Holiday Inn Express Building 592 — Hotel in San Antonio

Edited again to change my rating back down. I've had issues receiving packages when they arrive. For instance I had 2 packages arrive yesterday. When I asked for them they only "found" one. The next day I call in the morning and there is indeed another package. It's frustrating especially when students are here for 9 weeks with no kitchen and no car. Taking an uber anywhere is at least $20 plus tip and per diem is next to nothing. If I order something, I should be receiving the package when it is delivered and I go to the front desk and ask for it. Maybe grouping packages or having a designated place for the package or keeping an electronic list of packages that have arrived would help this process be more organized. They call and leave a voice-mail when a package arrives but if you don't get the message right away there is no way to tell what day the message is left.

Edited to add: I changed my rating to 5 stars necause of the prompt action from management. They opened the doors by the stairwells and placed industrial fans to help air out the second floor and it worked!! I no longer smell paint. Additionally, I recently found out they offer a shuttle service to certain gates and the commissary which increases the ability to get to the places you need ten fold. The one gate is not that far and uber and lyft both pick up from that gate, so the location is not that bad. I do wish this place had a little more to the kitchen, but with a small appliance like an air fryer, you can pretty much make anything. The hotel is close to the school house but far from anything else. If you don't have a car (and often rentals are not authorized), it's hard to get around. The hotel looks like it's been refreshed but the second floor smells like paint, to include my room. I've run the A/C and fan as much as possible but it's so bad I can taste chemicals when I open my mouth 😭. I should have asked for another room, but I didn't think it would stick around as long. Unfortunately you cannot open windows either. The breakfast is mediocre. There is a pancake machine, cereal, yogurt, fruit, oatmeal, and 3 hot items (today was an omelet, biscuit, and some sausage patty that did not look very appetizing). Coffee and hot water are available 24/7 and they set out infused water and cookies sometimes which are delicious. The staff was super nice and helpful. Anothwr down fall is no kitchenette, if you have a longer stay it is not convenient. Just a mini fridge, coffee maker, and microwave. There is an iron but no ironing board. The room is spacious and clean. Bed is comfy. Bathroom has a blow dryer and complementary dove brand shampoo, conditioner, and soap. To be picky, the full length mirror is right next to the bed which is ill placed imo. Overall the place would get 4-5 stars but the paint fumes are over powering. I wish they would open the doors and get some fans to air...

Customer service could/should be a metric worth analyzing in relationship to our national defense crisis of retention. When Soldiers are treated poorly or as second class citizens by an organization, Civilian, military, or quasi-military at on post banks, barber shops, hotels, commissary, AAFES, DFAC, S1, CIF etc. instead of with the common dignity and respect that we all deserve it could be a direct contributing factor to low retention numbers. I say all of that to say that Michael at building 592 has an amazing knack for interpersonal relations, quick rapport, and quality customer service that presented as authentic and sincere. I had a long day of travel, and when I checked in, Michael was the first face I saw he was helpful, knowledgeable, and genuine. Every day I saw him here he was cheerful and kind. Today, when I was checking out, it was the same Michael doing the same thing, professionally authentically sincerely with more than just the minimal dignity and respect, but a genuine care/concern. Thanks Michael for your effort, it doesn’t...

Being on a military post creates a bit of a captive clientele, with essentially guaranteed business. One wonders if, with such a model, there is incentive to improve/innovate/work towards customer satisfaction, when compared to strictly civilian/off-post facilities.

Nevertheless, most of the staff were fantastic. Most of the issues during my stay centered around ongoing renovations-no really changes just new carpet, some folks staying there were moved from fully functional rooms to "renovated" ones with broken furniture, non-functional AC units, and the like.

The noise and whatnot from the work crew can't be held against the location, it'll self-resolve in a few weeks. The bigger issue I observed had to do with poor room ventilation, building water heater that was cranked up to 11, being woken up at like 4am by the trash service, and uncomfortable beds.

That said, it was not enough to make me look for alternative lodging, so perhaps just me...