Walgreens — Local services in Payson

This pharmacy in payson is AWFUL. They are rude and they pick up the phone and put you on hold without even answering it. I know they are short staffed but, when you shop in Walgreens not the pharmacy part they are very nice. The pharmacy manager there is so horrible and he filled a prescription that almost killed me. They never go out of their way to help you. It makes me so sad to have to do this but, I want other people to know how awful the pharmacy manager is. He makes you feel like you are just another number and treats you so inconsiderate. As soon as my refills are gone, i will be switching pharmacies!!! And so will my whole family. I also tried picking up my last few prescriptions with them and they said, ohh well we aren’t going to fill for you anymore! I talked to many doctors about it and my insurance and they said, that is just ridiculous and they can’t do that. They are just embarrassed, as my doctors office and insurance have both had to call them, and tell them what to do. They always say their is a insurance issue or make excuses! They don’t even deserve one star but you can’t not, just leave it. My doctors offices HATE calling the Payson one, as they hang up on them or wait on hold for so long. I think it’s incredibly rude and I normally don’t leave horrible reviews but people need to realize that it’s not worth the hours or that they have a drive thru, all my reasons for staying WAY to long! I thought it was just me or my family that had issues but i have heard other horror stories too. I think people stay cause they know the name but Walgreens drops the ball all the time. I have moved pharmacies and THEY are amazing and I never have any issues! They treat their customers with kindness and are always willing to help. I will still shop the store part, as I haven’t had any issues with them and they are always kind but for some reason that pharmacy portion, can’t get it together. They said they are short staffed but we had been with them for 2 years and nothing changed. I think they need to find a new head pharmacist and train their...

This review is specifically for the PHARMACY department within the Payson, UT Walgreens. After years of slow AND terrible customer service, inadequate training of new employees, poor administrative accountability, zero follow through, high turnover due to all of the good employees leaving, and having to deal with some kind of issue with nearly every prescription we've sent the Payson Walgreens over the past several years, our most recent experience was the last straw for us. This pharmacy is, hands down, the WORST in Utah County. Even before claims of COVID-19 "staffing issues", this pharmacy appeared to be poorly managed and still continues to function as smoothly as a broken razor blade across burlap. They either do not pick up their phones at all or leave you on hold for 20-plus minutes prompting you to drive many miles to walk in only to be greeted with their ineptitude in person. There is no accountability for mistakes they repeatedly make and zero interest on their part for taking any kind of pride in their jobs. Both of the Pharmacists and at least one of the Pharm Techs clearly display their dislike of their jobs and do not have any interest in excelling in anything work-related. I think they prefer dead-eye staring into chasms of nothingness than actually doing their jobs. And that would be fine! But if that's what they want, then they should get a job folding T-shirts instead of filling life-saving medications. Why did we continue to use their services 1) We're overly-patient IDIOTS who thought it would get better and 2) We've always let the poor performance and errors roll off our backs because it was close to our home and we eventually got our corrected prescriptions. No more; the Payson, UT Walgreens Pharmacy has reached unprofessional and unacceptable limits. We have, within the past hour, transferred ALL of our numerous and very expensive prescriptions to another pharmacy who, upon first call, has already outperformed Payson, UT Walgreens Pharmacy in customer service, knowledge, and respect for the...

I have NEVER felt so rushed and disrespected in my life. We walked into the Payson, Utah location to fill my brother’s prescriptions. He has been in the hospital for a week after having a major surgery and this was was the half way mark on our way home. We got there at about 4 p.m. and we were rudely informed they close at 5 so be here so they can close on time. After we waited, they informed us the prescriptions wouldn’t be covered due to the prescribing doctor not being in network with the Insurance. We knew there was a miscommunication due to this doctor doing the procedure. Instead of trying to help us resolve this they started closing windows and rushing us out the door. The prescription that prevents blood clots was the most expensive and also the most important. The tech or cashier suggested taking aspirin instead. Mind you this was a MAJOR surgery, a little aspirin wasn’t going to do the trick. After they rushed us out the door we went to our local Smith’s Pharmacy. They worked with us and the doctor to iron out the miscommunication and had us out of the door in less than 20 minutes. I surely hope your associates made it on time to whatever was so important that they couldn’t spare 10 minutes for. I also hope they start making more educated suggestions to their patients because the advice given tonight could have had serious repercussions. As for us, we will no longer support Walgreens and we will tell all others to...