SureStay Plus by Best Western Odessa — Hotel in Odessa

110 W I-20, Odessa,TX||||I really don’t like writing bad reviews but this was a very bad experience.||The desk person was gone and a non English speaking young friendly girl was trying to take care of us at check in. The actual desk clerk was in the phone to answer any questions. We needed a handicap room with roll in shower. We also have a small 5 pound dog. The FIRST room was not ADA equipped so I went back to the desk. They were hesitant to give us the actual ADA room because we had a dog and the desk clerk didn’t want to get in trouble because it wasn’t a dog friendly room. She decided to give us the room anyway. I went to check the room and found a large stain on the bed cover, there were colored lights above that were flickering, and the ADA shower had no wand and a small round stool, plus the fridge was off and the freezer was full of water! I needed the freezer to keep ice packs frozen for my partners needs.|| So back to the desk, where I let them know the room was unacceptable due to the issues, I took pictures and showed them.|| Back to the original room because it was the only room with a step in shower which again is not ADA approved. The shower curtain is moldy. The lamp shade is all dented, only 2 towels. 1 coffee service, the fridge was not even plugged in ( had to move the credenza to plug it it) the fridge has no freezer but hoped it would be cold enough at the top to freeze at least 2 ice packs. There was tabacco shreds all over the nightstand! No lamps on the nightstands because there aren’t any plugs I guess!?|| Main issues is that this hotel is in dire need of a real deep cleaning and for $117 a night is absolutely disgusting. ||We couldn’t go to another hotel because BW has a no refund policy & they don’t bend!|| One good thing is that the the evening desk clerk was very nice, and tried to make up for all of this with more towels and brought us ice plus added 3000 points to our rewards.|| But a bad experience here really made a sad experience...

110 W I-20, Odessa,TX||||I really don’t like writing bad reviews but this was a very bad experience.||The desk person was gone and a non English speaking young friendly girl was trying to take care of us at check in. The actual desk clerk was in the phone to answer any questions. We needed a handicap room with roll in shower. We also have a small 5 pound dog. The FIRST room was not ADA equipped so I went back to the desk. They were hesitant to give us the actual ADA room because we had a dog and the desk clerk didn’t want to get in trouble because it wasn’t a dog friendly room. She decided to give us the room anyway. I went to check the room and found a large stain on the bed cover, there were colored lights above that were flickering, and the ADA shower had no wand and a small round stool, plus the fridge was off and the freezer was full of water! I needed the freezer to keep ice packs frozen for my partners needs.|| So back to the desk, where I let them know the room was unacceptable due to the issues, I took pictures and showed them.|| Back to the original room because it was the only room with a step in shower which again is not ADA approved. The shower curtain is moldy. The lamp shade is all dented, only 2 towels. 1 coffee service, the fridge was not even plugged in ( had to move the credenza to plug it it) the fridge has no freezer but hoped it would be cold enough at the top to freeze at least 2 ice packs. There was tabacco shreds all over the nightstand! No lamps on the nightstands because there aren’t any plugs I guess!?|| Main issues is that this hotel is in dire need of a real deep cleaning and for $117 a night is absolutely disgusting. ||We couldn’t go to another hotel because BW has a no refund policy & they don’t bend!|| One good thing is that the the evening desk clerk was very nice, and tried to make up for all of this with more towels and brought us ice plus added 3000 points to our rewards.|| But a bad experience here really made a sad experience...

I was in this hotel for eight nights.The reservation was made by my company and they gave me a smoking room with an adjoining room. The room did not smell heavily of smoke so I was OK until the fifth night.

Quality: Was fine until world record-holding chain smoker moved in next door. Smoke billowed under my adjoining room door giving me nasal congestion, watery eyes, and headaches. Couldn't sleep. Poor is being generous. On a scale of the fresh air of a rolling meadow to holding your head over the smoke of an active volcano, I would give this a score of wrapping your lips around the tailpipe of a diesel truck and inhaling deeply.

Facilities: Bad, overpriced arcade games. Don't eat the eggs in the morning.

Service: I asked to change to a non-smoking room once the chain smoker moved in. The lady at the front desk said there was nothing she could do. So basically I got the same service I would have gotten if I had asked a lamp the same question.

I have attempted to plug under the door with some of my undershirts, but the smoke is still seeping in through the crevices. I think I can feel the cancer growing in my lungs. If I die here (not unlikely), please tell my parents that I am sorry for the whole chocolate fiasco, and tell my girlfriend I love her.

Edit: Forgot about the internet. That's because you won't get any. ...