Chicago Marriott Schaumburg — Hotel in Schaumburg Township

As a Titanium member who practically lives in hotels due to constant travel, I’ve seen it all—or so I thought. This hotel stands out as the most blatantly racist, unprofessional, and infuriating property I’ve ever encountered. The atmosphere isn’t just unwelcoming—it’s outright hostile and unacceptable.||||Wi-fi is non-existent. ||||Club Lounge: Blatant Racism and Bizarre Conduct||The club lounge is a complete embarrassment. The staff, especially the women, show clear bias against Asians and female guests. One employee, hiding behind a mouth mask, was particularly outrageous, randomly yelling “enjoy, yay, leave, enjoy” like some deranged performer. My colleague, also a hotel guest, was singled out and asked her room number while we sat together. Meanwhile, large groups of airline flight attendants breeze in, one person flashing a key, and the rest waltz through without a single status check. The selective check screams targeted discrimination. It’s not just unprofessional—it’s bizarre and utterly deplorable.||I saw total of 3 lounge associates. All female. ||Lady with the mask is the worst. ||Lady that looks a bit Asian seems very confused and seems to hate females. She focuses on flirting with men. That’s it. Men. That’s her target. ||Caucasian lady is fine. No issues. ||||Front Desk: Deceptive, Aloof, and Incompetent||The front desk is equally appalling. Ahsan, in particular, is a walking red flag—either clueless or a bold-faced liar. When I requested a folio the night before checkout, he stared me down, standing next to a female colleague, and declared, “There’s no charges. None.” I hadn’t even provided my room number! I’d been staying for a week; of course, there were charges. When I challenged him and gave my room number, he doubled down with, “Yeah, no charges. We wait until your last day to post everything.” Treating guests like they’re clueless is beyond disrespectful—it’s enraging.||It gets worse. My company had another reservation scheduled to start the day I checked out. Annoyed with the bizarre behavior and a practically nonexistent Wi-Fi connection, I asked Ahsan to cancel it. He tapped away at his computer, looked up, and said, “Yup, it’s canceled.” Could I trust someone who lied about my folio? Absolutely not. Hours later, I checked with the night manager, who confirmed the reservation was not canceled. This level of incompetence and deception is beyond comprehension.||This hotel is a stain on the hospitality industry. As a seasoned traveler, I’ve never felt so disrespected, targeted, and outright lied to. Avoid this place at all costs unless you want to deal with racist, rude, and utterly incompetent staff. I’ll never step...

Rundown hotel and Wi-fi is non-existent.

As a Titanium member who practically lives in hotels due to constant travel, I’ve seen it all—or so I thought. This hotel stands out as the most blatantly racist, unprofessional, and infuriating property I’ve ever encountered. The atmosphere isn’t just unwelcoming—it’s outright hostile and unacceptable.

Club Lounge: Blatant Racism and Bizarre Conduct The club lounge is a complete embarrassment. The staff, especially the women, show clear bias against Asians and female guests. One employee, hiding behind a mouth mask, was particularly outrageous, randomly yelling “enjoy, yay, leave, enjoy” like some deranged performer. My colleague, also a hotel guest, was singled out and asked her room number while we sat together. Meanwhile, large groups of airline flight attendants breeze in, one person flashing a key, and the rest waltz through without a single status check. The selective check screams targeted discrimination. It’s not just unprofessional—it’s bizarre and utterly deplorable. I saw total of 3 lounge associates. All female. Lady with the mask is the worst. Lady that looks a bit Asian seems very confused and seems to hate females. She focuses on flirting with men. That’s it. Men. That’s her target. Caucasian lady is fine. No issues.

Front Desk: Deceptive, Aloof, and Incompetent The front desk is equally appalling. Ahsan, in particular, is a walking red flag—either clueless or a bold-faced liar. When I requested a folio the night before checkout, he stared me down, standing next to a female colleague, and declared, “There’s no charges. None.” I hadn’t even provided my room number! I’d been staying for a week; of course, there were charges. When I challenged him and gave my room number, he doubled down with, “Yeah, no charges. We wait until your last day to post everything.” Treating guests like they’re clueless is beyond disrespectful—it’s enraging. It gets worse. My company had another reservation scheduled to start the day I checked out. Annoyed with the bizarre behavior and a practically nonexistent Wi-Fi connection, I asked Ahsan to cancel it. He tapped away at his computer, looked up, and said, “Yup, it’s canceled.” Could I trust someone who lied about my folio? Absolutely not. Hours later, I checked with the night manager, who confirmed the reservation was not canceled. This level of incompetence and deception is beyond comprehension. This hotel is a stain on the hospitality industry. As a seasoned traveler, I’ve never felt so disrespected, targeted, and outright lied to. Avoid this place at all costs unless you want to deal with racist, rude, and utterly incompetent staff. I’ll never step...

Good and not-so-good events of my stay.

The not-so-good: Heard secondhand from other guests that there is no shuttle to O'Hare or Midway, so budget for transportation if you're flying in. There are no water fountains to fill up water bottles, and you might not have any bottled water waiting in your room, so be sure to request it at the front desk or leave a note to housekeeping. They told I could fill up at the fitness center, but the water dispenser was broken. Hopefully they'll have it fixed soon! Also, this is America, so the tapwater is probably drinkable if you decide to drink from the sink or shower.

For some reason, room service took my bar of soap when I'd opened it and left it on the soap dish by the sink, intending to use it during my entire stay. Not sure if this is standard procedure...I saved the next bar of soap by storing it in the shower when I was out of the room.

The good: Breakfast options are fantastic. (Skip the scrambled eggs, go to the omelet stand, and ask the chef to cook real eggs for you.) Haven't stayed for lunch. Dinner was better than anything I've ever cooked. Servers and waitstaff were all nice to me, but sometimes service was slower than expected. It was safe enough for me to walk to/from my training session that was a block away. The exterior of the hotel grounds has lots of plants and flowers in bloom (at the time of this writing). Nearly forgot my personal water bottle at breakfast, but one of the servers caught up with me as I was leaving. Bartender was really friendly, too, and I didn't even order anything except food. Remodel work is nearly finished, and it looks amazing! Only not-so-pretty part are the stairs, but most people are taking the elevators (there are three). I was on the 7th floor (14 floors total), took the stairs regularly, and never crossed paths with any...