Renfro Valley Entertainment Center — Hotel in Mount Vernon

No re entry policy. We didn't see anything posted about this outside before entering. We went in one full hour before show time. It was freezing inside and my wife was wearing a thin blouse so we tried to go back to the car to get my insulated flannel for her when we seen the no re entry sign. I asked a staff lady if we could get her a jacket and come back in because my wife is freezing. I told her that we had looked for a long sleeve shirt at the souvineer stand but they only had t shirts and that we still had our tickets to show we paid. She acknowledged that it was really cold but we would not be allowed re entry. She said it would warm up once the show room filled with people. So we froze for an hour hoping other people's body heat would warm up the building. The next day (today) my wife is sick. (We are an older couple.) If management would care to explain the reason for this policy. What if someone left their phone in the car, had a small child that needed something or just needed took outside for a few minutes. Or any other number of reasons a person may not want to be stuck in the building. I assume this policy may keep people from sneaking in with fake tickets and keeps people from drinking outside instead of buying inside. If it was me I would worry more about the comfort and experience of my paying guest instead of worrying about losing a beer sell. Further more. The sell of alcohol makes this place not family friendly. There was drunk guy falling all over a family down in front of us and no one did a thing. The sound system was terrible. The seats are hard backed and tight spaced. The outside shops are closed and ran down. This was the worst experience at a show house I've ever had. On a positive note... we saw Sawyer Brown and they were great. They put on a...

Our first visit here. We drove nearly 5 hours to this venue, one way, so I think that qualifies us as dedicated fans. I really wanted to like this place, and in many ways, I did. But the staff here are a drag on the venue. You walk in and no one smiles or greets you. They don't even look at you. They just stand there with their ticket scanners and wait for you to present yourself to them, as if they might be willing to you a favor and let you in. No one offered to help us find our seat, so we wandered around for a while, crawling over people until we found the right seats. It's a little confusing because the vinyl seat numbers are peeling off, so many seat numbers are unreadable. Their numbering system is also weird. Seat 19 is next to 21, and there is no seat 20. We actually thought we'd messed up the ticket purchase and would have to sit separately. When the show started, the opening act came out and said "It looks like nobody is going to introduce me, so I guess I'll just introduce myself". How hard would it be to find one person who can, you know...talk? Have them come on for two minutes and introduce the performers and talk about what a legendary place you've come to. Lots of rich history, legends of country music, etc, etc. Maybe mention a couple of the exciting shows coming up. Nope...nothing. It was like a venue run by minimum wage employees, where the overwhelming vibe is that no one wants to be there and no one cares. The other thing I noticed is, while the band itself sounded good, the sound in the venue was awful - another staff failure. Overall, the venue seems to have some good shows and a ton of potential, but the people who run it don't seem to care about...

Seats are fine, music is always almost too loud to understand what's being said, but i guess seat position has a lot to do with that. The concession stand is a complete waste of money unless your drinking alcohol or buy the bottled water. I used to love the climax water, but the most recent show they were selling Aquafina. I prefer the climax water, but water is water I suppose. I stopped buying the popcorn because it always has enough salt on there to kill someone; it's literally not edible. I tried a few times at different shows and it's always the same so I have given up. I tried the nachos once and they're nothing to write home about. I've also given up on the soft drinks. I understand prepping ahead of time to move a line quickly, but the drinks are poured so far in advance that they had NO carbonation, and are always so watered down they no longer even taste like a soda. I wont be buying them ever again. Its a shame because their concessions could be so much better. I guess they really only care about...