Navy Lodge North Island — Hotel in San Diego

I am currently staying at your property while visiting my husband. The hotel itself is beautiful, but I had a concerning experience with the night audit front desk associate that I feel needs to be addressed.

On September 28th, around 11:32 PM, I approached the front desk and spoke with a staff member named Ryan. I had an emergency and asked if there were any pads or tampons available for purchase, as I did not bring any with me. He explained that he was running the night audit and could not stop, which I understood. I also work as a Front Desk Supervisor, so I recognize the demands of this task.

However, when I politely asked if there was any way to make the purchase and pay for it the next day or to charge the room, he refused. I suggested several reasonable alternatives such as leaving a note, holding a credit card, or processing the charge in the morning, but he continued to decline. When I asked how he would normally handle a situation like this, he stated that there was nothing he could do.

Once I inquired about his manager, his behavior shifted, and he told me to go to a nearby store instead, even though the hotel store was technically open. This response suggested not an inability, but an unwillingness, to assist.

As someone in the same industry, I understand the limitations during a night audit, but I also understand the importance of problem solving, guest care, and compassion in urgent situations. Unfortunately, this interaction fell short of the level of service and professionalism that reflects positively on your property.

I am sharing this feedback with the hope that it will be used constructively. Guest experiences, especially during emergencies, are what build or diminish trust in a hotel. I truly believe this beautiful property deserves service that matches...

Ok, this is a difficult one to write. This could absolutely be 5 stars, with a few small tweaks. The rate is great, obviously, but I did find a similar rate in Pacific Beach area that I wish we would have kept instead. The front desk was excellent and everyone was extremely kind and courteous. The rooms were simple, but clean and comfy, plus the amenities were nice (shampoo, body wash, conditioner, lots of towels, coffee, etc.). We had 2 rooms, both facing the playground and pool on the 1st floor. Excellent location, especially with our 10 year old. The breakfast was basic, but an excellent addition, especially since there are zero other options for food. I do wish they would at least extend the hours until 10. The pool was beautiful, but the rules are strange. No music, no food and drink, no toys...I mean, come on!! I can understand no food or glass containers, but that was excessive, and only enforced to some people. Plus it closes at 1900, which is crazy early, especially considering there are no life guards anyway. I can understand the noise part, since it's primarily a TDY/PCS location, but then you have folks partying on the beach all hours of the night. It was sad seeing so many parents having to take their crying kids back to the room at 1930. Keeping it open until at least 2100 seems more than reasonable. Getting anything there without a car is out of the question, so don't expect a relaxing trip where you can grab food nearby and not have to leave. The private beach was lovely and very much enjoyed. Overall, we most likely would not stay there again, mainly because it's so ridiculously far from EVERYTHING. You lose your cost savings with your...

I recently had the pleasure of staying at the Navy Lodge North Island, departing just this past Friday. From start to finish, my experience was nothing short of exceptional.

First and foremost, I'd like to express my heartfelt gratitude to the consistent and professional staff. Each member of the team went above and beyond to ensure that my stay was comfortable and enjoyable. Their dedication to providing top-notch service was evident in every interaction.

One of the highlights of my stay was the convenience of the big store on-site. Whether I needed a quick snack, toiletries, or any other essentials, the store had it all. It was incredibly convenient to have such a well-stocked store right at the Lodge, ensuring that I never had to worry about running out of anything.

The breakfast offered was another delightful aspect of my stay. Each morning, I looked forward to starting my day with a good breakfast.

However, the most impressive part of my experience was the way the staff handled a personal oversight. I inadvertently left behind three very expensive items when I checked out. I was understandably distressed, but the staff handled the situation with the utmost professionalism and efficiency. They promptly located my items and shipped them back to me with no issues whatsoever. This level of service and care is truly commendable and speaks volumes about the integrity and dedication of the Navy Lodge North Island team.

In summary, my stay at Navy Lodge North Island was outstanding, and I highly recommend it to anyone seeking a comfortable and worry-free stay. Thank you once again to the incredible staff for making my visit...