparent "cleaning" that occurred before check-in was to wipe down the kitchen countertops and to put fresh sheets on the beds. Otherwise, it was disgusting: the decades-old carpet was covered in dirt and debris; body hair covered all the showers, and most of the drains were backed up. In one bathroom, there was a pile of dead flies stuck to the porcelain sink. Anything on open shelves was covered in a thick coat of dust. We found piles of trash and wrappers in the furniture cushions. It was so vile, most of the wedding party dispersed to other lodges around Marble to shower and get ready for the ceremony. Furthermore, the property was stacked with dozens of bunk beds and mattresses (apparently from a previous group) that were just sitting out in the elements with no apparent effort to relocate or protect them. It's clear the owner doesn't care about his property or the people who rent it from him.

We're a laidback group and the kind of people who delight in a mountain getaway. We fully expected rustic; instead, we got utter filth without any accountability. Do yourself a favor and look elsewhere for your group's lodging...