Spa Aiyana — Hotel in Monterey

as loud uncomfortable. I have lower back pain now since the appointment and the massage therapist that was half black and half Korean. I forgot her name was using racial slurs and saying how people are too sensitive now and how her dad used to call Hispanics w* b** and how her brother 6'3 and he's black. she wanted to make it a point that we knew that she was half black and how big her brother was and how big her dad was and how people are so racially sensitive. I am Indian and my husband is half black and half Hispanic so for her by making these racial slurs we felt offended and uncomfortable during my whole massage and I'm sure the massage therapist working on my husband was uncomfortable by the things that she was saying it was not a pleasant Massage experience. I did speak to the spa manager and she offered me to come back at 3 o'clock yesterday to get another massage which I was already on my way home and then she offered asked me what I wanted and I asked for a refund and I only received half a refund even though our whole massage experience was ruined so if you want to use this spa, go right ahead, but be ready to listen to racial slurs, and the girl's brother is 6'3 and black . Speaking very, very loud, I've been to a lot of spas all over the world and this the worst experiences I've had and the way the staff is handled is...

My bf and I received two spa treatments on 4/13 at 4:00pm. A couples massage and scalp treatment. After the visit, we were charged a service fee of 20%, on top of our services. (We were never told this but said it was stated in an email)

We asked the cashier is this gratuity ? They replied “ No.”So we gave cash tip of $45 per person.

We were very confused by the service charge and this left a very bad taste in our mouth. I felt very deceived by this and I have tried to contact the spa 3 separate times. I’ve spoke to two people who claim is isn’t a tip? But it’s in lieu of a tip?

During the last conversation, the front desk asked me to email the spa manager. I’m unsure how customers are treated there but after my 3rd attempt you would assume they would take MY NUMBER down and contact me! And explain what is going on. Super disappointed with their service and staff for not being more informative/ honest ...

Most incredible restorative massage of my life. Rozanne Ponder’s understanding of connective tissue, her techniques, and patience to allow tissue to release is masterful. I’ve been to some amazing places with world renown spas and I’ve never felt so good, so loose, and pain free after a deep tissue massage. Rozanne asked me what trouble areas to work on, I’ve been having a lot of tension and pain in my lower neck, shoulders and upper back area. She confirmed there was “a lot going on up there” as she worked through the massage. She asked if a drive a lot, and I do. I also sit at a desk a lot to work. Pain is gone and I feel better, more flexible and free than I have ever felt. Thank you Rozanne 🙏🏼🙌🏼🤩 I will be back and I hope many others benefit from your expertise. Thank you to my wife, Trisha, who treated me to this...