Staybridge Suites Cleveland Mayfield Heights Beachwd by IHG — Hotel in Mayfield Heights

My recent experiences staying at the Staybridge Suites Mayfield Heights have been nothing short of comforting. With each stay, the hotel has become more than just a place to rest; it has felt like a genuine home-away-from-home. The caring and charming staff have gone above and beyond to ensure my needs are met, often anticipating them before I even ask. Every corner of the hotel exudes a warmth that feels inviting, from the cozy common areas to the well-maintained rooms that provide a peaceful retreat. The consistent quality of service across my stays speaks to the dedication of the team and their commitment to creating a welcoming environment. IHG’s direct booking experience has been smooth and reliable, enhancing my appreciation for the Staybridge Suites. Whether it’s a small gesture like a cheerful greeting at the front desk or the attention to detail that ensures each room is meticulously prepared, the staff’s friendliness and professionalism have left a lasting positive impact on my travels. Staying at the Staybridge Suites Mayfield Heights has been an experience filled with both highs and lows, marked by moments of genuine care from the staff and frustrating obstacles. My numerous stays at this IHG establishment have shown me the full range of service, from deep compassion and understanding to instances where improvements are clearly needed. Despite some of these challenges, I’ve found reasons to keep returning, largely because of the commitment and kindness of specific individuals who have made a lasting impact on my experience.

Like any establishment, IHG has its faults. There have been times when getting my room cleaned has felt like a feat of patience, with days passing before the housekeeping service finally arrives. Notably, these delays are a recurring issue, causing significant inconvenience, especially during extended stays. Then, there’s the unforgettable impression left by Angie, a night auditor whose rude and abrasive demeanor has deterred me from fully enjoying some of the amenities, like breakfast. Encountering Angie several times, I chose to avoid the breakfast area altogether on multiple occasions simply to keep my day’s start as peaceful as possible, preferring not to cross paths with her. Additionally, I have dealt with ongoing promises to fix broken items in my room that were already damaged upon my arrival—promises that, sadly, have gone unfulfilled. These issues can feel disheartening, detracting from the overall quality IHG strives to uphold.

Yet, amidst these challenges, there is a silver lining in the people who genuinely care. Staff members like Zee bring light to each stay, transforming what could be a merely transactional hotel experience into something profoundly human and heartfelt. Zee takes the time to ask how we’re doing after medical appointments, an act of compassion that resonates deeply with me. Knowing that someone cares about my well-being enough to remember these details—and to check in on me as a person, not just as a guest—is a comfort that can’t be overstated. Zee’s gestures, such as bringing ice to my room when the ice maker is out of service or assisting with the delivery of groceries, go beyond the call of duty. This kindness and dedication, especially knowing that there’s a chemo patient in the room, brings tears to my eyes and makes me feel seen and supported in ways I hadn’t anticipated. It’s because of people like Zee that I feel a true sense of belonging here, something rare to find in temporary lodging.

Briana, another standout, exudes patience and empathy in every interaction. Whether assisting with my many questions or addressing any issues I encounter, her caring tone and thoroughness are a breath of fresh air. Her approach demonstrates a commitment to service that acknowledges the guest’s perspective, making my stays smoother and easing any concerns. Briana’s presence is a comforting reminder that there are people within this establishment who truly care about creating a positive experience for their guests, even when larger systems may fall short.

Moreover, the housekeeping staff, particularly the melanated housekeepers, consistently go above and beyond. When assigned to my room, they are thorough, ensuring every detail is attended to with a level of care and precision that stands out. These housekeepers take pride in their work, and their efforts to maintain a clean and welcoming environment make a world of difference. Their dedication, often in the face of systemic issues such as delayed cleaning schedules, is deeply appreciated and does not go unnoticed.

In summary, while my experiences with IHG and the Staybridge Suites Mayfield Heights have had their share of frustrations, they have also been filled with meaningful encounters with people who care. The kindness shown by Zee, Briana, and the dedicated housekeepers is what keeps me returning despite the setbacks. They have created a sense of home in a transient space, where compassion and connection make each stay more than just a temporary stop. It’s because of them that I feel an attachment to this place, not just as a guest but as someone genuinely cared for, in ways that make leaving here...

