Quality Inn Payson I-15 — Hotel in Payson

Acknowledging that there are almost no hotels in Payson, you'll want to avoid this one. Drive to American Fork or Provo to stay instead if you need to.||||We've stayed at this hotel multiple times over the years, each stay gets worse and worse. This is the absolute last time we will stay at this hotel.||||Check-in was typical, the person at the desk was nice. I was made to sign an agreement stating that if smoke was detected in the room, we would have to pay a $250 fine. Upon arriving to the room, it smelled heavily of smoke. I went back to the front desk to report this and the representative acted surprised. I asked how they would know at this point who smoked in the room since the smell was so strong. I was told we wouldn't be charged. I was also told that there were no other rooms to switch to as the hotel was full. I asked for deodorizer for the room and was given Lysol which isn't really a deodorizer. When I returned to the front desk to return the Lysol, I asked if we could be provided a discount since the smell was so strong and it was supposed to be a non-smoking room. I was told she would leave a note for the manager and then she told me that housekeeping had been attempting to get the smell out of the room "all morning". This ran counter to the surprised act she put on when I first reported the smell to the front desk. ||||We left the hotel for a few hours and came back to a completely different smell in the room. There was a smell emanating from the A/C unit that smelled like a sour rotten dirty ass - it was absolutely disgusting but there was nothing that could be done about it. ||||Both my husband and I attempted to connect to the hotel wifi with no luck. It accepted the password but would never connect. We attempted on different devices without success. ||||My husband got no sleep all night between the smell and the horrible bed. At some point in the night, the room became really hot, which just made the smell worse.||||When we went to breakfast the next morning, it was severely lacking. All there was for hot food was powdered scrambled eggs, waffles, and packaged muffins. No meat at all such as sausage or bacon like they usually have. When I went out and asked the front desk what was happening with breakfast, I was told that supply chain issues were causing breakfast to be sparse. I was in Payson for an athletic competition and the lack of items for breakfast was extremely disappointing since there is really no where in Payson to get breakfast at that point. Powdered eggs have almost no protein. ||||We checked out of the hotel early that morning and I reported all of the issues to the front desk. I once again asked for a discount and was told that she didn't have the authority to do that and would leave a message for the manager. I filled out a sticky note with my contact information and note about the issues and asked to be contacted. It has been an entire week later and still no call from a manager at all. ||||I completed the survey that I sent by choice hotels after not hearing anything for a week. The next day I received an email response from the General Manager that contained a half-hearted apology and platitudes about how my terrible experience will benefit guests in the future. Doubtful. She couldn't be bothered to even attempt to make it right - didn't even bother to try to throw some extra points my way or anything.||||Extremely disappointing. We will not return to this Quality Inn on...

BED BUGS $$$$ Was there for 6-8 hrs to notice rm 115 was infested with bed bugs. The night auditor offered to switch me rooms I declined. She mentioned the family that was there 12 days prior never mentioned issues with bed bugs. Implied it was me because I travel. I checked when I came in and didn’t see anything, they came out in the middle of the night. The bed closest to the bathroom was filled with bed bugs different ages. They came out on my backpack and clothes that were in other bed. I only started looking because a dark red/brown adult was crawling up bathroom wall in the middle of the night when I was going to the bathroom. I left my information with the auditor and asked the manager to reach out to me because I had to leave in the middle of the night out all of my belongings in black bags waited for Home Depot to open to buy products and alter laundry and buy new items to ensure I didn’t spread or take them with me. It is now Tuesday of the next week no word from the hotel from last Thursday. They checked me out didn’t charge me but I still haven’t heard back from anyone. I would be cautious of this and plan to report this incident with my pictures and findings to the Utah county...

I stayed at the Quality Inn Payson with my family on 01/15-01/16 2021. The room looked nice and appeared clean. That’s where the goon ended. My son took a shower that night and complained that the water barely got warm. I didn’t put much thought to it because he can exaggerate sometimes. The next morning, I took a shower around 8am and the water was Luke warm at best from the facet and by the time it hit your body from the shower head it was just plain cold!! As I tried to frantically finish my shower I noticed black mold on the ceiling above the tub. Needless to say, nobody else in the family wanted to take a shower. We got dressed and went to “breakfast”. All of the milk in the fridge had expired the day before. My son used a carton for his cereal and didn’t seem to have a problem. My carton however was sour. The desk attendant heard me complain to my wife and she brought out some different cartons that weren’t expired. She was very polite but the problems we experienced as a whole were poor management. I will not stay at this location again and this experience is making me second guess my “Choice Privilege” membership. Save yourself a bad experience and find...