Comfort Inn Pomona near Fairplex — Hotel in Pomona

The absolute worst hotel experience I have ever had! Deserves no stars!

From the moment we arrived at the Comfort Inn, things went downhill quickly. The sprinklers at the entry were running full force, soaking the entire walkway, leaving no way to enter without getting drenched. When we finally made it inside, the front desk attendant, Sam, greeted us with barely a hello—unfriendly, unprofessional, and completely unwelcoming.

During check-in, although we had reserved a double queen room, we were questioned about the size of our party as though we were being interrogated. Once given our keys, Sam instructed us to park on the side of the building—right next to a boarded-up vacant property that did not feel safe at all. We chose to park near the back with other guests, only to discover our room key didn’t work at that entrance. We were forced to walk all the way back to the front, where we were told that door is locked after a certain time.

When we finally made it up to our floor, the hallways were littered with garbage. Upon entering our room, I thought we were being pranked—it was absolutely filthy. The carpet was stained and so sticky that our shoes were literally sticking to the floor. The air conditioner vent was cracked, the unit was deafeningly loud while barely producing airflow, and the entire space felt neglected and dirty. The bathroom was no better: only two towels for four people, a broken shower bar, stained walls, and dirty sheets. It was completely uninhabitable.

My husband immediately called the front desk and asked Sam to come up and see the room. When he arrived, he was visibly annoyed and dismissive, telling us this was the last room available and that if we had checked in earlier, we could have gotten something better. That excuse made no sense—this was a room that should never have been offered to any guest in the first place.

We told him we would be checking out and requested a refund. Not only did we leave after only 15 minutes, but to add insult to injury, we later found an additional $30.20 charge on our credit card, as though we were being billed for time spent discovering the room was uninhabitable.

When I requested management’s contact information, I was given the name “Mohid.” However, when I called later to speak with him, Sam answered and claimed he himself was the manager. When I reminded him that he had specifically told us earlier he was not the manager, he quickly backtracked and suddenly said his name was Mohid. This was shady, dishonest, and clearly an attempt to avoid accountability.

This hotel is completely mismanaged, unclean, and unsafe. Guests deserve far better. I would strongly warn anyone considering this Comfort Inn to...

The absolute worst hotel experience I have ever had!||From the moment we arrived at the Comfort Inn, things went downhill quickly. The sprinklers at the entry were running full force, soaking the entire walkway, leaving no way to enter without getting drenched. When we finally made it inside, the front desk attendant, Sam, greeted us with barely a hello—unfriendly, unprofessional, and completely unwelcoming.||During check-in, although we had reserved a double queen room, we were questioned about the size of our party as though we were being interrogated. Once given our keys, Sam instructed us to park on the side of the building—right next to a boarded-up vacant property that did not feel safe at all. We chose to park near the back with other guests, only to discover our room key didn’t work at that entrance. We were forced to walk all the way back to the front, where we were told that door is locked after a certain time.||When we finally made it up to our floor, the hallways were littered with garbage. Upon entering our room, I thought we were being pranked—it was absolutely filthy. The carpet was stained and so sticky that our shoes were literally sticking to the floor. The air conditioner vent was cracked, the unit was deafeningly loud while barely producing airflow, and the entire space felt neglected and dirty. The bathroom was no better: only two towels for four people, a broken shower bar, stained walls, and dirty sheets. It was completely uninhabitable.||My husband immediately called the front desk and asked Sam to come up and see the room. When he arrived, he was visibly annoyed and dismissive, telling us this was the last room available and that if we had checked in earlier, we could have gotten something better. That excuse made no sense—this was a room that should never have been offered to any guest in the first place.||We told him we would be checking out and requested a refund. Not only did we leave after only 15 minutes, but to add insult to injury, we later found an additional $30.20 charge on our credit card, as though we were being billed for time spent discovering the room was uninhabitable.||When I requested management’s contact information, I was given the name “Mohid.” However, when I called later to speak with him, Sam answered and claimed he himself was the manager. When I reminded him that he had specifically told us earlier he was not the manager, he quickly backtracked and suddenly said his name was Mohid. This was shady, dishonest, and clearly an attempt to avoid accountability.||This hotel is completely mismanaged, unclean, and unsafe. Guests deserve far better. I would strongly warn anyone considering this Comfort Inn to...

I was there to help clear out my grandma’s house after her passing. I brought my service dog with me and let them know. Their website says they are pet friendly and when I told them that I was bringing my dog, they told me that there will be a Pet fee and I was a little confused because she’s my service Pet my service dog and they said it would be $50 and with $100 deposit I told him that she’s a service dog and they told me that I needed to bring proof of paperwork and show them Which made me even more confused because before I went down there I found out that I didn’t have to show any kind of paperwork to prove that my pet was a service animal when I finally got down there I had a problem checking in with my room because of financial issues But then GUY asked for payment for my animal and I gave him my credit card and he charged me $50 then after everything was all paid for he asked me for $100 deposit which really confused me because why would I pay you $50 before I pay my deposit so of course I didn’t have $100. I had $75 in cash and I had the rest on my debit card which was like $40 or something I was not allowed to pay $75 in cash or $40. My mom which is in Colorado was not allowed to pay the hundred dollar deposit over the phone. They told me that it had to either be all in cash or someone had to hand them physically hand them a debit card or credit card payment for that deposit which is extremely upsetting since I was down there too Deal with my passing grandmother‘s house and things later I come find out that I do not need to show papers they lied to me. These people are untrustworthy they’re rude. They’re inconsiderate and the rooms aren’t even that great they’re OK. The breakfast is not great. The eggs are extremely gross and fake. I’d say the best thing about the breakfast would be the waffles. The juice in the machine is always gross except the orange juice that morning. They also harassed my husband after he ate breakfast for his room key or what room he was in, which was ridiculous because it was the same guy that checked us in the night before I’m very upset with these people in this hotel I had came and stayed at this hotel for my grandmother‘s funeral and they were amazing. They were great. They treated me with the utmost respect and that’s why I wanted to go stay at that hotel again now I will never stay there. These people are just rude. They don’t care very very rude. Do not recommend...