La Quinta Inn & Suites by Wyndham North Platte — Hotel in North Platte

The hotel room I intended to sleep in had bed bugs, and I left immediately after discovery of this issue. I have 9 bed bug bites on my arm, and pictures of the room I stayed in.

I spoke with the GM, and she told me “Ecolabs checked the room and found no bedbugs”, basically trying to invalidate my claim, and did not offer any further support or solutions. I find this to be extremely concerning, because that suggests there is an issue that is not being properly managed, and I hope that this review is read by upper management in the hopes that better policies are put in place to be more defensive.

Adult bed bugs can live in carpets, travel through walls, and live over a year without needing food. The pictures are are from a room in this hotel, on January 12th.

The initial associate that I informed of this issue when I left was trying to be helpful (1 am on Thursday) did offer me another room, but at this point I was being considerate of other guests, and not wanting to spread bedbugs to other rooms, as my belongings were already potentially contaminated. Also, naturally I wouldn’t want to be in a bed bug infested hotel. There is simply no way of knowing without proper inspection how serious of a problem there is.

Luckily I did not bring home any live bed bugs, but I did damage $200 worth of my items to make sure everything was safe (running my clothing on high heat to ensure my clothing reached a temperature of 122 degrees to kill bed bugs, and their eggs).

I would rate this hotel lower, but I don’t want to invalidate their claim of being a 2 star hotel. Also, I found the customer service by all members of the team of the hotel to be over all acceptable. Especially the male, and female (supervisor?) behind the counter on the 12th at 1pm.

I can certainly understand the desire to fight back fraudulent charges, and claims, but sometimes it requires more attention in order to determine which are real, and...

We stayed in an "accessible" King suite, and it was one of the best experiences we have ever had at a reasonably priced hotel. The room was spacious, with four comfortable armchairs and a sofa. The bed, pillows and sheets were close to what you would expect in a hotel charging double for their rooms over what LaQuinta Inn and Suites was charging for ours. The bathroom was also quite spacious, probably because they had to include several grab bars to make it safe for elderly people (although we did not need the extra safety precautions, it didn't hurt us to know that they were there if we did), and the "amenities" were high class. The room was very quiet, despite traffic going by not far from the hotel. The free breakfast was excellent and had available just about anything that a guest might desire for breakfast. The staff was very attentive, and provided chocolate chip cookies for the hotel's guests (and "doggie treats" for their four-legged guests). We didn't use the exercise room or the three spacious pools, but they would have been more than adequate if we had need to use them, and the outdoor grounds were quite suitable for taking our miniature poodle for a couple of pleasant walks (including "business" walks). I could probably find a few more positives about our stay at the LaQuinta in North Platte, Nebraska, but I have probably said enough to give a potential guest the earned impression that this hotel is a gem, worth considerably more than what we paid for our night there (and they did not tack on a "pet charge" for allowing our small pet to spend the night with us). If they can keep it up, we will certainly be planning to return, as we often travel between Wisconsin and Colorado, and a stay in North Platte is a very convenient mid-trip...

I booked a king deluxe room and upon check in we were assigned a handicapped room with a double bed. I showed my reservation to the desk guy but he said they didn’t have any other rooms available. I asked for a queen room, sorry none available. I asked for a discount, no can’t do that. Asked for a manager and was told no one was on duty. Told him he needed to call someone and he said again no one was on duty. I told him he needed to call someone anyway. He finally agreed to text someone who responded quickly and upgraded us to a king family suite. All seemed good and we went to the room and the door won’t open. Returned to the desk, gave us new key cards and the door still wouldn’t open. Desk guy came to the room and was able to open it for us. We never were able to get the door unlocked from the outside and had to leave it open if we left the room. At 10:30 pm someone was knocking on our door. Checked the peephole and it’s the guy from the desk wanting to know if we someone else. He knew damn well who we were and were not due to the above fiascos. It was deliberate and malicious. If you run out of specified room requests, you definitely don’t downgrade the guest. You upgrade without being asked to and forcing the guests to request it. Besides how could I have reserved a room if it wasn’t available...