Staying at the Staybridge Suites Mayfield Heights has been an experience filled with both highs and lows, marked by moments of genuine care from the staff and frustrating obstacles. My numerous stays at this IHG establishment have shown me the full range of service, from deep compassion and understanding to instances where improvements are clearly needed. Despite some of these challenges, I’ve found reasons to keep returning, largely because of the commitment and kindness of specific individuals who have made a lasting impact on my experience.||Like any establishment, IHG has its faults. There have been times when getting my room cleaned has felt like a feat of patience, with days passing before the housekeeping service finally arrives. Notably, these delays are a recurring issue, causing significant inconvenience, especially during extended stays. Then, there’s the unforgettable impression left by Angie, a night auditor whose rude and abrasive demeanor has deterred me from fully enjoying some of the amenities, like breakfast. Encountering Angie several times, I chose to avoid the breakfast area altogether on multiple occasions simply to keep my day’s start as peaceful as possible, preferring not to cross paths with her. Additionally, I have dealt with ongoing promises to fix broken items in my room that were already damaged upon my arrival—promises that, sadly, have gone unfulfilled. These issues can feel disheartening, detracting from the overall quality IHG strives to uphold.||Yet, amidst these challenges, there is a silver lining in the people who genuinely care. Staff members like Zee bring light to each stay, transforming what could be a merely transactional hotel experience into something profoundly human and heartfelt. Zee takes the time to ask how we’re doing after medical appointments, an act of compassion that resonates deeply with me. Knowing that someone cares about my well-being enough to remember these details—and to check in on me as a person, not just as a guest—is a comfort that can’t be overstated. Zee’s gestures, such as bringing ice to my room when the ice maker is out of service or assisting with the delivery of groceries, go beyond the call of duty. This kindness and dedication, especially knowing that there’s a chemo patient in the room, brings tears to my eyes and makes me feel seen and supported in ways I hadn’t anticipated. It’s because of people like Zee that I feel a true sense of belonging here, something rare to find in temporary lodging.||Briana, another standout, exudes patience and empathy in every interaction. Whether assisting with my many questions or addressing any issues I encounter, her caring tone and thoroughness are a breath of fresh air. Her approach demonstrates a commitment to service that acknowledges the guest’s perspective, making my stays smoother and easing any concerns. Briana’s presence is a comforting reminder that there are people within this establishment who truly care about creating a positive experience for their guests, even when larger systems may fall short.||Moreover, the housekeeping staff, particularly the melanated housekeepers, consistently go above and beyond. When assigned to my room, they are thorough, ensuring every detail is attended to with a level of care and precision that stands out. These housekeepers take pride in their work, and their efforts to maintain a clean and welcoming environment make a world of difference. Their dedication, often in the face of systemic issues such as delayed cleaning schedules, is deeply appreciated and does not go unnoticed.||In summary, while my experiences with IHG and the Staybridge Suites Mayfield Heights have had their share of frustrations, they have also been filled with meaningful encounters with people who care. The kindness shown by Zee, Briana, and the dedicated housekeepers is what keeps me returning despite the setbacks. They have created a sense of home in a transient space, where compassion and connection make each stay more than just a temporary stop. It’s because of them that I feel an attachment to this place, not just as a guest but as someone genuinely cared for, in ways that make leaving here...

I stayed at this hotel location a couple of weeks ago. To be honest, Staybridge Suites is one of my top hotels I stay at because they're roomy, comfy, affordable, and have what I need. I travel often, and haven't had the best experiences with various things in Cleveland, so when I find something I like there, I stick with it. This hotel was one of them, until my last stay. When I stay at hotels, I need my receipt. Well, the staff there was saying that, because I booked through Expedia, they can't give me a receipt. I told them--this is false for a few reasons. (1) I chose the "Book now, pay at the property" option that Expedia has; (2) The staff ran my card when I got to the property; (3) I have stayed at this exact location multiple times and have gotten receipts every time. The lady proceeds to tell me that I HAD to have booked through their website if I got a receipt because there's no way they can generate a receipt if I book through a third-party. Totally false. Not only have I never booked through their website: I've only ever booked hotels through Expedia. I even pulled up multiple past receipts to prove to her that I received a detailed breakdown every single time that shows everything, including my payment. She then got flustered and said, "Well, even if that's true, we're under new management now and can't give you a receipt! You'll have to get it through Expedia." By the way, totally rude and unprofessional. She shouldn't be a manager. But fine. I did so. But Expedia receipts aren't the most professional looking, and that's why I'd rather have the receipt from the hotel. It literally shouldn't be a problem. I think the manager was giving me a hard time because, when you book through a third-party, they get a portion of the money, and the hotel itself doesn't get as much. So, I guess she assumed giving me a hard time would just make me book through them next time. Which, the only way I would ever do that is if it were less than Expedia, and it never is. So, there's that. Why would I pay more if I can get the exact same room for less? Anyhow, so I'm at a Staybridge Suites this week, in another city, of course, and I tell the staff here what this location told me. She told me that's totally false and printed me a receipt as soon as I checked in! She said that there are two screens, and all they have to do is click on the second tab to view the payments details and print a receipt. The worker said they can totally generate a receipt and she's not sure why they were giving me a hard time, but it's insane that they were so unwilling to simply print me a receipt. Crazy. Either she just is a mean-spirited person, she took me booking through Expedia personally, or she was discriminating. I'm not sure. Needless to say, I'll be looking for a different hotel that won't give me so many issues over something so small. It's just funny when I go to corporations and they claim their policy is different than the next location. I understand some things differing, but something like this...