We have gone back and forth between this and another nearby hotel on our last few trips, but this trip ensured we will use the alternative hotel going forward.
Parking at this hotel is pitiful. When we arrived late Thursday night, the lot was completely filled, and we were forced to park on the street. Fortunately, the lot was more open the rest of our stay, so we were able to park; however, the spaces are so small, that a standard vehicle barely fits, let alone the truck we were in.
That issue likely could have been forgiven if it weren't for the other problems we encountered. On our first morning, we were awoken abruptly by loud knocking when room service tried to deliver to the wrong room. The shower - while admittedly having good water pressure - was difficult to use as all water streams from the showerhead were flowing in random directions rather than one general direction. The toilet was initially very difficult to flush before becoming impossible by the second day. We literally had to remove the tank lid and manually flush anytime we used the restroom.
Additionally, the shower curtain and sheets had stains that I don't even want to try to guess the source of, the tissue holder was completely empty when we arrived, and the tv could not be powered on or off with the remote. The door to the bathroom would stick and had to be forced closed and open from just under the halfway point. I'm not normally one to nitpick, but this hotel was lacking in a lot of ways, and we would have happily paid more for even just a few of these issues to be fixed. We are very thankful we were only there to sleep after our...
Read moreAWFUL, NEVER AGAIN !!
I don't even know where to start so there is so much to say about this hotel... first they cancel my reservation because we didn't show up at the check in Sunday... I had booked from Monday to Saturday so I wasn't going to show up on Sunday... when I start booking again she gave me a room from Monday to Friday, after several reflections it finally gives my basic reservation from Monday to Saturday. Secondly they said "a continental breakfast"... I don't know if having 3 frozen pancakes 2 breads, bananas and plastic cakes can be called a continental breakfast. Then it was not indicated anywhere that the hotel would be under construction. From 7.30am they changed all the doors of the rooms with hammers, chainsaws etc and during our stay they called us into the room at 7am to ask us to leave this one so that they could do the necessary work! I pay for a room you don't have to ask me to leave for work you had to figure it out otherwise. And best of all, the next day a worker came in without knocking while we were getting out of the shower. He didn't even apologize and when I went to complain to the front desk the only thing they told was "are you going to go out today so they can finish the work?" Really ??? I don't recommend this hotel at all, bad location, bad room and bad staff (I asked to a maid to come to the room a little later she said no...) there is not a single positive thing...
Read moreIf I didn't pay nearly $150 for one night, I would not feel that I had the right to complain... ||This place was the most convenient, but I would never stay here again. I would stay closer to the 5 at a nicer place and face a longer drive to my destination.||This place is old, and has been renovated. The lack of carpeting is nice, and seemed to keep the room cool...which was good, since the a/c was a decades old unit that was not at all quiet. The hall smelled like old cigarettes and weed, and the room was musty.||The walls are thin, you can hear phone calls, TV's and dogs barking through them. Also, being on the ground floor is terrible, as I believe the upstairs folk were running in a decathlon.||Sierra Highway is louder than I expected, that's my bad and I can't fault the motel for that one. ||The Wi-Fi was very bad. I was unable to use a Roku for most of the evening, which was disheartening since it took so long to plug in to the HDMI and USB (you need tiny baby hands to get in there)...and the tv didn't yield enought power to the USB, so I had to use the port on the clock. ||I'm not sure what made more noise - the fridge or the toilet that would rlstart to run on it's own, almost hourly.||The breakfast reviews were terrible, so I didn't even want to open that can of disappointing worms and bypassed it all together. ||It was better than sleeping in a car, so it gets a...
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