Comfort Inn & Suites Schulenburg, The Choice hotel — Hotel in Schulenburg

Edit update at bottom We made reservations 2 months in advance as part of a very large group outing, a group large enough that filled this place plus the Holiday Inn next door, where a discounted group rate had been agreed upon for each location. We verified, with this hotel, we were part of the group with the correct price on 3 separate occasions leading up to our stay. Upon checking out, I again asked that we were receiving the group rate and was told, in fact, that we were being charged the regular rate because our room wasn't in the group block. Trying to understand their position, the "manager", in the middle of my calm questions decided he wouldn't talk to me any longer and attempted to "dismiss" me. As another couple from our group came off the elevator, I mentioned that they would need to check their charges as the hotel was not honoring their agreement, the manager started yelling that I was wrong and I was lying and that he had to call 911 on me. Front desk and customer service is non existent. The rooms are usable, something that could be expected of a 20 year old stop. The front lobby was extremely hot, but the ac in the room seemed to work fine, the refrigerator in the room did not work, was making noises and defrosting. Should the management, or preferably the owner, decide to make things right and honor the agreement, I will gladly update this review.

*A call was made to the hotel to have the paid receipt emailed. Within minutes, a receipt was received showing the inflated rates, then a phone call from the hotel to verify the receipt was received. During the call, another receipt was received showing a credit to reflect the agreed group rate. At this point, my complaint has been addressed. The hotel has potential if the front desk will take...

RUN don't walk RUN!! Don't take anything you own inside these room. 121 & 107 has active infestation of bed bugs, fleas, & "silver fish" bugs. They will refund your money but you will be made to throw ALL of your belongings away in order not to transfer this highly contagious, highly expensive infestation to your home. My autistic son and I had to sleep in our car after finding bugs behind the pillow area and in our sheets. My son is truamtized from the entire incident and were out hundreds of dollars on the belongings we have had to replace. Maria an employee gave a guest who had already checked out her master key so the guest could go see if she left something in the room. HER MASTER KEY!!! This is a HUGE security risk not to mention the horrible infestation. I have pictures and videos of the bugs actively crawling on the surfaces. Only the night clerk was willing to veiw the pictures and videos. I was asked to coke show the day clerk and I did and this Maria was so horrible to me saying since I technically wasn't charged (bc I asked for a refund) I wasn't a guest and I had to leave the property. I was trying to save this business the embarrassment and lost business by trying to discrete handle this man or but they refuse any responsibility and that I'm suppose to just be happy enough with knowing they had the entire row of rooms fumigated after I bought the information about the infestation to knowledge. My pictures and reviews keep getting taken down because I'm their terms and policy's they state they have the right to take anything down that...

To Whom It May Concern,||I am writing to express my serious dissatisfaction and frustration regarding the treatment I received as a Diamond Member at your Schulenburg, TX property on the evening of May 27, 2025, around 8:15 PM.||I encountered an employee named Andy at the front desk who was uncooperative, dismissive, and frankly, unprofessional. I requested a complimentary room upgrade—a benefit clearly advertised to Diamond Members within your own app. Not only was the request denied without any meaningful explanation, but Andy also showed no willingness to assist or even acknowledge the validity of my concern.||There is no visible disclaimer or fine print in the Choice Hotels app indicating any restrictions on the type of upgrades Diamond Members are eligible for. If limitations do exist, then that’s a failure of communication and transparency on your part. If they don’t, then the staff at this location are clearly choosing not to honor your own loyalty program’s commitments.||What’s worse is the dismissive attitude I received. I was treated not as a loyal customer, but as an inconvenience. This is completely unacceptable—not just from a customer service perspective, but especially given my status and long-term loyalty to your brand.||If this is how Choice Hotels chooses to treat its highest-tier members, I will seriously reconsider where I take my business going forward. I expect a prompt explanation and resolution—starting with a review of this employee’s conduct and a formal clarification of your upgrade policy as communicated to...