The Pines Resort — Hotel in Oakhurst

We rented one of the 12 seater pontoon boats. The young men and women that were working at the Marina were great and did the best they could with what they had to work with. The Marina looked run down and not as I remembered it. We bought one of the large tubes from their store costing over $300. After paying for it they told us we had to take it over near a work shop and blow it up ourselves. In the past we were able to take it to the boat dock and they blew it up for us. The air machine didn't have the right nozzle to blow up our tube. I walked into the work shop and asked if they could help us. One of the men put a different nozzle on the air machine. We still were not successful. I went back into the shop and the man came out and helped us inflate the tube. We thought we were ready to go but realized we needed a rope to pull the tube. The $300. tube didn't come with a rope. I went back to the Marina store and asked them if I could buy a rope. They had no rope. Fortunately we had a spare rope in our truck. The people waiting behind us to air their $300. tube had no rope and were very upset because their whole purpose of renting a boat was to pull their children on the tube. I felt sorry for them and walked back into the work shop and asked the man if he had a rope they could borrow. He said he would work something out. I paid over $600. to rent a pontoon boat for four hours over $300. for a tube and was late getting on the boat and taking off. I gave you two stars because your staff was so accommodating and kind. I realized the run down condition of the Marina was not their fault. My family and I stayed at one of the Chales. When we checked in we were told we could use the swimming pool, hot tub and tennis courts. They gave us a map showing how to get to each area. We go to play tennis and the tennis court was destroyed and a dangerous area where many children were running around and playing on. There was no net, a huge log was laying in the middle of the court. In the corner of the court was a stack of cut up log stumps. One side of the fence was mangled and torn down. The entire area needed to be roped off and closed to the public. Instead we were told we could use the court and many children were playing on it. It was an accident waiting to happen. Who ever is in charge I'm sorry but you are not doing a good job. I know its been a hard year for all but please bring back our beautiful Bass Lake resorts and Marina to a better standard. This was our family vacation that we planned for and were so excited about. We were looking forward to boating, swimming and playing tennis. Everything that use to be so much fun was really a struggle this year. We won't be back until...

If you are looking for the perfect wedding venue, look no further and book the Pines Resort ASAP.

Having kids and living far away, I booked the Pines Resort solely off pictures and videos online and the communication I had with their previous coordinator, Jessica and I am so happy with my decision. The Pines Resort is the most beautiful backdrop for your wedding venue, we had our ceremony on the lakefront lawn and ceremony in the lakefront tent. We booked the venue a little over 1.5 years in advance, pre-COVID. The Pines Resort offers a wide variety of packages for many different price points, and overall I was attracted to the Pines Resort based off their reasonable pricing, beautiful scenery, and amazing Wedding Team staff.

After the previous wedding coordinator left about 6 months before my wedding, I was nervous. However, their new wedding coordinator, Randi, is quite possibly the best person I have ever worked with and was so easy to work with. From the moment she took over, she was super hands on and so responsive, emailed back right away and hopped on a phone call to answer any questions I had (being a covid bride, this happened frequently). And then throughout the entire planning process she was so available, she never made me feel dumb for any of my questions, and made great recommendations about everything. She was so kind and knowledgable and easy to work with. Randi also took care of reserving our space for our rehearsal dinner and day after breakfast.

Randi and her assistant were a dream on our wedding day, coming to our room whenever we had questions. They made the day seamless and ran perfect. All of our guests kept telling me I was the calmest bride, and I give most of the credit to Randi and the fact that I planned my wedding for 1.5 years. Also, when Randi noticed my son did not have a boutonniere (the florist said he was too young for one since he is 2), she went and picked a flower and made him one. The service she provided was above and beyond.

The food was so delicious! All our guests were raving how it was the best wedding food they ever had. We chose the BBQ Buffet, however, due to COVID it was platted and guests were able to ask for additional plates.

Randi and her whole team will seriously make you feel so relaxed. Our wedding was everything we could had dreamed and more, and it's all thanks to The Pines and their team. The team even cleaned up all the decorations we brought and put in a location so we didn’t have to worry about cleaning it all up on our wedding night. Not only is the Pines Resort the most amazingly beautiful venue, they really take care of you. You won’t regret booking the Pines Resort as your...

Our group of 4 was very pleased with this Resort! They all were super friendly and accommodating! We enjoyed every part of this place even with all the wandering cats around! They do have some black bears wondering as well. The bears get into the trash cans every night but the staff are very good at cleaning up after them! The pool and hot tub are clean and well maintained! They offer spa towels there as well. The cabins were super clean and had some dishes to use for your convenience. The only thing to take note (that's not bad) is that all the cabins (BUT TWO) have both beds in the fully open floor plan downstairs and a full kitchen upstairs. The two that are excluded have two bedrooms but you lose the kitchen. We didn't know this till after we booked. We were traveling with friends out of state and the fully open two beds downstairs that we had to share were kinda awkward.. but we made it work! Not too much of a big deal but it would have been nice to know that ahead of time. That didn't stop us from having a great time though! I also enjoyed yoga in the morning with Makenzie! She was amazing! The staff at the front desk were SO fun and friendly as well!! They helped us out with all our questions and laughed with us! :) They definitely love their job and it shows! :) ⭐⭐⭐⭐⭐'s On pines resort customer service and cleansliness!!!

Even though Pines has nothing to do with this next part - I have to make a note here as they are all in the same resort area. We tried to eat at Ducey's that is inside the pines resort area but the two times we went into the bar/restaurant upstairs - the bartenders ignored us.. twice.. so we kinda gave up on that place. Eh. No big deal though. I just wouldn't recommend it. Might be different for you, so give them a try and let us know how it went! :) One other thing was the sign to get a massage - we called and left voicemails at the beginning of the week and they never even called us back to communicate anything. We understand if you're busy- we get it as we work in customer service. It's just nice to communicate in general. If you're busy or just not able to schedule us in.. we will get it! They just left us hanging... O well. No hard feelings. I just wouldn't recommend it. The boat rentals are a nice add on! We didn't have time to rent anything but it sure did look like a lot of fun watching others get on jet skis, paddle boarding, pontooning and so much more! Definitely try and add that onto your trip! It looked...