Oglebay Mansion Museum — Hotel in Martins Ferry

We visited Oglebay Park on Thursday 12/30/21. My mother wanted to see the Christmas displays at the mansion museum, and we all wanted to see the lights after. I was really surprised and dismayed by the lack of hospitality by several park employees - so much so that I wanted to write this review. I have never given a review with less than 4 stars.

3:15pm- we entered the mansion museum to purchase tickets. There was no greeting by the man at the desk, so we asked about ticketing options. My mother had an Oglebay gift card and when she went to use it, the employee shouted that his "machine doesn't take cards!" We didn't know if that meant credit cards as well, so we paid cash. His behavior was very rude and uncalled for. He gave no apologies for the inconvenience. Also - what can you use an Oglebay gift card, if not for a museum tour? We also purchased tickets for the Glass museum.

The Christmas displays were very nice and the museum was very well organized and informative. We enjoyed the history and experience.

4:20pm- We walked over to the Glass Museum and approached the ticket booth. We handed our tickets to the employee (again, no greeting!). The first words out of her mouth were, "Glass blower's gone for the day!" That was fine - we wanted to see the museum anyway. But why would you begin your interaction with a guest with such negativity?

As we walked through the displays, you could hear the ticket booth employee blowing her nose for several minutes. She was talking to another employee in the ticket booth about her illness, saying things like, "I don't know where all this is coming from." and "I've had this for 5-6 days," and "I can't taste or smell." OMG!! She was unmasked and describing her covid symptoms to her co-worker. Both were unmasked!

The glass museum was very nice and the displays were informative.

We didn't stick around long and went to the Glasshouse grill next. Our server was WONDERFUL. She spoke with an accent and was one of the few servers wearing a mask. It was very busy, but she was extremely attentive and kind.She also knew how to process a gift card! Our meal was great.

After dinner, we drove through the Festival of Lights. At the donation booth, my husband handed a donation to the park employee that was above the suggested donation. Not even a thank you! Not even a greeting! Just a "do you want to donate?" Why is everyone here so angry?

From this experience, you can be certain that Oglebay employees are not instructed in hospitality, kindness, or consideration. By allowing employees with COVID to come to work unmasked, it is clear they also do not care about their guests. There isn't much else to do in this area, so they can get away with this behavior. The region is very economically depressed and years of this has trickled down to a hardened, rough, and rude attitude amongst the people here. There are many places within a short drive that are more deserving of...

Oglebay Festival of lights was the most waste of time and money I have ever spent. First when we called they advised they closed at 11, we drove 1.5 hours, waited in line on the main road paid $25 only to find out there is not that many light displays and everything was closed at 9, so by the time we were in it was after 9 and all the shops and activities were closed. A complete waste of family time, We have seen many Christmas light displays in the country, this is one of the worst. Should have gone to Shadracks Chrismas Wonderland in Pa as...

Oglebay park is an absolutely beautiful park. The mansion was originally the summer home of the Oglebay family..it is beautifully restored & maintained. The park has 3 golf courses, a large swimming pool with water play area, a lodge with many amenities, several dining areas, tennis courts, cabins to rent, playground, lake w paddle boats, a north American zoo, riding trails, walking trails....many other features including in winter the Festival of Lights throughout the...